John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.21

1.2 Rating 231 Reviews

4 %

of reviewers recommend John Pye Auctions

Company Reviews

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Metrics

1.2

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company says customer service is their top priority, whilst scamming their customers, selling faulty, filthy and potentially disease ridden items. They provide an extremely vague description of items, but also list the RRP to lead you to believe the items have some value, for them to be delivered faulty, filthy, filled with old food debris and leaving a stench within the house once opened. Once contacting the company, they told me the photos they use are from Stock, even thought the boxes in the photos are the EXACT boxes I received. They also copy and paste a part of them terms and conditions which basically says they are exempt from any consumer laws, because they offer a 2 hour window on a Friday afternoon to view their lot. They have no care for their customers, they hold no accountability or empathy, and I cannot advise seriously enough to avoid this company. One box, which was clearly for an air fryer, within the lot I purchased actually contained an iron, which was not noted in the lot description. The Ninja Air fryer that they detailed in capitals, with an RRP of £270 did not turn on. The drawers were vile. It stank as soon as I opened the box. The entire thing was covered in rust, mold and food debris. They hold no accountability for any food related bacteria that entered my home when they delivered the item. I'm not joking when I say this could have caused someone to become seriously sick from the amount of mold and old food the air fryer was covered in.”

Helpful Report

Posted 1 month ago

“My experience with this company has been extremely disappointing. I was dealing with a representative named Persephone, and sadly, the level of service I received was unacceptable from start to finish. We purchase a garden furniture set, which was supposed to include a sofa, two armchairs, and a table — but one of the armchairs was missing upon delivery. Despite clear evidence that all items were dispatched from the auction house, the company failed to locate the missing piece and showed absolutely no compassion for the situation. What made it worse was the complete lack of empathy or responsibility. The process was incredibly stressful for both me and my wife, yet the company treated it as a minor issue and only offered £50 in compensation for the missing armchair — a gesture that felt dismissive and insulting given the circumstances. They were more concerned about the numbers than about customer satisfaction, and it’s shocking that they were willing to lose us — and potentially future customers — over such a small amount. I requested to escalate this to senior management, but that too was not made easy. I will not be using their services again and strongly advise others to think twice. This review reflects the reality of our experience, in hopes of warning others”

Helpful Report

Posted 2 months ago

“I bought a Ninja Blast through John Pye Auctions and it arrived completely dead. It flashes once and never powers on, even after charging for days. The listing didn’t clearly say it might be spares or repairs or untested, only that it was an auction item. For £72, I expected at least a working or usable unit. Customer support refused to help and said all sales are final. It’s very disappointing and I’ll never buy from them again. If you’re thinking of bidding, be aware that items can be faulty or incomplete, even if they look new in the photos.”

Helpful Report

Posted 2 months ago

“⭐☆☆☆☆ Bought Pokémon tins from John Pye Auctions. The listing photos clearly showed factory-sealed product, but what arrived had been resleeved — every pack inside was either opened or missing cards. When I complained, John Pye refused a refund, saying I should have inspected in person. But their own photos gave the impression of genuine sealed goods, which is misleading. Be very careful buying collectibles here. The photos may not reflect what you actually receive, and they will not support you if items turn out to be tampered with.”

John Pye Auctions 1 star review on 27th September 2025

Helpful Report

Posted 2 months ago

“this is customer service answer they… this is customer service answer they sold me for £50 broken staff without any description its broken Good morning Thank you for contacting John Pye Auctions and I do hope that you are well. I am afraid as this particular sale offered viewing, the invoice purchased is not eligible to be returned, replaced, or refunded on this occasion. All information regarding the terms and conditions of sales that offer public viewing, can be located in the terms and conditions in which each customer agrees to when creating their account and for each individual bid placed thereafter. Please do note that when placing a bid within viewing sales, that you do agree to have viewed the lot in person to ensure you are satisfied with its condition and contents prior to placing your bid. We do appreciate that not all customer’s may be able to attend viewing, however, this agreement is part of your sale contract which binds you to the seller of the items in questions. Therefore, I am afraid John Pye Auctions cannot intervene or offer resolutions in the event that your purchase may be incomplete, faulty, damaged, hazardous, second hand or not of satisfactory quality. We are also unable to provide contact details or information of the sellers, as this would be a breach of data protection laws. Again, we do apologise profusely for any disappointment caused by this circumstance. However, I am afraid John Pye Auctions cannot be held liable in these circumstances to offer a resolution. We kindly recommend that you ensure to have analysed the below terms and conditions in detail, prior to placing any further bids: This should then ensure that you are aware of your responsibilities as a buyer, any risks involved and that you are knowledgeable regarding your rights within the sales that offer public viewing. Thank you in advance for your kind understanding. for 25% commision the need to check and inform people about condition rubbish company kind regards Edinburgh customer service”

Helpful Report

Posted 4 months ago

“Don’t purchase anything electrical as these items are normally faulty. Dishwasher purchased for £70 thought it was a steal had a fault for the part fitted then found had an electrical fault as well which to fix was going to cost me more than buying a new one. Then purchased an electric smoker which had a faulty co troller wouldn’t change or allow me to return. It was in a sealed box so I assumed it was brand new it wasn’t. Don’t fall for it avoid like the plague.”

