Jess Lea Boutique Reviews

Name: Jess Lea Boutique
Rating: 4.55

4.6 Rating 350 Reviews

87 %

of reviewers recommend Jess Lea Boutique

4.6

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Jess Lea Boutique 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say the customer service is middle of the road. They responded to me about my issue, and after about a week I re-emailed and did get a response. The issue was a broken bead at the end of the drawstring on the shorts upon delivery . I requested to return the shorts. But email response was do not return, they will mail me a bead. I feel like I should have had the choice to return or not. this order was returnable by store policy.”

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“Size charts for shirts are not accurate. I would have been better off without using your size chart because I would have ordered all size small shirts, but instead went with mediums and they were way too big. Disappointing”

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“Could not sign up for site.”

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“Absolutely love your clothes, but the sizing is not consistent. In the everyday shorts, which I love, I am a XL. Could still comfortably fit a 2XL. I got the gauze lounge set and the 3XL is what fits. I also have the Harlan shorts in 2X and those fit but are big. I would probably need to size down. I feel like your clothes run small and are different in size from piece to piece.”

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“Adorable bathing suit. Sizing guide was not accurate and no option to return. Spent $50 on a suit I can’t wear.”

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“Love the boutique clothing. My local boutique Carrie’s this brand”

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“I’m quite pleased with the quality and service I’ve received thus far even though I had to return the item for a larger size. I’m waiting for the new item to arrive. I would shop your site again in the future.”

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“The bag has a very funny odor to it thatdoesn’t seem to go away!”

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“I ordered two dresses that were very cute but way too short on me! They only offered store credit which will most likely be useless to me!”

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“The jacket that I purchased is okay - tight in the shoulders and too big in the body per most of the jackets that I buy. It's decent quality and came quickly. However, given that it doesn't fit exactly right, I am disappointed by the unrealistic strictness of Jess Lea's return policy. It is unrealistic for someone with a job to return something and have it be received within 14 days of when it was shipped given that it took 7 of those potential days for it to arrive.”

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“The duster bag I received had a big slash thru it... thankfully the bag wasn’t sliced but the bag came awfully created taking long time for creases to air out if they ever do”

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Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

“Shipping was quick. Quality of item purchased was HORRIBLE”

Helpful Report

Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

“They’ve got cute products but the custom service is not the best but I’m going to chalk it up the weather & their moving as to why I never got a response back when I reached out to say my package was lost (which the PO finally found).”

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“I purchased the other day, red bead and tassel earrings, received the order confirmed, yesterday I received the shipment was on the way, followed by another email saying out of stock, and refund given. Should you not have picked up on it being out ofr stock before you confirmed the purchase?? Justr wondering, Linda Jackson”

Helpful Report

Jess Lea Boutique is rated 4.6 based on 350 reviews