JENZA Reviews

Name: JENZA
Address: Level 4, 4 Graham Street, Auckland, Auckland Region
Rating: 4.86

4.9 Rating 264 Reviews

99 %

of reviewers recommend JENZA

4.9

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About JENZA:

Who is JENZA? Can I trust them? And why don’t you ever answer our calls? (Mum??). So, (mostly) legit questions to ask before you book. JENZA is the travel love child of USIT and BUNAC – two originals of the work and travel world founded by students in 1959 and 1962. Yep, we’re old AF. But with that, comes a ton of wise old owl expertise and trust. Basically, these chaps may be so new they chafe – but it’s not our first rodeo. Working as one global team, JENZA has the backing of 65+ years of work abroad experience, but has been built for today’s travellers. Shaped by our Youth Advisory Panel and given the stamp of approval by our roadtesters, it’s all in our logo: You Shaped Travel.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot thank the team at JENZA enough for making my camp application process such smooth sailing! My calls were answered straight away, my emails within the same day, and my questions and concerns were answered with reassurance, validation, and a friendly tone. I particularly appreciate how the process of the application is broken down into bite-size pieces; it made me feel a lot less overwhelmed with the amount of work that had to be done! And similar to the payments too, with the three fairly priced installments to be paid. I cannot recommend JENZA enough, for all the hard work they put in to make the customers dreams come true!”

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Posted 1 year ago

Thank you for your review Sophia! We hope you have the best time at Camp and can not wait to hear about your experience! - The JENZA Team

Posted 9 months ago

“We had an amazing time with Louise! I think I can speak for the whole group when I say that she made us feel so welcome and talked us through all the topics with so much patience. I felt instantly more at ease, since it is the first time I'm traveling alone and so far away from my home. They said that we could always reach out to them, and I won't ever forget their kindes. I really am grateful for this experience, even though I wasn't sure whether I should sign up or not, but in the end it was all worth it. Also the group was amazing and I'm looking forward to seeing them on my travels. But by then I'm starting my own adventure and see what it has to offer. Thank you so much Louise!”

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Posted 1 month ago

Thank you for your wonderful review! We're so glad to hear that Louise made you feel welcome and at ease during your travels. It's great to know that her patience and support had such a positive impact on your experience. We're thrilled that you found value in the connections you made and that you're ready to embark on your own adventure. Remember, we're always here for you, and we wish you the best in all your new experiences. Happy travels! - JENZA Team

Posted 2 weeks ago

“Jessie was absolutely amazing at helping me and my pregnant wife get RO! Very fast response time and very caring and diligent.”

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Posted 1 month ago

Thank you so much for your review, Dillon! We're thrilled to hear that Jessie provided exceptional support to you and your wife during this special time. It's always our priority to be responsive and caring, and we're glad you felt that during your experience. If you need anything else, don’t hesitate to reach out. Wishing you both all the best! - JENZA Team

Posted 2 weeks ago

“I had a great orientation week, nothing to complain about!”

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Posted 2 months ago

Thank you for your review! We hope you continue to have an amazing time on your trip. - The JENZA Team

Posted 2 weeks ago

“I cannot thank the JENZA and BUNAC team for making my internship experience as transparent as possible. Really grateful for their assistance and always checking up on me during the whole internship”

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Posted 2 months ago

Thank you for your review, Takudzwa! We're delighted to hear that our team at JENZA and BUNAC was able to make your internship experience so transparent and supportive. It’s our goal to provide assistance and check in on our participants, and we're thrilled that you felt that throughout your journey. We appreciate your gratitude and wish you all the best in your future endeavors! - The JENZA Team

Posted 2 weeks ago

“The customer service is great. The response time by Emma Thani was awesome. Although the price is high, but I understand why. It is because they made the process smooth.”

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Posted 2 months ago

Thank you for your fantastic review, Orlando! We're delighted to hear you had a positive experience with our customer service and that Emma was able to assist you promptly. We appreciate your understanding of our pricing, as we strive to make every process as smooth as possible. If there's anything more we can do for you, please don't hesitate to reach out. We really value your support! - JENZA Team

Posted 2 weeks ago

“Ellisia was extremely helpful with my queries, especially given the importance of ensuring I get everything right with this upcoming visa program. I look forward to speaking with Ellisia again in progressing with my application and would recommend others to seek advice from her.”

