Jarrold Reviews

3.50 Rating 10 Reviews
60 %
of reviewers recommend Jarrold
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Anonymous  // 01/01/2019
I bought a bedspread on line at a great price but was unsure which one of two colours to choose and have to commend Linda in bedlinen who described the colours perfectly and the one I choose is excellent. The free delivery was good/ I would love to take a trip to the store and have lunch as the on line pictures give the impression of a wonderful shopping experience to be enjoyed. My on line shopping was great and again thank you Linda.
Posted 2 months ago
I recently moved to Norwich and spent a lot of money in Jarrolds on furniture. At the time of settlement I asked if the cashier could change a £20 note for 2 x £10 notes, to which I was emphatically told that it is the companies policy not to change pound notes. After handing over a hefty final payment I would have thought that protocol could have been waived to retain a customer, but it appears that is not the case. Sad really.
Posted 9 months ago
Avoid the beauty section treatment if you can. Customer service is absolute disaster. Luxury is a business trick, they fool you with. And you wont get better if you complain, but will get a polity shut up from their manager.
Posted 1 year ago
Hello and I am sorry to read this. We appreciate every response we receive, and we would also like to thank you for taking the time to give us feedback. We really value our customers experience and feedback helps us to improve our services. Please do except our sincere apologies that you feel as though things have been handed poorly and we will take this on-board. I appreciate that you have lost faith in us and we hope that you change your mind one day and decide to give the shop a second chance.
Posted 1 year ago
Bought the 2018 limited edition YSL cusion foundation. But received the different one with online pictures ,and I believed it’s 2017’s limited foundation. Contact them, been told maybe they just took the wrong pictures which Idid not understand. It’s not a acceptable explanation.Ask me “do you want return?It’s misleading customers. They let me took a photo and send it to Them. I e-mailed to them on 19th, still not reply yet on 25th. Just keep it in mind, even you do not mind the old version, but the production date is August 2017. Be careful if you want to buy the same product.
Posted 1 year ago
A trustworthy, old school style company with wonderful customer services.
Posted 1 year ago
The staff in this store went out of their way to find the item we were looking for and once they had found it arranged for it to be delivered to our home address. Excellent customer service. Polite, helpful staff. Good product knowledge.
Posted 2 years ago
Great priced toys in the sale! With speedy postage. Will be using again.
Posted 2 years ago
Although I did not visit the store, I ordered a dress online. Everything went smoothly, dress came they had gone to the trouble of wrapping it nicely in tissue paper so it was perfect:). I live in the North West of England so delighted everything worked fine.
Posted 2 years ago
We ordered a Lego set on 12th December, as a Christmas present. When the set hadn't arrived by 21st December we called to find out what was wrong. It turns out that the set hadn't been in stock, but Jarrods hadn't contacted us to let us know, neither had they refunded us. By that time it was too late to order elsewhere in time for Christmas. It was a very bad lack of communication on their part.
Posted 2 years ago
ordered a little tikes car transporter for my grandson. They were the cheapest but customer service excellent arrived very quickly and kept me informed from start to finish,even offered to deliver elsewhere on day of delivery
Posted 3 years ago
Jarrold is rated 3.50 based on 10 reviews