Jarrold Reviews

Name: Jarrold
Rating: 2.52

2.5 Rating 21 Reviews

33 %

of reviewers recommend Jarrold

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2.5

Based on 21 reviews


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Delivery Methods	Postal Service
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The older lady working on the Tom Ford counter is just dreadful. I’ve encountered her a few times over the years, and she is so rude, judgemental & unhelpful. I spend a lot of money on Tom Ford, however will always refuse to buy from her (after a terrible experience with her about 4 years ago) There’s another lady who is just lovely. This one is dreadful. I see I’m not the only one who thinks so. Come on Jarrolds, listen to your loyal customers and sort this out!”

Helpful Report

Posted 1 day ago

“Jarrolds is a great store, lovely to have such an independent store, after all most independent stores seem to have disappeared. Shopping choices are good in jarrolds, could do with more choice for clothing. One thing that was noticeable were the staff, they really were not the most friendly staff or helpful,: Reiss staff unfriendly, Whistles staff the same. Women on the shoes were just standing around chatting and staring at others. More friendly attentive staff would be great for the over all experience. Food hall is great. Clothing stores need refreshing and updating like the food hall.”

Helpful Report

Posted 3 weeks ago

“Purchased Tom Ford perfume online from Jarrolds but it does not smell the same it is giving me a headache and I cannot smell the true notes. I have always bought it in the past. The bottom of the bottle seems to have extra writing on it and a different batch number in black instead of gold. I looked up information off the bottle and it's a lab in Petersfield ?estee lauder its not USA. Spent £140 and with the cost of living going up this was a luxury treat. Is it fake? I cannot check anywhere else as a lot if stores do not stock it.”

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Posted 1 year ago

“Bought the 2018 limited edition YSL cusion foundation. But received the different one with online pictures ，and I believed it’s 2017’s limited foundation. Contact them, been told maybe they just took the wrong pictures which Idid not understand. It’s not a acceptable explanation.Ask me “do you want return？It’s misleading customers. They let me took a photo and send it to Them. I e-mailed to them on 19th, still not reply yet on 25th. Just keep it in mind, even you do not mind the old version, but the production date is August 2017. Be careful if you want to buy the same product.”

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Posted 5 years ago

“We ordered a Lego set on 12th December, as a Christmas present. When the set hadn't arrived by 21st December we called to find out what was wrong. It turns out that the set hadn't been in stock, but Jarrods hadn't contacted us to let us know, neither had they refunded us. By that time it was too late to order elsewhere in time for Christmas. It was a very bad lack of communication on their part.”

Helpful Report

Posted 6 years ago

Jarrold is rated 2.5 based on 21 reviews