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John Pye Auctions Reviews

1.2 Rating 197 Reviews
5 %
of reviewers recommend John Pye Auctions
Company Reviews Questions Metrics
1.2
Based on 197 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 30%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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John Pye Auctions 1 star review on 30th January 2024
Anonymous
John Pye Auctions 1 star review on 30th January 2024
Anonymous
John Pye Auctions 1 star review on 9th January 2023
Vygandas Bendaravicius
John Pye Auctions 1 star review on 9th January 2023
Vygandas Bendaravicius
John Pye Auctions 1 star review on 9th January 2023
Vygandas Bendaravicius
John Pye Auctions 1 star review on 20th November 2022
L ROGERS
John Pye Auctions 1 star review on 19th October 2022
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“I Took John Pye Ltd To Court I Took John Pye Ltd To Court And they settled so they did not have to appear at court At JP auctions last wk I saw on line an Arlo 5 camera security system, the photo showed the box as sealed, the box stated 5 camera system. As I was unable to attend the viewing, and knowing how this company operates and most items are broken, or wrongly described, or photographed in a way damage is hidden wherever possible, I called and spoke to a guy in the sales office. I gave him the lot number and he looked it up, he saw the same photo as me. I asked him about the item /box being a 5 camera system, and if I bid on it would I be bidding on a 5 camera system, he said yes. So I bid £240, won the bid, attended JP site, paid and went to sale room. Was handed the item, I opened it in the sale room, surprise surprise only 1 camera in the box. Cutting a long story short, I asked to speak to a manager, explained the telephone convo I’d had with guy in the office and what I had been told. The female manager was the most arrogant dismissive and condescending person I have ever dealt with. She accepted I had spoken to the guy in the office but said he denied saying what he had said to me. She simply dismissed my complaint with a smirk on her face and point blank refused to refund my money. There and then I told her I would take JP Ltd to court, she smiled again and informed me I couldn’t do that as they were a auction company, then smiled and said ‘ good by, have a lovely day. I left with the item and within 2 hours I had submitted a claim against JP Ltd online for refund of my £240 plus costs. As soon as I pressed the proceed button on the claims site I received an email from the court stating my claim had been accepted and JP Ltd would receive an instant notification the claim against them had been filed in court. A few days later on the Monday I received a call from JP Ltd, a manager said they would like to offer me a full re fund. I asked was this sudden change of heart and attitude due to me suing them in court, she replied ‘ yes it is’ So the moral of this story is, if you get ripped off by JP Ltd and you have a Just case and they refuse to put the matter right, take them to the small claims court. This is the only way to stop this company from ripping people off and conducting their business in an appalling manner, miss selling and wrongly describing items. Take them to court, they will settle before it gets to court because they know they are in the wrong. I’m hoping my story will get put about so it gives people the mind set to fight this company and hopefully will force JP Ltd to operate in a honest way”
Helpful Report
Posted 4 years ago
Jay Davies
Verified Reviewer
“Scammed me. Sent me £6k worth of broken and faulty items. These weren't described as broken or faulty in the auction lots. These guys will be reported to Watchdog. Believe you me, if you are reading this, John Pye - I will do everything in my power to spread the word about this. And I'm involved in Digital Marketing as a career so I know how to hit where it hurts. Also, guys who have been scammed, stand up for your rights. GET LEGAL ADVICE!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“You are bidding up items yourselves.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Just don't. if your really lucky they will "mislay" your stuff, so at least its a little bit less to carry to the dump. If you really hate your children, buy them their Christmas presents here. most will be broken, or missing bits, just think of the look of disappointment on their little faces at Christmas. Be careful with electrical items. how they haven't killed anybody yet amazes me. How can they get away with selling dangerous electrics ? where are trading standards when you need them ?”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“They are looters. Never deal with them. They take money for rubbish vehicles. Never tell you faults. Never tell about i correct mileages. Theh are looting people in broad daylight. They block the account and confiscate the deposit if u argue. Piece of garbage this company is.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“This company need prosecuting, they are getting away with daylight robbery. Selling smashed and items with parts missing 99% of the items were literally rubbish, even included sweepings up, empty crisp packets and broken glass. Basically customers are paying good money to dispose of their rubbish. Contacted trading standards about this theft.”