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Posted 2 months ago

Thank you for your review! We’re delighted to hear that Ellisia was able to assist you with your visa program queries. Her dedication to ensuring you feel informed is truly commendable. It's great that you're looking forward to continuing the application process with her. We appreciate your recommendation and are here to support you every step of the way! Best of luck with everything! - JENZA Team

Posted 2 weeks ago

“I came across Jenza a few months ago and have been extremely happy with the service ever since! Customer service is superb. Chris who I have been in contact with since the beginning has been nothing but helpful and has made this process so smooth! Looking forward to continuing my journey with Jenza and the move to Canada! I highly recommend to anyone considering!”

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Posted 2 months ago

Thank you so much for your review, Mia! We're thrilled to hear that you've been so happy with our service, and it’s wonderful to know that Chris has been able to assist you smoothly throughout the process. We appreciate your trust in us and your recommendation to others. Exciting times ahead as you continue your journey to Canada! If you have any questions or need further assistance, don't hesitate to reach out. Safe travels! - JENZA Team

Posted 2 weeks ago

“Chris was such an amazing help through the whole visa process! He explained everything over call and was super helpful with answering all my questions and concerns. Couldn’t recommend enough!”

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Posted 3 months ago

Thank you for your review! We're delighted to hear that Chris was able to guide you through the visa process with clarity and support. It’s always great to know that our team can make a difference by addressing your questions and concerns. We truly appreciate your recommendation, and we're here for you whenever you need assistance in the future. Safe travels! - JENZA Team

Posted 2 weeks ago

“I was stuck and on my own trying to find out how the Canada Application form worked but was completely lost but “Jessie” from the Australian office has helped and guided me though my application. It’s only the first step but it has gotten me closer than I was before and having hope again that I can make my journey to Canada possible. The help was very friendly, calm and she knew what she was doing. Should’ve called right from the beginning.”

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Posted 3 months ago

Thank you for your review! We're so pleased to hear that Jessie from our Australian office provided you with the guidance you needed to navigate the Canada Application form. It's wonderful to know that you feel more hopeful about making your journey to Canada a reality. Your satisfaction is our priority, and we're here to support you every step of the way. Wishing you all the best as you continue on this exciting adventure! - JENZA Team

Posted 2 weeks ago

“I spoke to Chris Allen today, he was super super helpful! He explained everything that I needed to know and was more than helpful answering all my questions about the process.”

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Posted 3 months ago

Thank you for your fantastic review! We're delighted to hear that Chris was so helpful and took the time to explain everything clearly. It's our goal to make sure all your questions are answered, and we're glad he made a positive impact on your experience. If you need further assistance, don’t hesitate to reach out. We're here for you! - JENZA Team

Posted 2 weeks ago

“Chris was super lovely and helped me to understand the visa/application process for IEC. Very quick with responses and provided valubale information to me.”

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Posted 3 months ago

Thank you for your fantastic review! We're so pleased to hear that Chris was able to help you understand the IEC visa/application process smoothly and quickly. It's our priority to provide valuable information and support, and we're glad you felt that way. If you have any more questions or need further assistance, don’t hesitate to reach out. Best of luck with your journey! - JENZA Team

Posted 2 weeks ago

“The orientation with Shontelle was very helpful to start off your time in a new country. Good to meet other people also travelling and to do the activities together. I enjoyed the smaller sized group. Shontelle provided very good information; orientation was a good length. I enjoyed Devonport.”

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Posted 3 months ago

Thank you for your wonderful feedback, Yannick! We're delighted to hear that Shontelle's orientation made a positive impact on your experience in a new country. It's great to know that you enjoyed connecting with fellow travelers and appreciated the smaller group size. We're thrilled you had a lovely time in Devonport too! If you have more adventures ahead, we wish you all the best. Safe travels! - JENZA Team

Posted 2 weeks ago

“The Jenza Orientation was amazing! I came with so many concerns to NZ but Shontelle really helped me to get as much information as possible and is in general a very warm and friendly person, who really does care about everything we care about. It definitely gives me a lot of security and comfort to know that I can receive help from Shontelle and Lousie at any time and this definitely improves my stay in NZ.”

