“The hotels offered were those with no good reviews so I upgraded and upgraded again and again until we found hotels with good reviews. I paid substantially for my upgrades. I bought the trip to Italy for my daughters and granddaughters. When they checked into both hotels, they were given one double bed in each bedroom. They asked for twin beds and were told they had not paid for twin beds. When they returned, this was their only disappointment about the trip. I complained to Jetline who told me that I had not asked for twin beds so it was my problem. As much time as I spent with their agent planning this trip, he never asked me about beds or told me that I needed to ask for twin beds for a trip of four women. Jetline said that I should have asked. So my advice is, don’t book with Jetline since you don’t know everything that you need to ask to get what you need and the agent won’t warn you.”
“So, I read these reviews after I purchased, and do wish we had read these earlier. However, the price seemed so inexpensive, I was lured away by the sales person.
So how did our trip to Portugal work out? Well, fine actually.
I will say the company is fairly disorganized and leaving an itinerary to be sent only 14 days prior to departure is pretty unacceptable, since we needed to do extra planning for all we wanted to do, and that requires advanced bookings. Since we are well seasoned travelers, we sleuthed our itinerary from the breadcrumb clues in the first email confirmation and later called the airlines and hotels to verify and assured our contact number was on everything, so we’d be notified timely if there were changes. This was the best thing we did, as we never got change notification timely from Jetline: however the airlines kept us up to date since we gave them our contact info.
The flights were the cheap ones with no assigned seats, so we booked our own seats directly with the airlines early, just as soon as we found out there were no seats reserved for us.
The hotels were fine and very clean with really good breakfasts, but the rooms were pretty tiny. They were also not city center, but had good metro stops very close by. I usually book city center when I plan my own trips, as it makes it easier to access things, and easier to use the hotel during the day.
So the trip was fabulous, due to what we built on top of what jetline did for us.
Would I use them again?…well, probably not. Too many loose ends and the last minute itinerary proposition (had I waited for that) would have made it impossible for me to plan. We only got our actual itinerary 2 days before departure after I called them…but by then I already had everything figured out and the extra bookings made on my own.
So…I will return to my usual habit of planning and booking myself. That way I am in control, and the price is about the same. I really didn’t save money using Jetline in the end.”