Helpful Report
Posted 2 years ago
Anon
Verified Reviewer
“People are leaving bad reviews for bad items which is retarded. You can view, plug in and test the items before bidding. If you just look at the website pictures you're taking the risk. Having said that, I am convinced this company are bumping up the bids themselves. The viewing days are not that busy, yet every item always gets bid on competitively. I've seen items that have 'sold' and then the exact same item appear a week later for auction again. They don't publish the winning bidders account name either.”
Helpful Report
Posted 2 years ago
Jacqueline Siwela
Verified Reviewer
“BEWARE OF JOHN PYE MARCHINGTON.... They have been seeling some Guess Coats and they put on their website that its a size Medium and then they sent me a wrong size a size small when I called them I was told its a uk medium but US small.. the coat was soo small i think it can only fit a size 6 because its really small and they say there is nothing we can do about that its a uk medium when its not I am a size 10 and I wear medium sizes....these people r thieves they put misleading information on their website and send you wrong things and sizes and you cant even get any help from them thieves thieves thieves”
Helpful Report
Posted 4 years ago
Jabe
Verified Reviewer
“Purchased a vehicle from their Marchington branch. they provide very small sized images so one cannot zoom in to look for damages etc. John Pye had stated minor dents only. we went to collect and noticed the cars windscreen was fully damaged. both headlights were damaged, bonnet and suspension damaged. we asked why this was not mentioned and only small pictures put on advert. The manager called LEE says they put what they want in their vehicle description and he was very rude and arrogant. I have been a loyal customer for a long time but the manager and the dishonesty has put me off and will never buy again from them. Would advise all potential buyers to be very careful in dealing with this branch and it's rude manager. picture of car attached. not showing or has in description the windscreen damage, headlight, suspension etc.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I Took John Pye To Court John Pye Auction commencing Monday 7th of October I viewed an item through their website, the item being an Arlo 5 camera security system, the box was sealed and the packaging stated it was a 5 camera system. As I was not able to get to the auction I phoned the office at JP and asked some questions re the item, IE was it a 5 camera system in the box, I was told yes. cutting a long story short I bid and won at £240, went to pay and collect on the 10th October. while in the sale room I opened the box, surprise surprise there was only 1 camera in the box. I asked to speak to a manager, a middle aged Lady, HER FIRST INITIAL IS J, came over, I explained the situation, after convo back and forth she said that the person I spoke to never said anything of the sort, I again assured her I did have that convo and if he had have given me any cause for CONCERN AS TO WHAT I WAS BIDDING ON I would not have bid. HeR attitude was arrogant, dismissive and condescending, she blankey refused to consider any resolution. I told her that I would take John Pye to the smalls claim court, smirked, saying 'You cant take us to court, we are an auction business, Have a lovely day sir, goodbye. I left the site, went straight home and completed the process on line and submitted a court claim for £240 plus expenses the very same day. The courts notified JP instantly of the claim via email as soon as I pressed the proceed button claim no 099MC005. On the Monday I received a phone call from a manager at John Pye who was very apologetic (YEAH NOW IM TAKING YOUR ASSES TO COURT) and informed me they wanted to give me a complete refund including my expenses, I asked her was this change of heart and attitude due to the fact they had received the summons from the court, she said it was. I received the next day. They have managed to stop me writing a review on their official site, as they know that this information is going to open them up to more claims against them. John Pye treats its customers with contempt and arrogance and do not conduct themselves in a honest way. They do not operate in an open and honest manner, they do not have an open box policy, the stop you from opening boxes to check what you think you are bidding on is actually in the box. Expect to buy faulty, damaged or missing goods, open boxes no matter what and check whats inside. plug in electrical items and check they work. The moral of this story is, if you ripped off by John Pye, TAKE THEM TO COURT itS a simple and easy process and takes 5 minutes on the internet, it cost £25 and if your claim is just and correct they'll settle out of court. DONT LET THIS COMPANY CONTINUE TO OPERATE IN THIS WAY. if anyone can copy and paste this and put it on JP official review page that would be great, they have banned me”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I WAS A LONG TERM EX EMPLOYEE WHO REITRED FOR CLARIFICATION Don't ever put your maximum bid, they will themselves or 3rd party bid it up just over you max to increase sales. It's dishonest for example, there is 493 individual amazon tablets (auction taking place on items as I write this) the lots with lower bids haven't increased but if I bid on one ( I had 25 originally I was winning on) then the new bid would magically be a higher bid every day or so many hours. They ALWAYS do it and have been reported by several people I can see. It may not be illegal I do not know but it is dishonest so stay far away from them. This is done to try and drive profit margins as they have no reserve proce in them. As you will see a few days later the same products will be back up on a different auction room or generally a different one. Also check you electronics as they are crooks when it comes to taking pictures in certain lighting and angles to hide imperfections that are not om the details/listing.”
