John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.22

1.2 Rating 227 Reviews

4 %

of reviewers recommend John Pye Auctions

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1.2

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

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“Will never deal with these muppets again! Stay away”

Helpful Report

Posted 2 years ago

“please stay away from this scammer please stay away from this scammer I have bought a coffee machine cost me over £200 it’s not working I have contact them they said viewing was offered so I said how I’m going test a coffee machine they said you can plug it in and see if the lights working? yes the lights are working but this not the light what I want from a coffee machine !”

Helpful Report

Posted 2 years ago

“Everything is wrong here, no clear note about the quality of the product, pic on website may not match to the actual product. Most of my items are either non working, broken from sonewhere or not in working conditions at all. Everything is happening here on a name of policy. Stay away from this site.”

Helpful Report

Posted 2 years ago

“The item I bought was damaged and didn't work. They wouldn't help in any way, as I could have potentially gone to view it in person. Nowhere on the page of the item did it say this. It also didn't say the item would be used or damaged. They just want your money and refuse to help at all.”

Helpful Report

Posted 2 years ago

“Fraudsters and cheats Fraudsters and cheats, AVOID. Clearly another money grabbing outfit not interested in customers or customer service. Despite terms stating items 'maybe damaged, seconds or returns', items are actually sent out totally incomplete. Effectively they sell half a product, with major parts missing, despite description stating otherwise. Lack of clarity, lack of honesty and generally an uneducated slippery outfit looking to rip of the public, all that's wrong with UK companies today. Date of experience: 30 May 2023”

Helpful Report

Posted 2 years ago

“Shocking again when will I learn to buy from these con artists. Always hide behind the t&c. Brought a box of steering wheel locks .I thought that a couple would of be working but nòooooo. They advertise a steering lock in the packaging so took a chance that had been opened and no key so worthless so was the other 14 they hid in a box all damaged . That's it I learn by my mistakes. Totally a company that used the public to get rid if there waste and charge for it .”

Helpful Report

Posted 2 years ago

“Viewed an item on the Marchington web site - usually they have several photo's of the items for sale. The furniture you can usually see if there is any damage. The item I was interested in was a small desk it was boxed so you could not see the item. There were 3 pictures of the desk. One was lifted from the La- Redoute web site the other two were of the box. As I live a two hour drive from Marchington I asked if they could tell me if there was any damage to the item. I was told I should have viewed the item not very good customer service especially for a blue badge holder. Several years ago you could telephone and they would have a quick look, but now the customer service is so bad they discriminate against the disabled. Date of experience: 28 March 2023”

Helpful Report

Posted 2 years ago

“The price of the products is always higher than normal. I can't figure out if there are people who still buy from them. For the same things on ebay you can buy them at a much lower price. Also if there is a problem you can return them to ebay and get a refund. In john pie they won't refund your money even it says they are not responsible if anything happens during delivery. First you buy things that you are not sure will work at a very high price after they add their fees and the shipping cost.”

Helpful Report

Posted 2 years ago

“Bought a couple of items. Didn't expect anything to work, but did expect everything to be there, like the full product. Surprise, like the rest of the reviews, this one is a negative. I emailed to say pls replace or refund, nah they just started their terms, so won't ever buy from them again. Do not buy without going to view first, otherwise just don't.”

Helpful Report

Posted 2 years ago

“I will say they proper scanmers and no honest at all in the discrption I bought shoes it was mention ( prada ) on the discrption but not .I tried to contact then but no way I never get reply ..bad experience ..avoided”

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Posted 2 years ago

“Unbelievable,”

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Posted 2 years ago

“well, so i bought pretty normal amount of lots to be able to give honest review, at the start things seemed nice, i left one review somewhere of one star because of their customer service and charges and delivery time, although was about to change to 3 starts as things are not that bad, i got couple cheap items not up to expectations but it was alright not loss anyway, until my most expensive item arrived TV stand, totally wrong item, i paid for a nice tv stand with fireplace in the middle which cost exactly same unit around 500 i paid 70 with fees + 80 delivery which is costly but well still cheap for what i bought, arrives today, just a simple TV console worth 99£ on the internet!!!! OMG im so so frustrated to not listen to other reviews and thinking eh maybe its okay, worse part i waited for one month for it to arrive!!! and its wrong it gonna take another month for them to get back if and if its gonna happen, and then another month or who knows how long to send me right unit”

John Pye Auctions 1 star review on 9th January 2023

Helpful Report

Posted 2 years ago

“Customer service non existant, looks like they check what you write and if its a complaint or something to be resolved they just leave it and dont answer, received only only received part of the lots bid the same day, DPD has nothing for me which means is still in their warehouse, i actually think when they see something sold cheaper than expected they just dont send it to you and say its gone or something happened and make it very hard to get the money back because there is no customer service, please people save your nerves and money for something else, believe its not worth it, but if your try be careful and make bids when you research well of the item you buy and bid half price of the cheapest option you found on internet so there are no regrets, although once i have resolved everything im not bidding here no more these couple £ of saving or extra income does not pay for the nerves you have to put and never know whats about to arrive and whats not.”

