Jarrold Reviews

Name: Jarrold
Rating: 2.52

2.5 Rating 21 Reviews

33 %

of reviewers recommend Jarrold

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2.5

Based on 21 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, i have not received my order for 2 air jacks, Ordered and Paid for in early April 2023 from my USA card. Secondly all my emails are being ignored. Thirdly every time i try to contact Jarrod's from Australia a pre-recorded voice advises that there is a temporary problem and to try again later. I sent the shipping Company ( 17Track ) a request for info and help but have not received any to date. The tracking info advised that i had to pick up the items but did not advise where or when. Then to add insult to injury a few weeks later it advised that the items had been delivered. This is not possible as my Workshop and Residence are beside one another and someone it there 7 days a week.”

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Posted 10 months ago

“The lady on the Tom Ford counter, was very rude and off putting. No interest in selling you the product after she looks you up and down. Leaves you with a bad experience.”

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Posted 1 year ago

“Please avoid the Sales Advisor on Tom Ford counter. Her manor is somewhat rude and she seems to dislike you touching the product. Very unfriendly and curt! Certainly won't be buying from her.”

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Posted 2 years ago

“STAFF TREATED VERY VERY BADLY!!! I HAVE KNOW STAFF TO HARASS OTHER STAFF MEMBERS!!!”

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Posted 2 years ago

“My first online order will be my last. They should update their website, 8 items ordered and now they say only 2 of them to send. Shame on them”

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Posted 3 years ago

“I have just relocated to Norwich so this was my first visit to this store. I waited in line in the men’s department to pay. There were three staff behind the till two chatting to each other totally ignoring customers, a manager and a new staff member (I could hear their conversation). Eventually he looked at me and said are you paying by card, yes I said and his response was “ she be with you shortly “. With this another staff member came along served the customer he was with and walked away ignoring the other customers waiting. On getting to to the desk there was no greeting or apology just “you paying with a card darlin’” which I did. “Do you want a bag sweetie” she asked” no thank you was my reply. She put the receipt in the pocket of the trousers I was buying and pushed them over. Sarcastically I said “thank you for your service and she replied ok!” I really think it’s important to support independent local business but with appalling customer service like this why would you?”

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Posted 3 years ago

“that was my last time there if they don't allow you to pay with cash...”

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Posted 3 years ago

“I recently moved to Norwich and spent a lot of money in Jarrolds on furniture. At the time of settlement I asked if the cashier could change a £20 note for 2 x £10 notes, to which I was emphatically told that it is the companies policy not to change pound notes. After handing over a hefty final payment I would have thought that protocol could have been waived to retain a customer, but it appears that is not the case. Sad really.”

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Posted 4 years ago

“Avoid the beauty section treatment if you can. Customer service is absolute disaster. Luxury is a business trick, they fool you with. And you wont get better if you complain, but will get a polity shut up from their manager.”

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Posted 4 years ago

Hello and I am sorry to read this. We appreciate every response we receive, and we would also like to thank you for taking the time to give us feedback. We really value our customers experience and feedback helps us to improve our services. Please do except our sincere apologies that you feel as though things have been handed poorly and we will take this on-board. I appreciate that you have lost faith in us and we hope that you change your mind one day and decide to give the shop a second chance.

Posted 4 years ago

Jarrold is rated 2.5 based on 21 reviews