“After spending a lot of time choosing a vehicle, i decided on purchasing from JCT600 Boston, That turned out to be the biggest regret of my life!
I found the vehicle i was looking for and had a great video presentation sent out from them, I asked a few questions about the vehicle and was assured it was a great choice and it will be put through a 122 point check and delivered to my home. all sounded great.
The vehicle got delivered and it all went downhill from there, within a very short space of time I noticed a noise coming from the wheel so i messaged JCT600 Boston and asked about its history and was told the old, great car owned by a family etc etc.
I then decided to take it to my local VW garage as it was still under warranty, as soon as it was put on the ramp the garage said it has been involved in a collision, not only that but it has been bodged repaired with cheap aftermarket parts.
I was very disappointed to find that I had been using this vehicle that VW said was "NOT FIT TO BE ON THE ROAD" to drive my young family around in.
I contacted JCT600 who agreed to take the car back, the sales man was very helpful in keeping me up to date on things and I felt a bit assured that they would sort the issue out.
Things were going as well as can be expected in regards to receiving a car that had been bodged repaired then signed off to say it was ok.
I then got to the point to speaking to a manager to exchange the car for a lesser model of the same year with a small difference in price, i had sent the link to the car in and didn't have a reply for a day or so, i then got passed from pillar to post and by the end of it i was left without a car and it took over nearly 2 weeks to get my money back.
I am still looking to purchase a car after returning the Tiguan reg plate ex19xmh 2 weeks ago and only now receiving my money back, JCT600 Boston has put me through a huge amount of stress with a lot of broken promises.
I was extremely disappointed they would not do anything to help me after sending out a vehicle that was bodged back together after being involved in an collision.
STAY AWAY AND AVOID LIKE THE PLAGUE”
“Recently visited the Porche Leeds and…
Recently visited the Porche Leeds and have to say a great service department. Made us feel extremely welcome and very covid safe. Would definitely recommend. Well done team and a very merry Christmas to you all”
“Buying a new vehicle is a big decision. I had looked at other traders and honestly felt massive overwhelmed, to the point I was going to forget about buying a car! Then I came to JCT600 and met Gwenda Hudson and Steven Burt! All I can say is WOW. The care, honesty and support they provided throughout my purchase was LEGENDARY! What a fantastic asset to your team both of these people are! I won’t shop anywhere else when buying a new car again, and I will absolutely be making sure that I recommend both of them to anyone I hear of who is buying a car! Gwenda, Steven, all I can say is THANK YOU SO VERY MUCH! I really really appreciate your help, and I LOVE my new car. Absolutely FANTASTIC
Click”
“I purchased an approved Porsche 991 convertible. It had covered 22.5k miles from new and after 5 months of my ownership 2.5k miles - there was a mechanical failure, a bolt sheared in the engine. The after sales manager (Scott Fairhead) has not engaged with me and so far has refused to pay anything towards a the repair in contravention of Consumer Rights Act 2015. Apparently they would after 3months but not 6months. The law is 6months. I welcome his review of this to reconsider not breaking laws designed to protect the consumer. Good luck everyone. Judge a retailer by what they do when things go wrong”
“Bought a new Peugeot 2008 from Bradford on 25 June. Ben was the sales person. He did a great job dealing with my px car and new car. Definitely would recommend Peugeot Bradford to everyone”
“Just had my car serviced great customer care lovely staff
I love my Astra I would definitely recommend Jct600
Even when my car is out of
manufacturers warranty I will still take it there because I know that they do a great job”
“I have been dealing with Joe Firth from JCT 600 Vauxhall Bradford. He has been an absolute delight. He is kind, patient and thorough. Well done Joe you are a credit to the team 😊 in love with my new car!!!”
“Land Rover Doncaster:
George in sales is great. Always try’s to help and overcome challenges or issues presented by his colleagues within the hierarchy and other departments. By definition he is restricted in doing so and therefore as a customer I feel massively let down by the management, not George.
My new car was damaged and dirty on handover. Sonny and George looked after me in response to this on the day however, which I appreciated.
Faults have taken 6 months to rectify although this was complicated by damage also done to the car by Royal Mail and communication with Doncaster and the Land Rover approved Bodyshop in Chesterfield to get both sets of damage rectified.
I have been without my car for 6 weeks from January to February waiting on works to be done and redone. This should have been 1 week. Three of those weeks my car was sat in Doncaster as they had not processed a warranty claim.
Chris the sales manager lied to me and told me a warranty claim had been rejected and they couldn’t help. At this point, 2 and a half weeks in to the second time I was without my car, they had not even submitted the warranty claim.
My car was left unlocked for at least 6 hours in their side car park, so accessible to the public on a Saturday!
I raised a complaint 2 weeks ago via email for the Head of Business to respond to along with filling in the JCT600 website form twice. Numerous chase calls and no response.
During those 6 weeks George had organised a car for me to have but I didn’t want another car for that long, I wanted my own and it should not take 6 weeks for work to be completed and rectified as was the latter issue.
The car is now as it should have been the day I picked it up. Works that I wasn’t happy with have been re-done. The bodyshop are not therefore blameless at all in all of this either.
I now feel more aggrieved by the sales manager lying to me, my car being left unlocked and the lack of a response or investigation by the Head of Business.
Whilst George is a good guy, the list of errors and general non-interested attitude of the management would definitely put me off buying another car from them.”
“Bought my used Toureg from the VW bradford JCT 600 branch and I couldnt praise them enough, Josh was my particular salesman and he was a pleasure to deal with from start to finish and couldnt have been more helpful, wouldnt hesiste to recommend this particular branch”
“JCT600, Vauxhall Centre Shipley, Quayside, Shipley BD18 3ST.
My wife purchased an automatic vehicle from these 18 months ago and within a month it developed a gearbox problem. When going up hill it wouldn't change gear so the car was effectively screaming the pants off, It was very embarrassing and the fuel economy was terrible.
She took the car back as it came with one year's warranty. At first they said they could not find a problem so we got them to drive it up an incline. They then said it needed a software update.
They returned the car back and in no time at all it was suffering with the same fault again.
Took the car back, same thing, needed a software update, had this done and car returned.
Then the car has exactly the same fault again. Took the car back and this time they said that there is a fault with the gearbox.
However, by this time the one year warranty had expired. I stated it was an on going fault but they dismissed it, in fact they tried to make out that a low impact shunt that my wife suffered which caused a dent in the bonnet was the reason for the gearbox damage.
They stated that this was a new fault, even though we had been back to them with the car for EXACTLY the same reason 3 times.
They now are not interested and its resulted me going to Trading Standards and seeking advice through my solicitor.
They are keen to take your money but the aftercare you get is terrible.
The cost to repair would be approximately £200 and yet they just fob you of with insults and hope you go away. I don't think so !!!!!
Let the battle commence and see how much it will cost them in the long run.
DO NOT GO HERE, TRY A MORE PROFESSIONAL COMPANY WHO LOOKS AFTER THE CUSTOMERS INTEREST.”
“Ryan Matthews was the salesman. He treated my apprehension relating to purchasing a car from them with both respect and courtesy. I also spoke with the manager who also gave me confidence in their service and the vehicle. The sale was undertaken without delay and when collecting the vehicle, Ryan spent time with me explaining guarantees and servicing etc.
I am delighted with my purchase.”
