John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.22

1.2 Rating 227 Reviews

4 %

of reviewers recommend John Pye Auctions

Company Reviews

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Metrics

1.2

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is customer service answer they… this is customer service answer they sold me for £50 broken staff without any description its broken Good morning Thank you for contacting John Pye Auctions and I do hope that you are well. I am afraid as this particular sale offered viewing, the invoice purchased is not eligible to be returned, replaced, or refunded on this occasion. All information regarding the terms and conditions of sales that offer public viewing, can be located in the terms and conditions in which each customer agrees to when creating their account and for each individual bid placed thereafter. Please do note that when placing a bid within viewing sales, that you do agree to have viewed the lot in person to ensure you are satisfied with its condition and contents prior to placing your bid. We do appreciate that not all customer’s may be able to attend viewing, however, this agreement is part of your sale contract which binds you to the seller of the items in questions. Therefore, I am afraid John Pye Auctions cannot intervene or offer resolutions in the event that your purchase may be incomplete, faulty, damaged, hazardous, second hand or not of satisfactory quality. We are also unable to provide contact details or information of the sellers, as this would be a breach of data protection laws. Again, we do apologise profusely for any disappointment caused by this circumstance. However, I am afraid John Pye Auctions cannot be held liable in these circumstances to offer a resolution. We kindly recommend that you ensure to have analysed the below terms and conditions in detail, prior to placing any further bids: This should then ensure that you are aware of your responsibilities as a buyer, any risks involved and that you are knowledgeable regarding your rights within the sales that offer public viewing. Thank you in advance for your kind understanding. for 25% commision the need to check and inform people about condition rubbish company kind regards Edinburgh customer service”

Helpful Report

Posted 4 weeks ago

“Don’t purchase anything electrical as these items are normally faulty. Dishwasher purchased for £70 thought it was a steal had a fault for the part fitted then found had an electrical fault as well which to fix was going to cost me more than buying a new one. Then purchased an electric smoker which had a faulty co troller wouldn’t change or allow me to return. It was in a sealed box so I assumed it was brand new it wasn’t. Don’t fall for it avoid like the plague.”

Helpful Report

Posted 1 month ago

“I am surprised that people are still bidding in auctions at John Pye, which, I learnt, picks up products from recycling centres and from companies whose products or devices cannot be repaired, with both parties sharing the “loot.” What baffles me is that there is no regulatory body overseeing their activities, despite the way they systematically get money from people and go scot-free. I stopped bidding with them after many of their former staff warned and advised me several times. People, be wise!”

Helpful Report

Posted 1 month ago

“Avoid,scamers”

Helpful Report

Posted 2 months ago

“It seems there's a common theme - John Pye are not truthful with there descriptions and chose which items they disclose the truth about. I've just paid £200 for a Ninja BBQ that is only fit for the bin - they didn't disclose that it was a burnt out non working filthy battered fire hazard! Disgusted - they seem to think they're untouchable and above the law with their T&C's I would not recommend and I think they're shocking as a company.”

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Posted 4 months ago

“Long time customer and, yes, some items have arrived with minor cosmetic damage but made a big purchase and it turned up beyond repair and not usable. Save your money and shop elsewhere. Never again.”

Helpful Report

Posted 5 months ago

“just bought another broken coffee machine, JOHN take it back for free and shove it up your ass.”

Helpful Report

Posted 7 months ago

“bought Ninja 3 in 1 three items missing on broken paid £102 only can use 1 item. waist of time avoid at all cost.”

Helpful Report

Posted 7 months ago

“Bought a wash mashine on Nottingham John Pie Auction No mention the item was used and not working Head office said customer is responsible to test the item before bid How do you test a wash machine? Pure scam”

Helpful Report

Posted 8 months ago

“Bought a cooker sold as a duel fuel when recieved it it was a gas cooker and filthy and fob you of with term and conditions absolutely appalling”

Helpful Report

Posted 9 months ago

“Nov 18, 09:14 Today 26/11/2024 Dear Sirs I received a package from you probably by mistake because instead of winnings and paid: Invoice ID:#299842216 Lot # 211 QUANTITY OF HEALTH & BEAUTY ITEMS TO INCLUDE HOMME EAU DE TOILETTE SPRAY 75 ML ( four expensive men's perfumes ) and I want the winnings, I am not interested in any compensation, only what I won and paid for. And here is what you sent me yesterday - I did not win this and I do not want it. I received an unwon Shark Corded Vacuum Cleaner - Pet Model - I do not have pets Bo'ness packaging staff JohnPye branch - effectively takes sought perfumes on the market and exchanges them for unnecessary, unordered, unwon items. The transaction called an auction becomes a fraud. Despite many appeals and correspondence, no positive response and compensation for damage by JohnPye administration Attached are photos of the package received yesterday -”

Helpful Report

Posted 9 months ago

“I went to view a shed, was told I couldn't look in the box because it was factory packaging, bought it and half of it is missing, rang up and told to fill an online form, never heard back, appalling.”

Helpful Report

Posted 9 months ago

“Scammed me on a faulty phone no description of the phone being faulty and on top of that it says on their website you can return within 14 days if you have been online and you cannot view and the ad had said no viewing in person now they are trying to be funny with refunding me I'm not letting this go they are scammers they are thiefs the pictures of advertise the phone it looks like a reflection it doesn't look like it's damaged”

Helpful Report

Posted 10 months ago

“If I could give zero stars I would. Absolute joke of a company. Scammers should be taken to trading standards!! Avoid at all costs!!!!”

Helpful Report

Posted 10 months ago

“I won a couple quite cheap lots, one for the wall clock and the second one for some ceiling light , on delivery I've received a pile of rubbish with not a single item actually elligible for use, paid £86 for this scrap. Seems like they are removing good items from the item boxes if the lots sells for less than expected. Will contact my credit card company for refund if this wont get sorted out”

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Posted 1 year ago

“First time buying from here spent £28 on a kettle with no lid & a coffee machine that looks like it's been used for 5 years & nothing in the description at all definitely wouldn't use again 😡😡😡😡😡😡😡😡😡😡😡😡😡”

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Posted 1 year ago

“Dont trade this place when they started years ago u will get good bargains but now 90%stuff waste and they charge 25% buyers premium plus 20 tax plus vat for that buy that time u will be paying almost new product online price for second hand item now if u dont collect on time storage charge plus 60 pounds daylight robbery”

Helpful Report

Posted 1 year ago

“Misleading info. Never put damaged or show where it is . Collection from Chesterfield is so poor, they don't speak to you unless they really have too. Smashed up sofa with no sign of major damage to both arms . Yet the wonderful auctions of Carpenter and Cartwright tell you of faults and are a million miles better than pyes”

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Posted 1 year ago

“Scammers. They showed a picture with a Milwakee M12 FMT tool, and I won it with £66, and after taxes I paid £110. When it arrived, I opened the box and found just rubbish. I tried to get a refund, and they told me that they don't give any refunds. SCAMMERS!!!!”

Helpful Report

Posted 1 year ago

“Crooks - I bought a box of 152 usb-c charger cables and none of them work. They must be aware of this when selling them, so they have listed these knowing that the person who buys them will be paying for nothing. Cannot have a refund because they had a viewing day for this item and apparently I should have known that all 152 charger cables were faulty just by looking at them. They look brand new. How could anyone know. It is a scam and if anyone else did this they would be investigated by trading standards. I could understand if 50% of them worked but every single one does not work. Never buy from these crooks”

Helpful Report

Posted 1 year ago

John Pye Auctions is rated 1.2 based on 227 reviews