Helpful Report

Posted 4 months ago

“I am surprised that people are still bidding in auctions at John Pye, which, I learnt, picks up products from recycling centres and from companies whose products or devices cannot be repaired, with both parties sharing the “loot.” What baffles me is that there is no regulatory body overseeing their activities, despite the way they systematically get money from people and go scot-free. I stopped bidding with them after many of their former staff warned and advised me several times. People, be wise!”

Helpful Report

Posted 4 months ago

“Avoid,scamers”

Helpful Report

Posted 5 months ago

“It seems there's a common theme - John Pye are not truthful with there descriptions and chose which items they disclose the truth about. I've just paid £200 for a Ninja BBQ that is only fit for the bin - they didn't disclose that it was a burnt out non working filthy battered fire hazard! Disgusted - they seem to think they're untouchable and above the law with their T&C's I would not recommend and I think they're shocking as a company.”

Helpful Report

Posted 7 months ago

“Long time customer and, yes, some items have arrived with minor cosmetic damage but made a big purchase and it turned up beyond repair and not usable. Save your money and shop elsewhere. Never again.”

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Posted 8 months ago

“just bought another broken coffee machine, JOHN take it back for free and shove it up your ass.”

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Posted 10 months ago

“bought Ninja 3 in 1 three items missing on broken paid £102 only can use 1 item. waist of time avoid at all cost.”

Helpful Report

Posted 10 months ago

“Bought a wash mashine on Nottingham John Pie Auction No mention the item was used and not working Head office said customer is responsible to test the item before bid How do you test a wash machine? Pure scam”

Helpful Report

Posted 11 months ago

“Bought a cooker sold as a duel fuel when recieved it it was a gas cooker and filthy and fob you of with term and conditions absolutely appalling”

Helpful Report

Posted 1 year ago

“Nov 18, 09:14 Today 26/11/2024 Dear Sirs I received a package from you probably by mistake because instead of winnings and paid: Invoice ID:#299842216 Lot # 211 QUANTITY OF HEALTH & BEAUTY ITEMS TO INCLUDE HOMME EAU DE TOILETTE SPRAY 75 ML ( four expensive men's perfumes ) and I want the winnings, I am not interested in any compensation, only what I won and paid for. And here is what you sent me yesterday - I did not win this and I do not want it. I received an unwon Shark Corded Vacuum Cleaner - Pet Model - I do not have pets Bo'ness packaging staff JohnPye branch - effectively takes sought perfumes on the market and exchanges them for unnecessary, unordered, unwon items. The transaction called an auction becomes a fraud. Despite many appeals and correspondence, no positive response and compensation for damage by JohnPye administration Attached are photos of the package received yesterday -”

Helpful Report

Posted 1 year ago

“I went to view a shed, was told I couldn't look in the box because it was factory packaging, bought it and half of it is missing, rang up and told to fill an online form, never heard back, appalling.”

Helpful Report

Posted 1 year ago

“Scammed me on a faulty phone no description of the phone being faulty and on top of that it says on their website you can return within 14 days if you have been online and you cannot view and the ad had said no viewing in person now they are trying to be funny with refunding me I'm not letting this go they are scammers they are thiefs the pictures of advertise the phone it looks like a reflection it doesn't look like it's damaged”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. Absolute joke of a company. Scammers should be taken to trading standards!! Avoid at all costs!!!!”

Helpful Report

Posted 1 year ago

“I won a couple quite cheap lots, one for the wall clock and the second one for some ceiling light , on delivery I've received a pile of rubbish with not a single item actually elligible for use, paid £86 for this scrap. Seems like they are removing good items from the item boxes if the lots sells for less than expected. Will contact my credit card company for refund if this wont get sorted out”

Helpful Report

Posted 1 year ago

“First time buying from here spent £28 on a kettle with no lid & a coffee machine that looks like it's been used for 5 years & nothing in the description at all definitely wouldn't use again 😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 1 year ago

John Pye Auctions is rated 1.2 based on 231 reviews