Japan Ski Experience Reviews

Name: Japan Ski Experience
Address: Parfum Building, 3rd Floor Left, 2 Chome-17-4 Minami 1 Jonishi, Kutchan, Abuta District, Hokkaidō
Rating: 4.82

4.8 Rating 1,005 Reviews

99 %

of reviewers recommend Japan Ski Experience

About Japan Ski Experience:

Japan Ski Experience is a specialist platform for ski accommodation in Japan, offering access to one of the largest ranges of places to stay in Niseko, Hakuba, Furano and Rusutsu.

Visit Website

Phone:

0136 55 6077

Email:

lindsay@japanskiexperience.com

Location:

Parfum Building, 3rd Floor Left,
2 Chome-17-4 Minami 1 Jonishi,
Kutchan, Abuta District
Hokkaidō
044-0031

Japan Ski Experience 4 star review on 12th March 2019

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duncan understood my requirements, great advice and most of all prompt response. I felt comfortable and assured through out the journey from pre booking till arrival day at Hirafu.”

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Posted 2 years ago

“Clear and efficient communications, informative and good follow-up from the team. We recommend and will be using Japan Ski Experience again for our next trip!”

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Posted 2 years ago

“Dealing with the JSE team (Sarah and team) from the beginning to the end of our trip was super responsive and professional. They are so pro-active in every aspect and made it so much easier to plan a ski holiday abroad. Especially for us as it was our 1st visit to Hakuba. Love the fact their liaise with Rhythm for the ski equipments to the ski passes. The Chalet provided excellent accommodation and service , we are extremely happy and definitely will be using JSE for 2024! Thank you!”

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Posted 2 years ago

“The team always responded to our many requests in a timely way, helping us navigate our first ski trip to Japan. We will use them again for future trips.”

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Posted 2 years ago

“Great one stop service for all your travel needs from accommodation to transfers, equipment rentals and even private drive for day tour. Very responsive in getting back to queries. Good alternative suggestions and recommendations. Overall a great experience and a hassle free holiday.”

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Posted 2 years ago

“Japan Ski Experience was very easy to work with. All of my enquiries were responded to very quickly and personally. Duncan was my main point of contact and he was very friendly and helpful. And the website that I used to arrange for all components of our trip (lift tickets, ski school, transport, etc.) was user friendly and efficient.”

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Posted 2 years ago

“Thanks to Justine and the JSE team for the fantastic advice, patience and support in organizing our Hakuba ski trip. ishii-San's home (Villa Wellstone) was perfect for us. We had everything we needed and ishii-San was a fantastic host. From his dinner reservations, to his shuttle support, without which, our ski experience would have been totally different. His private shuttle to and from the ski resorts, restaurants, grocery runs, really made a difference in terms of convenience and comfort, especially for our big family of 6. Having our gear fitting, lessons and dinner reservations booked in advance, worked out really well and helped saved us precious time. Thanks all for the recommendations and coordination. We had a fantastic time and Kudos to the JSE team!”

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Posted 2 years ago

“Well organised and informative Very smooth check in and out”

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Posted 2 years ago

“I stayed at Setsumon for the second time and i was very pleased with the overall service. Apartment was clean and the service staffs were great.”

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Posted 2 years ago

“Easy to deal with. Great communication and very fast to respond to any questions I had”

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Posted 2 years ago

“Very nice apartment and the period we went was less crowd, have a wonderful stay. We enjoy very much!”

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Posted 2 years ago

“Duncan was super responsive through the whole planning process and Justine also helped. Great being able to book everything with you guys. Everything works very smoothly.”

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Posted 2 years ago

“Very good service!”

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Posted 2 years ago

“Duncan and JSE team’s support, advice and execution were flawless. My wife and I commented several times to ourselves during the trip how smooth the process was from end-to-end. They even proactively alerted us to a discount on our ski passes and issued a refund after we paid. We would highly recommend JSE to anyone planning a ski trip to Niseko.”

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Posted 2 years ago

“Apart from the great recommendations provided JSE were great communicators making the whole process easy from start to finish. It was nice to receive some good old fashioned customer service.”

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Posted 2 years ago

“The accomodation that Ski Japan organised for us was perfect. Very easy to deal with company would highly recommend!”

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Posted 2 years ago

“I have such a great experience for my first ever Japan ski trip. Japan Ski experience company has done a fantastic job to hire such a great team. Just to name a few team members I dealt with - Sarah, Justine, and someone from Guest service... all made my trip an awesome one that I will go back again and use Japan Ski Experience for accommodation, lift pass, lesson bookings.... Super awesome and high recommended. Also a big Thank You to the team. You all did a fantastic job to help customers like me.”

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Posted 2 years ago

“I had the pleasure of working with Sarah and Diana through the entire process of planning my travel. They were extremely helpful and thoughtful in asking questions and responding to any queries that I had, Even at odd times during the day they were quick and responsive to my questions. The property they recommended was absolutely stellar and I would not hesitate to rebook it through Japan Ski Experience again. Absolutely stellar customer service, I’d give it more than 5 stars but unfortunately that’s as high as I’m allowed to go!”

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Posted 2 years ago

“I had the pleasure of booking a ski holiday to Japan with Ben and his team at Japan Ski Experience. From my initial inquiry, it was clear that the team had an immense knowledge and passion for the country and its ski resorts. The level of customer service I received was outstanding. Ben took the time to understand my individual needs and tailor the perfect ski holiday for me. He was always available to answer any questions I had throughout the booking process and provided me with detailed advice and information on the different resorts and activities. The attention to detail was impeccable. Ben and his team put together a comprehensive itinerary that included all the necessary transfers, accommodation, and ski passes. They also arranged for a ski instructor and guide to meet us on arrival to help us get the most out of our holiday. I will definitely be booking with Japan Ski Experience again in the future, as the level of service and attention to detail was exceptional.”

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Posted 2 years ago

“Very good experience dealing with Sarah, prompt and efficient with answering all my queries. Our ski experience at the Wadano Forest Hotel was seamless.”

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Posted 2 years ago

Japan Ski Experience is rated 4.8 based on 1,005 reviews