Jess Lea Boutique Reviews

Name: Jess Lea Boutique
Rating: 4.54

4.5 Rating 307 Reviews

87 %

of reviewers recommend Jess Lea Boutique

4.5

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Jess Lea Boutique 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2/5 stars. Nice product but poor flexibility with exchanges : ( One time customer.”

Helpful Report

Hi Monique! I am so sorry you had a poor experience with us. We do always offer exchanges, however, do not always offer a full return depending on the item. Our return and exchange policy can be found on our website or our team is always happy to help.

“Ordered shorts and got confirmation. After a week, not updates on my order shipping so I sent an email to inquire what the status was. I got a reply email stating they were out of my size and offered me a different size or different style. Very frustrating that they never reached out to me about this problem and annoying that they oversold on certain sizes. The shorts I received are nice, however I will be giving my business to other boutiques with actual customer service in the future.”

Helpful Report

“The size chart was not accurate for this swimsuit. I was actually on the smaller end of the size and ordered it anyways and it is way too small. I am stuck with it because you can't return it. Definitely would review those sizing charts for this product.”

Helpful Report

“The Returns department at Jess Lea is wat too slow.”

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“I still haven't received my items. The tracking email states that it hasn't been received yet. Please advise. This is ridiculous.”

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“Received item, did not look like pic there were so many yellow tints, when emailed and ask for return or exchange of item same day received was told no and to look at policy, will not be ordering any more from this place.”

Helpful Report

Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

“I cannot write a review since I still have NOT received my purchase! Ordered for an upcoming trip leaving in 2 days and not delivered”

Helpful Report

“#24299 is my order number please help where is my order”

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Jess Lea Boutique is rated 4.5 based on 307 reviews