Helpful Report
Posted 4 months ago
Maria
Verified Reviewer
“Please be very wary before bidding for expensive items on the site. I bid for an expensive watch that was boxed and had cellophane on the strap and appeared new. I obviously and naturally assumed it worked. I live in South Wales this auction was in Derby and was a postal delivery only. When the watch arrived it did not work. I took it to a watch repairer for advice and was told it has an irreparable fault and is in fact totally useless!. I contacted John Pye who said I have recourse as I should have viewed it in Derby (hundreds of miles from where I live). Even if I had viewed it there was cellophane on the strap so I couldn't have seen whether it worked or not anyway!. I have totally wasted my money on a misrepresented item that is not fit for purpose and is in fact total rubbish. In these particularly hard financial times it is disgusting that John Pye will not reimburse me for an item that was meant to be a present for my 86 year old Dad. Appalling!”
Helpful Report
Posted 1 year ago
Wanli
Verified Reviewer
“I DONT EVEN WANT TO GIVE THEM A 1 STAR. They advertised a double mattress with double mattress sizing and gave me a king size and won’t fix the problem.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Paid £85 for an item which didn’t work. I wasn’t able to view the item due to Covid-19. When I tried to talk to someone they where not interested. Sent them an email. No reply. Even though under warranty the manufacture will not take the item for repair purchased from an auction. Plus so many additional costs. I also I think they inflate the prices to get near retail price. I’ve bid for stuff. That by the time I’ve paid and had it shipped I could of bought it with a guarantee cheaper from a retailer”
Helpful Report
Posted 3 years ago
Selling Fake Airpods
Verified Reviewer
“Sold me fake Apple airpods pro I payed around £153 for them. When I got them home they had no serial number in the case. Apple confirmed they are fake. But John Pye sold them as Apple it’s just wrong. If they would on been official and not worked they would of been my fault. But it is illegal to sell them as Apple airpods when they are not.Will be going in small claims court online later. John Pye on the left Apples one on the right”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Absolute scammers. Avoid like the plague. Try customer services for a laugh. That's all they'll do to you. . Bought a washing machine all wrapped up in original foam wrapping . Took it all off and it was smashed to bits .!! How did that foam manage to stay undamaged I wonder ? 🤔.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I’ve been using them for around 5 years. Yes they do sell stuff that is broken, incomplete and just doesn’t work. I’ve had my fingers burnt a few times taking a gamble on an item that went straight in the bin. However, mostly I’ve bought items for personal use and re-sale at rock bottom prices which were great. I suppose you have to go through the process and experience until you instinctively know what’s going to be good and what to avoid like the plague. My only real concern is they use an auction sniper of some kind so if an item hasn’t reached some kind of hidden reserve they will bid it up in the last seconds so you don’t get it ultra cheap. Why not just be transparent and out a visible reserve on the things. Latest bulk item is Amazon fire tablets, which they are constantly bidding up last minute. That’s not an entirely fair and transparent auction, but otherwise, now my eyes are fully open, it’s a good service”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Mis sold and Misled: Dreadful, items not as described or as photographed. Refused to refund returned goods, feel totally mis sold. They could have taken photographs to show damaged and have stated good are damaged. I feel totally robbed.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Waste of time and money and terrible customer service”
Helpful Report
Posted 5 months ago
Andrew Fulton
Verified Reviewer
“I bought 2 smart watches. Neither worked at all. They just said too bad its an auction site we dont care if it works or not”
Helpful Report
Posted 5 months ago
John Pye Auctions is rated 1.2 based on 197 reviews
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