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Posted 3 months ago

Thank you so much for your kind words, Toni! We're delighted to hear that Shontelle was able to address your concerns and provide you with the support you needed during your orientation. It's wonderful to know that you feel comfortable and secure during your time in New Zealand. We're here for you and look forward to making your stay as enjoyable as possible. Safe travels and enjoy your adventure! - JENZA Team

Posted 2 weeks ago

“JENZA staff have been incredibly helpful and proactive in supporting me to make my start in New Zealand an incredibly positive one! The initial orientation highlighted exactly how to maximise my working holiday and gave advice for how I could pursue opportunities in a positive and focused mindset. The constant support network is tremendous as well! There were some technical issues in joining the pre-orientation call, so I was unable to access information prior to my arrival in New Zealand. Despite this shortcoming, JENZA have delivered on every front! :)”

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Posted 3 months ago

Thank you so much for your thoughtful review, Adam! We're delighted to hear that our team was able to support you in making your experience in New Zealand a positive one. It's great to know that the orientation set a solid foundation for your working holiday and that you found our support network helpful. We apologize for the technical issues with the pre-orientation call and appreciate your understanding. We're here for you every step of the way, and we wish you all the best on your adventures ahead! - JENZA Team

Posted 2 weeks ago

“I am glad they did the orientation with us. Jenza helped me very much, with information on my travel plans. I can and could always ask them when I have questions, problems or worries. I was welcomed very friendly and liked everything about it. I can just recommend it.”

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Posted 3 months ago

Thank you, Richard, for your fantastic review! We're delighted to hear that the orientation made a positive impact on your travel plans and that our team was always there to support you. It's wonderful to know you felt welcomed and had a great experience with us. Your recommendation means a lot! If you ever have more questions or need assistance in the future, don’t hesitate to reach out. Safe travels and best wishes! - JENZA Team

Posted 2 weeks ago

“I found it really interesting and helping to feel calm and in control. all my questions were answered, and the support was really helpful for getting to know how i can get around the South Island without a car even if I am in a remote area. Shontelle was really helpful and really welcoming, she made me more confident in my plans. I love the 24/7 support; it is really reassuring. The orientation was really quick, we had a lot of time to explore the city on our days and since we were a really small group, it was fun being all in the same room and doing activities together.”

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Posted 3 months ago

Thank you for your fantastic review! We're so pleased to hear that you found the experience calming and empowering. Shontelle is indeed a gem, and it’s wonderful to know she helped boost your confidence. We're glad you appreciated the support and enjoyed connecting with your small group during the orientation. Your adventure in the South Island sounds exciting, and we’re here to support you every step of the way. Wishing you all the best as you explore! - JENZA Team

Posted 2 weeks ago

“Excellent service highly recommend if your planning on a working holiday the whole team is super helpful and they will tell you everything you need to do to get you started on your journey 💯”

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Posted 3 months ago

Thank you for the fantastic review, Kirubanathan! We're thrilled to hear that our team was able to provide you with the support and guidance you needed for your working holiday. It's our mission to make your journey as smooth and enjoyable as possible. Wishing you all the best as you embark on this exciting adventure! 💯 - JENZA Team

Posted 2 weeks ago

“I wrote a lengthy email asking a few various questions as something like this is very new to me. Jessie was patient and kind enough with me and helped me to understand absolutely everything I asked about. Customer service alone 10/10”

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Posted 3 months ago

Thank you so much for your kind words! We're delighted to hear that Jessie was able to assist you with all your questions and made you feel comfortable throughout the process. Providing outstanding customer service is our top priority, and it’s wonderful to know that your experience reflected that. If you have any more questions or need further assistance, feel free to reach out anytime! Best wishes on your journey! - JENZA Team

Posted 2 weeks ago

“not only helpful to find people, but we also quickly arranged a car. There were group projects were you can really connect well.”

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Posted 3 months ago

Thank you for your fantastic review! We're delighted to hear that you found our services helpful in connecting with people and arranging transportation quickly. It's wonderful that the group projects helped you forge meaningful connections. We appreciate your feedback and hope you continue to make great memories with us! - JENZA Team

Posted 2 weeks ago

“The Orientation Days were really useful to get a lot of information about everything that you need to know before you really start the adventure. The Jenza Team could also answer all the questions everyone had and it was also really nice that they had some experts on certain topics like for buying vans. The trip to Devonport was also great because this way you could see a different part of Auckland that I didn't know of. Overall it was a great price for a great experience.”

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Posted 3 months ago

Thank you for your fantastic review, Ayana! We're thrilled to hear that the Orientation Days provided you with valuable information and that our team was able to address all your questions. It’s wonderful that you enjoyed the expert insights on topics like buying vans and the trip to Devonport. Discovering new parts of Auckland really adds to the experience! We appreciate your kind words and hope your upcoming adventure is filled with even more memorable moments. Safe travels! - JENZA Team

Posted 2 weeks ago

JENZA is rated 4.9 based on 264 reviews