JENZA Reviews

Name: JENZA
Address: Level 4, 4 Graham Street, Auckland, Auckland Region
Rating: 4.86

4.9 Rating 264 Reviews

99 %

of reviewers recommend JENZA

4.9

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About JENZA:

Who is JENZA? Can I trust them? And why don’t you ever answer our calls? (Mum??). So, (mostly) legit questions to ask before you book. JENZA is the travel love child of USIT and BUNAC – two originals of the work and travel world founded by students in 1959 and 1962. Yep, we’re old AF. But with that, comes a ton of wise old owl expertise and trust. Basically, these chaps may be so new they chafe – but it’s not our first rodeo. Working as one global team, JENZA has the backing of 65+ years of work abroad experience, but has been built for today’s travellers. Shaped by our Youth Advisory Panel and given the stamp of approval by our roadtesters, it’s all in our logo: You Shaped Travel.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was very easy to reach out to the team, they are really outgoing and nice towards new people no matter their abilities to speak english. The orientation is a really nice way to meet new people and get a little introduction to new Zealand”

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Posted 7 months ago

Thank you for your review! We’re thrilled to hear that our team made you feel comfortable and welcomed, regardless of language abilities. It’s great to know that the orientation helped you connect with new people and learn about New Zealand. We appreciate your kind words and wish you an amazing adventure ahead! - JENZA Team

Posted 2 weeks ago

“The support we have received from JENZA has been amazing. The information packs are super extensive with lots of info I never could have thought about. The organizers are super lovely people and have been able to answer all our questions and have given incredible support.”

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Posted 7 months ago

Thank you so much for your review, Nadja! We're thrilled to hear that you found our information packs extensive and that our team provided you with the support you needed. It's our goal to make your experience as smooth and enjoyable as possible, and we're glad we could answer all your questions. We'll be sure to pass along your kind words to our organizers. Wishing you an amazing journey ahead with JENZA! - JENZA Team

Posted 2 weeks ago

“booking the JENZA orientation program was the best idea we had. we got many information hand they helped us set up all the everything organizational. We had many opportunities to socialize and make new friends. We feel well prepared for our adventure.”

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Posted 7 months ago

Thank you for your review, Paul! We're thrilled to hear that the JENZA orientation program exceeded your expectations and helped you feel organised and ready for your adventure. It's wonderful that you had the chance to connect with others and make new friends during the process. We wish you all the best on your journey ahead - JENZA Team!

Posted 2 weeks ago

“After the two days I felt very informed about all things New Zealand and backpacking. The trip to Devonport was incredible, however I was a bit surprised about us having to organize our New Zealand bank account and mobile data.”

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Posted 7 months ago

Thank you for your review, and we’re thrilled to hear you felt well-informed about New Zealand and backpacking! We're glad you enjoyed the trip to Devonport. We appreciate your feedback about the bank account and mobile data organisation; it's something we'll continue to address with future travelers. Wishing you an amazing adventure in New Zealand! - JENZA Team

Posted 2 weeks ago

“Having someone to talk to and go to with any questions is really great, plus everyone here is really nice.”

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Posted 7 months ago

Thank you for your review! We're thrilled to hear that you feel supported and find our team so friendly. It's our goal to create a welcoming environment where you can get all your questions answered. If there's anything else you need, don’t hesitate to reach out. Happy travels with JENZA!

Posted 2 weeks ago

“Booking with JENZA was a good start to my working holiday visa experience. Communication from the main office was good leading up to leaving the UK. However, once I arrived there were some issues with receiving emails, so I would recommend double checking with the team if you haven't received anything. Once I arrived in NZ, Louise and Chantelle were really friendly and helpful. They provided lots of useful information about how to travel, accommodation and jobs. I feel happy that they will be there to contact and support me throughout the year with any issues that arise. Thank you, Lousie & Chantelle! On hindsight I think I would book the 4-day version, rather than the 8-day. As the extra 3 days are through a different company anyway.”

Helpful Report

Posted 7 months ago

Thank you for your thoughtful review of JENZA! We're glad to hear that your initial communication with our office was smooth and that Louise and Chantelle were able to provide you with the support you needed upon your arrival in New Zealand. We appreciate your feedback regarding email communication and will certainly take that into consideration to improve our services. We hope you enjoy exploring New Zealand and have a fantastic working holiday experience! Safe travels - JENZA Team

Posted 2 weeks ago

“I arrived in New Zealand and was completely confused and overwhelmed by everything. The Jenza team in New Zealand let this feeling go away entirely! They gave us every information we needed and every answer to our questions. I am really happy that I chose the orientation week with Jenza :)”

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Posted 7 months ago

Thank you so much for your wonderful 5-star review, Elena! We are thrilled to hear that the Jenza team was able to ease your confusion and provide you with the support you needed. It's fantastic that you found the orientation week valuable and informative. We hope you enjoy every moment of your adventure in New Zealand – safe travels! - JENZA Team

Posted 2 weeks ago

“I really enjoyed the time with JENZA, it was a really great way to start my work and travel adventure here. They gave us great tipps for jobsearch, buying a car and start. The only thing I might have misunderstood was about the SIM card. I thought I would get a sim card here but the team just gave us tipps where to buy it and what is important to know but if I would have known that earlier, I could have buy a cheaper sim at the aiport. But all in all I really enjoyed the time and feel more safe and confident now!”

