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Stockton Kia Reviews

4.2 Rating 78 Reviews

79 %

of reviewers recommend Stockton Kia

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Phone:

01642 693587

Location:

Preston Farm, Concorde Way, Stockton TS18 3SB, UK
TS18 3SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I set up a service package on my second hand Ceed to the service, Kia Stockton was excellent. they informed me of when the car was due in, how I could be flexible with dates and times as I work away and as for the receptionists, fantastic, friendly ladies. The only reason I marked down a star is the mess my car was in when I picked it up. they had attempted to wash it but it was covered in water/smear marks and the service book was covered in oily fingerprints. This may be minor to some people but to me, it is a big no, I like my car and books to be kept clean. In conclusion, if you want a friendly, family feeling service, do not hesitate to go to Kia Stockton. I will certainly buy my next car from them.”

Posted 3 years ago

“Just purchased a new sportage car in the last week service was excellent especially in these difficult times full marks to James and Chris”

Posted 3 years ago

“Had a meeting with James Mann, as usual he is very professional and explains everything clearly, this will be our third car through James and we are very happy, he is always so helpful. Thank you James, Judith and John Walker”

Posted 7 months ago

“Took my car in for a service and recieved a courtesy car. Was told will be called when car is done. Got a phone call at 16.45 saying the car was ready. Considering the showroom closes at 17.30 and i live in Hartlepool i dont think this is enough time. Explained on the phone i wouldnt get there and i was at work the next morning and need to get 2 kids to school. Woman on phone daid the car had to be back in the morning and there was no one to collect it. Had to get my kids up extremely early,traffic was horrendous and when i got there they said i couldnt pay the 12 pound later over the phone adding more time . Both the kids and i where late for school and work. Receptionists are miserable and have no customer service skills whatsoever. Not once did i hear a sorry. Everything that was used during the service to unlock things was not put back and there was a bottle of screenwash left in car. Is that for me to put in?!”

Posted 2 years ago

“Poor communication. Once car ordered no interest from sales staff or information regarding delivery dates , waited over 8 months for delivery. On delivery car not checked properly standard equipment missing also faults on dealership fitted accessories with unhelpful and uninterested service staff! Will not return to this dealer have arranged service plan with alternative KIA dealership.”

Posted 3 weeks ago

“Avoid at all costs!! Shocking customer service, several weeks and car not ready in prep despite promised of high standards, sent back twice poor workmanship, No updates, cowboys, kept my deposit and refuse to refund and ignore my emails. Appalling dealership”

Posted 1 month ago

“The aftercare service from this outfit is horrendous!”

Posted 2 months ago

“No communication despite being promised calls to customer who is waiting to collect a new car. Broken promises, James does never follow through on his promises to call. Disappointing to say the least.”

Posted 9 months ago

“Having bought Kia’s for many years from other branches, I feel very saddened that the service received from the Stockton branch was absolutely awful. An official letter of complaint with a catalogue of poor errors when purchasing a new car was sent to Kia head office and they refused to deal with it stating I should take it up with Kia Stockton (the very people who have failed to uphold the level of service expected) so unfortunately the complaint letter will have to be sent to the motor ombudsman. So disappointed.”

Posted 1 year ago

“Very poor aftercare. Car picked up on 12th October, advised by Hannah that all snags would be fixed prior to collection which gave a 2-week period for repairs to be completed. On collection, I noticed that one of the items on the list had not been fixed. I was told that the part would be ordered and to expect a call within the week to arrange fitting. Despite a number of calls chasing for updates and not receiving callbacks, we are more than a month after collecting the car and are still no further forward. Happy to take your money but not so keen to keep promises! If I could give a review of 0 stars I would!”

Posted 1 year ago

“Bought Kia ceed in April. Had problems with salesman never returning calls. Felt like I was not a valued customer. Found cigarette burns on carpet. Was told to bring car in. On the day car was booked in salesman was not at work and know one seemed to know anything about it. I was given a manager's car. The carpet repairs were done but not very well as the burns are visible again. The car is due a service on October so I will have only had the car 5 months and it needs servicing. Not what I expect from a main dealer. Since I purchased the car I have never had one follow up call from either the salesman or the dealership. Having worked in the motor trade for 20 years I find it unacceptable that no one has contacted me to see if everything is all right with the car.”

Posted 2 years ago

“I thought I would write a live review. I booked MOT and service online and over the phone: 0830 and a wait for it to be done. I was told it would be done "first thing" as I needed to get away. "No problem" so I arrived today to be told I am not first and I was leaving the car until 12. Yet again this dealer cannot do and honour a booking. Overall I asked why to be told one mot already booked and in. No apology and I am chessed off with the mediocre service to which I said was a "rubbish and unreliable service". What is the point of having a booking service if you don't follow it, mislead people in thinking they have a booking service and slots when in fact they don't. Sitting here now once I found a seat. All style over substance. Clearly have little regard for wasting their customers time.”

