“give 2 stars because I have used them twice, the first trip to Greece was a good experience, my second trip to London/Paris/Edinburgh/Dublin was not. I paid them 8 thousand for a 12 night trip for three and I can't figure out what I paid for, I asked for a detailed invoice and they refused to provide it. The airlines were all budget airlines, which means I had to pay for every piece of luggage. $180 just on one flight. The hotels were priced at $100 to $150 a night for one room that sleeps 3. They were just slightly better than a hostel. In Edinburgh they booked me a room 53 miles from city center, 1.5 hour travel time and 100 pounds one way by taxi. I called them and demanded a closer hotel, their response was that I should have looked at the location prior to my trip and that it was too late for them to do anything. I ended up booking my own hotel room near city center which set me back $600. It's not a good feeling knowing I overpaid for the quality that was provided to me.”
“I had an horrible experience with Ambrosia Suites in Athens Greece where they sent email stating they would give me a refund but I had to contact Jetline Vacation to obtain it. I sent Jetline a copy of email and requested refund only to have Jetline Vacation to say that they contacted hotel and the hotel wasn't willing to give a refund now. Despite having the email from the hotel manager acknowledging and apologizing for the poor service and noting my advance notice that I would not be staying another night as I elected to stay at another hotel, Jetline Vacation still did not issue me a refund and made me wait 3 months as they kept stating they were following up on it. I'll never use this service again. Oh and you can only email them, no other way to communicate with them which is very convenient for them.”
“I booked a holiday in October 2019 to the Spanish GP in May 2020 through Jetline via Mail Travel. The holiday was cancelled on advice of the British foreign office due to Covid. Initially the advice from Jetline was to wait until the situation developed however, after the GP race went ahead without spectators I contacted Jetline for a refund in line with their ATOL protection. After a hard battle, a number of un-truths from Jetline staff and many emails, I was offered a part refund. Since then, my emails asking for the remainder of my money were ignored. Today I have received notification that my section 75 credit card claim has been successful and my money returned. It is sad that I have had to take this action to gain my refund, and it has been a long battle. I fully understand the position holiday companies have been in following the Covid pandemic however, Jetline advertised ATOL protection when they sold me the holiday and in doing so, they should have honoured their refund policy. The many hours spent typing emails is not what anyone wants when booking a vacation. If Jetline had been clearer in their credit note policy and guaranteed that this was fully protected in the event that the company went out of business, I may have helped the business by accepting this option, but unfortunately they were not. It is interesting to learn that they have now resigned their membership with ATOL.”
