Joe Browns Reviews

Name: Joe Browns
Address: Joe Browns Ltd Kandy Works Brown Lane East Holbeck, Leeds
Rating: 4.25

4.3 Rating 81 Reviews

78 %

of reviewers recommend Joe Browns

Company Reviews

Questions

Metrics

4.3

Based on 81 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Phone:

0113 270 6655

Location:

Joe Browns Ltd Kandy Works Brown Lane East Holbeck
Leeds
LS11 0BT

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Joe Browns 1 star review on 27th December 2023

F Hensby

Joe Browns 5 star review on 12th August 2022

Sandra Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joe Browns mens bootcut jeans, these are fine if you are looking 70s flares and dont want to see your boots. Dont miss leg day at the gym if you want to get even close to filling these.”

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Posted 8 months ago

“Ordered bedding from Sale picture which looks to be red on arrival it's more Purple/Puce so useless for my purpose Only £6 so too much hassle to return item will use it to cover dogs bed”

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Posted 11 months ago

“I have just purchased Joe browns western bootcut jeans. I normally buy 3 pairs evey year. This time I was very disappointed they are not the same very loose about the crutch material not as it used to be. Regular are very long and short extramly short. Will be sending 2 pairs back I will keep 1 pair as I am desperate for new jeans”

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Posted 1 year ago

“I love your coats in particular.but why are some stopped at size 18..Theres 1 coat I particular I would love to buy.Its a mustard 1 with white flowers on it..So frustrating..And no your clothes are not true to Size”

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Posted 1 year ago

“Love love love what I ordered exactly as described can’t wait for my next order to arrive will definitely order again”

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Posted 2 years ago

“I tried to order a coat on line never ever again worst site I have tried to order from, kept coming up with an address that I have never lived at then when I finally got through my order ( one coat) it tried to charge me for three coats😡, I gave up . I have bought a lot of Joe brown's clothing and very satisfied with them but this was a nightmare, I'll stick to the old way with Joe brown's A SHOP .”

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Posted 2 years ago

“To give credit where it is due we nominate Joe Brown for the wonderful catalogue sent , order placed and received safely. Not only that: They employ sensible and kind staff and hugh thanks are due particularly to Ann Marie and Libby for their help.”

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Posted 2 years ago

“Ordered two coats from Joe Brown mix it up size 18 patchwork coat multi and size 18 into the wood Mac green multi which was absolutely beautiful I’m normally a size 18 these came back not a size 16 please Joe Brown right!!!!!”

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Posted 2 years ago

“Joe Browns are beautiful comfortable and true to size. I wouldn't shop elsewhere for good and pretty clothes.”

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Posted 2 years ago

“We ordered some goods on Wednesday the 30 of June and delivery was made the day after fantastic service as allways top class clothes along with everything else never been disappointed thanks for your extremely good customer care Keith and Janet Griffiths”

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Posted 2 years ago

“Customer service is nonexistent. Ordered a coat in late January. No tracking/ shipping info has been provided in three weeks. No information about when it might be delivered or progress of shipment. I am promised that I will be contacted about my order but all I get are automated responses. I feel like I’ve been scammed. I would give zero stars if I could. I will be opening a dispute at PayPal to get a refund. I see others have had this same problem.”

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Posted 2 years ago

“Bought the embroidered festive coat in the sale. I fell in love with it when I saw it. Delivery was fast and the coat fitted perfectly I ordered a size 10. However 2 of the buttons fell off outside on my first time wearing it. I did not recover them so will be replacing all of the buttons if I can't find the same ones. Such a shame, but such a beautiful coat and pleased with the service.”

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Posted 2 years ago

“Absolutely disgusting customer service. Ordered goods in October, still not received some items. Cannot get through on phones, sent 3 messages asking for refund and not one reply. Would definitely never use again and not recommend!!! Basically, take your money with no intention of refunding it when items do not turn up. I will be reporting to trading standards.”

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Posted 3 years ago

“Needed something smart but comfy as was going to London for afternoon tea!! (Birthday pressie) Just want to say how fabulous this dress is, had lots of complements and even stopped to ask where I got it from! ❤️👍”

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Posted 3 years ago

“Never again! I have not received the ordered goods, and the shop does not want to return the money paid to me. I sent e-mails with requests for clarification of the matter, but unfortunately they only reassure me that they would check everything. I've been waiting a long time, but nothing comes of it. One big failure.”

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Posted 3 years ago

“I have been buying Joe Brown clothing for years. I love the quirky designs, quality and fit. My tunics have been washed and worn more times than I care to count, but my passion is collecting their lovely jackets. I recently had an issue (not major) with a pair of beautiful jeans I had bought. I sent an email asking for advice, not requesting a refund, but with in 48 hours a replacement pair of jeans were delivered! Well done Joe Browns. Customer service second to none. This is why I keep returning and recommending. Carole Holmes”

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Posted 3 years ago

“From speaking on phone with assistant BRO11 to order code WC 723A10 to receiving my parcel was a pure joy. Thank you for your service”

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Posted 3 years ago

“I would like to say that I am very impressed with the service from Joe brown . I returned a couple of items as they did not suit my requirements, I read reviews that said returns took too long . All I would say is be patient returns do take 14 days to process. Also the response from customer care regarding my Email query was dealt with and resolved swiftly . I know I can now shop with confidence at Joe brown on line great service and stylish good quality fashion.”

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Posted 3 years ago

“im writting this review with a hugeeee delay . we were in the middle of never ending covid when the stores finally opened for a few weeks.one day after work grumpy and to be honest looking like a homeless person i decided to stop at Toronto premium outlets in Milton to buy shoes. Didnt know exactly what kind of shoes i wanted i walkes into Browns shoes wondeed around for a bit when one of the sales assistants came up to me asking if i need assistance and help with deciding what kind of shoes i want. he listened to me carefully and showed me my options. he was serving practically half of the customers in the store. I was surprised with his patience and knowledge about shoes.. His name is Sameer Yousofi. i walked out with 2 pairs of shoes that i do not regret buying. love them and they meet all my expectations. Good job Sameer Yousofi. keep up the good work!!! will see you soon”

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Posted 3 years ago

“Very good quality items - so pleased with my purchases. Ankle Boots so lovely can't wait to wear them. Everything I receive from Joe Brown has been exceptional. WT”

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Posted 3 years ago

Joe Browns is rated 4.3 based on 81 reviews