Helpful Report

Posted 2 years ago

“Appalling service. Didn't take my payment for delivery. I have an email from my bank saying it was down to the merchant. I chased up the delivery after a week a and was told I couldn't before two weeks. If I'd been able to do it before I'd have arranged to collect it. The item is still in Nottingham but they've told me it's being dumped tomorrow. To say I'm upset is an understatement. I have wept over this as I've lost almost £300. DON'T buy from this company. They don't care about their customers at all.”

John Pye Auctions 1 star review on 20th November 2022

Helpful Report

Posted 2 years ago

“f I could give zero stars, I would. DO NOT buy from this company. I bid on two separate items. One I wanted to collect and the other I wanted delivering. Upon paying, I was told I could not do this as they only send one invoice. It does not state this anywhere on their site. They cut me off several times when I attempted to speak to them and the staff are extremely rude.I ended up having both delivered for an extortionate amount and that service was a joke too. The items came scratched due to poor packaging. They are swindlers and highwaymen. You have been warned!”

Helpful Report

Posted 2 years ago

“they sell defective item and refuse to refund They hide behind T/C. It is impossible not to see the damage on the products, but they put the product in auctions. It is impossible to see the fault of the product from the photos with low image quality. Also, what they write as the real price of the product is often wrong information. Do not lose your hard earned money to them.”

Helpful Report

Posted 2 years ago

“I have bought several items - all have had something wrong - the most expensive mistake was a job lot of 4 curved pc monitors. When they arrived 3 were badly cracked. There was another lot advertising cracked screens which made me think these would be OK because they had not said these were cracked - I contacted them to say I thought they had sent the wrong lot. They sent photos of the screens showing the damage - saying If I had been to see them (they had public viewing for 2 hrs before the auction closed) I would have see the damage. So they knew that they were selling a pile of junk, but didn't mention it in their listing. Beware of that when you read any of their listings. My advice think twice about buying from John Pye.”

John Pye Auctions 1 star review on 19th October 2022

Helpful Report

Posted 2 years ago

“Bought items on 6/7th September , invoice received on the 7th sept to be paid by the 8th of September (less than 24hours) , package arrived the following week , on the 17th I had an electrican come and put in the ring wired doorbell pro with chime, so drilled holes in my bricks outside to put up , only for the doorbell not to give a WiFi signal to connect to my network , chime on the other hand did connect but was already connected to someone else account so couldn’t be used unless that person disconnected it On the 17th of SEPTEMBER I emailed about the faulty item and wasn’t until the 20th I was told you had to log on to their website to return said item, luckily it was a warranty auction as if not then no return would be possible, purchased on auction as a fully functioning item turns out was false advertising and took a further 2 weeks on back and forth emails to finally arrange a home collection for a return , however that return had to go to another site so they could send it back to the original site (I’m in Northern Ireland) Dpd don’t collect on weekends (yanno when most people are off and not at home) so was told a collection time with 5 minutes notice so had to cancel that one and arrange a day of for the following week to be collected but first of all I had to arrange for the electrican to come back disconnect everything he did and put my original doorbell back Collection FINALLY happened on the 12th of OCTOBER , made it to the galgorm site on the 14th which then forwarded it on to th so Leicester site and that arrived on the 17th of October On the 18th of October (today) I contacted the original person (rachelle Caulton) who informed me it only arrived today , which I sent dpd tracking info which it was yesterday but turns out she meant on her desk (not my problem) , who then informed me the price for electricians both visits will not be covered by them for their false advertising on their website along with the refund will not be processed for a further 2 days which will also take up to 3 further days to reach my account - which we know could be 3 “working days” that is the 25th of October - approx FOURTY EIGHT days after I made the purchase and have wasted my time trying to return and get my refund So I would advise anybody to be careful purchasing anything from this auction as they will not pay for any services you have had to cover for buying false advertised items that belong to other people”

Helpful Report

Posted 2 years ago

“Avoid! I would give 0 stars if I could, I understand purchasing items that have a mark or aren’t in perfect condition but they are literally putting items that should be in the skip into boxes and selling it. We wasted over £100 on a Barbie House for our daughter that is just pieces of broken plastic.”

Helpful Report

Posted 2 years ago

“THIS WAS FANTASTIC. I paid $3.50 for a 80" flatscreen tv. Turned up same day, and they threw in a free sofa. I will be doing all my future shopping on this amazing website.”

Helpful Report

Posted 2 years ago

John Pye Auctions is rated 1.2 based on 227 reviews