Helpful Report

Posted 7 months ago

Thank you for your thoughtful review of JENZA! We're thrilled to hear that you enjoyed your time with us and found our tips helpful for your work and travel adventure. We appreciate your feedback regarding the SIM card information, and we’ll work on making that clearer for future participants. We're glad you feel more safe and confident, and we wish you all the best on your journey ahead! Safe travels! - JENZA Team

Posted 2 weeks ago

“I was just searching for ways to work abroad and experience a new culture and luckily I found JENZA! I am so fascinated with all the programs they offer that leads me want to secure one for myself. Then one of their team reached me out via email named Chris and also I called him after exchanging emails. He was very helpful. He provided best options for me and he answered all of my queries. Also, he's so responsive and friendly. I look forward to start my process with JENZA to secure a Working Holiday Visa and Fulfill my dreams :)”

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Posted 7 months ago

Thank you for your fantastic 5-star review, Randyll! We’re thrilled to hear that you found JENZA and that Chris was able to assist you in your journey towards securing a Working Holiday Visa. We're committed to helping you fulfill your dreams and can’t wait for you to embark on this exciting adventure. If you have any more questions along the way, feel free to reach out. Wishing you all the best as you prepare for this incredible experience! - JENZA Team

Posted 2 weeks ago

“It was a good start in my work and travel year. it was very helpful and also we had a lot of fun together. It was better than I expected and I would highly recommend it to everyone! Thanks Louise and Chantel for this good start in Auckland :)”

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Posted 8 months ago

Thank you for leaving your review! It's great to hear about your experience and that you would recommend it. We wish you all the best with the rest of your travels in New Zealand. - The JENZA Team

Posted 7 months ago

“Thank you very much for helping me to start my journey in New Zealand. Great Orientation days with great support. Thank you!!!!”

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Posted 8 months ago

Thank you for your review! We hope you continue to have an amazing journey in New Zealand - The JENZA Team

Posted 7 months ago

“The orientation helped me feel safe and confident. I felt really welcome and well received. Furthermore the orientation helped with idee how to travel around the country and what jobs I want to do. It was really good that it was not the feeling of teaching like in school. It felt a little bit like a group of friends. I had fun and I am really thankful especially for the one and ones.”

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Posted 8 months ago

Thank you for your review, Jill. It's great to hear about your experience with your orientation and how helpful it was. We wish you all the best wih your adventure abroad! - The JENZA Team

Posted 7 months ago

“It was really nice and helpful! The people were very friendly too!”

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Posted 8 months ago

Thank you for your review! - The JENZA Team

Posted 7 months ago

“great orientation, felt very comfortable and understood :)”

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Posted 8 months ago

Thank you for your review! It's great to hear that the orientation was great and we hope you have the best adventure! - The JENZA Team

Posted 7 months ago

“really helpful!! thanks xx”

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Posted 8 months ago

Thank you for your review! - The JENZA Team

Posted 7 months ago

“Chris was really helpful at answering all of my questions. Removed any stress I had about the process and was always quick to respond and help. Would recommend.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star review of JENZA! We're thrilled to hear that Chris was able to answer all of your questions and make the process stress-free. We will be sure to pass this along to Chris - JENZA Team

Posted 8 months ago

“The personal briefing was super helpful. Every detail and misunderstanding could be clarified. The spirit and group dynamic were great and handled well!”

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Posted 8 months ago

Thank you so much for your 5-star review of JENZA. We appreciate your feedback and kind words - JENZA Team

Posted 8 months ago

“In the orientation days they helped me very much with how to find jobs and how to travel without a car. It was very fun with them and they helped me to quickly feel at home in New Zealand.”

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Posted 8 months ago

Thank you for your amazing review of JENZA. We appreciate you sharing your experience with us from your New Zealand orientation. We are delighted to hear that you found it so helpful and enjoyable. We will be sure to share this with the team. We hope you have an incredible time in New Zealand - JENZA Team

Posted 8 months ago

“JENZA have been a dream! I have been very fortunate to have dealt with such fast-responding, helpful and friendly members of the Jenza crew/family. I have forwarded Jenza on to other friends of mine who have been looking at having a year abroad. Very warm, very patient, extremely caring! I have been lucky enough to work with Jessie, shes a dream!”

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Posted 8 months ago

Thank you for your review, Caleb! We are delighted to hear that you've had such an amazing experience working alongside our team with your Work USA application, especially Jessie. We will be sure to share your kind words with her. Thank you for recommending us to your friends and family, we really appreciate it. We hope you have the most amazing time in the US - JENZA Team

Posted 8 months ago

“Jenza phone call was the best thing ever. They answer 100% of my questions absolutely perfectly. They have made my feel much more comfortable about my plans.”

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Posted 8 months ago

Thank you so much for your 5-star review of JENZA! It is great to hear that you have had such a positive experience with our team and that you feel more comfortable with your plans. We appreciate your kind words - JENZA Team

Posted 8 months ago

JENZA is rated 4.9 based on 264 reviews