Jess Lea Boutique Reviews

Name: Jess Lea Boutique
Rating: 4.54

4.5 Rating 307 Reviews

87 %

of reviewers recommend Jess Lea Boutique

4.5

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Jess Lea Boutique 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after speaking to customer service I mailed an item for exchange on January 2. still havent received my item or even acknowlegement of your receipt I sent for exchange. Very dissappointed to say the least!”

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“My order was a “sale” item, aka $3 off AND HUGE. The sizing on the website is at least 4 sizes bigger than it was listed. Now that I’ve returned the item, I’ve yet to receive my store credit. I called the store and Jean was incredibly nice, the only reason I didn’t have a lower star rating. Disappointing that places like this stay in business.”

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“I’m really disappointed in the shoes I purchased. The strap snapped in 4 separate places between the 2 shoes, the first time I wore them. Sad.”

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“My swimsuit I ordered - the strap broke the 1st time I wore it. I was very disappointed.”

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“I would give you a zero for my first and last purchase. What I bought looks nothing like on the website and is false advertising. Then you make the customer pay for return shipping and don't own up to your false advertisement and won't give people a refund only store credit. Never shopped at a place like this before and never again!”

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“Very poor customer service. I would not recommend purchasing from them, especially if there is a chance you might want to return something.”

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“My first item was a purse and a stone fell off within an hour of using it. I emailed customer service and asked for a refund or a store credit. They ignored me and are sending a new bag. My second purchase is a top with poor quality material. I won’t bother returning it because I know I won’t get my money back and customer service is difficult and slow. But what makes me really angry is that I have paid for 2 pre orders for September….I want them cancelled and I want my money back!!!!”

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“I placed an order and it said it had an ETA at end of May and didn’t receive until June 9th. I also paid for UPS ground shipping and received via USPS. With no refund for the extra shipping that I had paid. First and last time shopping”

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“Purchased a sample to check quality, service and shipping. I was charged $14 to ship one pair of joggers. It doesn't cost that much to ship. Sent an email to get a refund for the difference with no accommodations. I personally don't recommend.”

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Hi Nikky. If you would like to purchase wholesale for your boutique please shop on our wholesale website. Our shipping prices are for bulk wholesale orders and our website doesn't recognize when someone just purchases one style.

“I never got the item and keep trying to contact y’all to get my money back and have had zero success.”

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“Shipping is slow. Still haven't gotten my packages.”

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“I recently ordered. Camera case for my daughter for Christmas, unfortunately the case was too small for her camera & lens! She received this gift on Dec. 27 & realized then that it was too small! I attempted to contact someone about trying to return it, but was only provided with an email of return policy which states that item was not RECEIVED by them by Dec 28”

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“You guys are horrible. My items weren’t delivered and this company won’t do anything to make sure I have my items or money. Will never shop with them again.”

Helpful Report

Hi Sarah. I'm sorry the USPS lost your Package. Please contact USPS to file a claim.

“I was disappointed with my purchase. Sizing is off. It’s too big. I haven’t returned yet as I found the process confusing. Ronne”

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“Ordered serape shorts, thought I accidentally chose the wrong size because I received a Large when I wanted/ordered a small. Went to try to reorder and noticed that even though I do choose size small, the size is automatically changed to Large during checkout.”

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“I need to return this and I have emailed twice asking questions and NO ONE HAS REPLIED. I am not happy with the service!!!!”

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“I’m sorry as would never give bad online review but will privately give you this feedback. I’m exchanging shorts. I emailed a question and took multiple days for reply. Your online policy mentions a return form but could not find on your website. I finally just shipped them back with a note to exchange. I know they delivered as shipped fed ex but have no idea when I’m going to receive new pair. I replied to the email saying I was exchanging and asked how long that would take but no one has replied to that email. Really hoping I get my new shorts soon as want for vacation.”

Helpful Report

“Bought the package on November 18 as a pre-order. Scheduled to arrive to them Dec. 1st . Made contact dec 5th was told the package didn't arrive. Called, facebooked, Instagram,messaged, left reviews in the app store and all over the internet in hopes of a response. They emailed back finally a few days later stating December 10th. Then again on the 17th with no date of arrival and then on the 21st of December they stated they were to recieve them Dec 24th and then on December 28th my item shipped to me. Welp usps lost my package today is January 12th . My package still hasn't arrive to me . I have emailed last week they told me to call usps. I spoke with usps but they told me the shipped had to be the one to file the claim I have emailed, and called and even filed a complaint with the bbb. No response not even im sorry u still haven't got the package you paid for almost 2 months ago. Nothing . So now im out the 60.00 for the bag.wouldnt recommend this business ever to any one . I plan on opening a case with the first cyber crimes next .”

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“I’ve yet to receive my order! All it says is arriving late. It has not moved in 5 days.”

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Jess Lea Boutique is rated 4.5 based on 307 reviews