Posted 3 years ago

“The sales staff at Stockton Kia park their electric cars at Tesla superchargers although they know that Kia’s they won’t charge there. The clue is in the name - Tesla superchargers. Very unprofessional”

Posted 4 years ago

“Why did Stockton Kia park 2 cars at the Tesla Superchargers at Scotch Corner blocking 3 charging points? These cars won’t charge here (especially as one wasn’t even plugged in) so was this either a) a malicious action to block the chargers b) stupid staff who don’t understand their product but will quite happily sell you an electric car Either way it is very unprofessional from a car maker / dealer who sell electric cars”

Posted 4 years ago

“Went to Kia Stockton to look at the Sportage and hopefully have a test drive, service was appalling, too busy for us to have a test drive and just did not seem interested in selling cars. Did eventually buy a Sportage from another dealer but now looking for a Kia garage near us that I can take it for servicing, certainly won’t go to Stockton!!!!!”

Posted 4 years ago

“Hi I am a mobility customer who has had 2 major brain surgery's amongst other ops and unfortunately now suffer the onset of Parkinson's. As you can imagine this affects my speech somewhat, however I still function perfectly cognitively!😁 In Feb 2019 I chose a Kia niro hybrid which has been adapted to make driving a little easier. Now I picked it up on Monday 29/4/19 on Tuesday I took it back as the audio system wasn't working correctly, I was told it was a speaker issue and they would order one which would take 2 to 3 days on Saturday this week I telephoned to see if it had arrived and was told by service that they didn't know when it was arriving I also informed them that the hybrid battery was going flat every night and that I was lucky to be getting 55 miles to the gallon. I was then told the car takes 5000 to 6000 miles to run in! The manual states 600 miles and this would certainly not explain a faulty audio system or the hybrid battery going flat. Now it has to be said Callum their motability specialist was second to none and the experience was superb. However Georgina from service you have a very bad attitude and disgraceful telephone manner ,the worst I have ever encountered! I hope this whole sorry situation can be resolved amicably in a professional manner but should it not my next calls will be to motability operations and Kia UK! This was supposed to be a new car less than I week old now! Your brochure says NO MATTER HOW MUCH YOU CARE WE WILL CARE MORE! At least attempt a professional and friendly attitude! Buyers beware.”

Posted 4 years ago

“I was interested in buying a Kia Stonic from Kia Stockton so went into the dealership after receiving a quote online from Laurence a sales exec. Customer service was good up until I asked to test drive the car, the sales exec then said he was too busy, then said he could do 9am which did not work well for me, then gave me a cancellation time slot of 4pm which also did not work well with me so I requested for someone else to organise the test drive (yes this isn’t ideal for the sales exec but if I am unable to make the only 2 time slots provided this should be allowed) this was the rejected stating that his colleagues where in fact "too busy with other customers". After this I addressed my concerns stating I had signed for a car that I hadn't test drove and was unsure and needed to complete the test drive to confirm I was happy with my purchase. Once this was addressed Laurence was suddenly "free any time". I then went to the dealership to test drive the car and all of the sales exec where stood around gossiping (clearly were too busy to do the test drive with me) as there were no customers in sight. If a time works well for the customer this should be accommodated and I should not have been lied to stating that the other sales people were busy when in fact they weren't. After test driving the car I confirmed I was happy with the vehicle but thought it may be best for me to test drive another vehicle in a similar "small SUV" category. From Kia I went straight to Seat and test drove the Arona, this then confirmed that the Kia Stonic was not the car I thought I wanted. In comparison, the Arona was much more of a small SUV than the Stonic, the Kia Stonic was just a Kia Rio on bigger wheels (of which I currently drive a Kia Rio so felt there was no point in upgrading and paying extra money for a very similar car). I then, on the same day, got in touch with Laurence to inform him I was no longer happy with the Kia Stonic, and stated that I felt as if I jumped in head first and didn't assess all of my options. From this he replied to my email asking me why I had a change of heart (of which I had already explained in my first email). After this I didn't hear back from Laurence for quite a few days, he ignored my emails after I asked when I would receive my holding deposit back. I then had to email his Manager for a response as I felt I was being ignored. After the email to his Manager, I received an email from Laurence stating I would not get my holding deposit refunded in full and they would deduct a charge from this for cancelling as they already set the Finance up. This is where I began to laugh as in my documents/contract it stated I could cancel at any point up to 14 days after receiving the documentation (this was 5/6 days later so well within the terms) without a reason. I then sent another email to his Manager to say this was not outlined to me to begin with and may have altered my decision and this also wasn't stated in the documents I signed. The next day I received an email stating "as a gesture of good will" they would refund my holding deposit in full. That was the final straw with me and I would advise no one to buy a car from their due to the customer service I received. Yes it is rare that people pull out from deals but this just shows how much they care about a sale and how little they care about customers.”

Posted 5 years ago

“My partner and I went in to look at a Sportage, we were ignored for what seemed like a lifetime then when we did finally speak to an sales exec he could not have been less interested in selling a car if he tried. I can only assume they don't like selling cars and didn't need the business. She since bought a VW Tiguan where the service was far better all be it a more expensive car”

Posted 5 years ago

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Stockton Kia is rated 4.2 based on 78 reviews