Name: John Pye Auctions
Rating: 1.24

“They sell products in a box which looks great from outer appearance. I was completely disgusted after brining a joblot for £13000 + their buyers premium. In my opinion I will completely avoid buying anything from this company.”

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Posted 2 years ago

“Bought a computer monitor from John Pye shown in its box. On arrival, all packing was intact & sealed in poly bags, just as if it were new. On removal from packing, the item was covered in a greasy, sticky substance, as was the stand. I had clearly bought a pig in a poke. I cleaned the screen & hooked it up to my computer , switched it on &.......nothing but an orange power light but no screen lighting. I tried both VGA & HDMI leads without success. I Googled to finf what the orange light was & found it showed an internal problem. I called JP & was told to expect a call from Customer Services. I then received an email to tell me there was nothing they could do. I was told that they have umpteen callsa day with the same complaint as mine. I's lost £55 & all JP CustomerServices could do was cry crocodile tears. I'm fuming as I pack the thing up to take it to the tip. I recommend that you do not use this company who clearly benefit, very nicely, from other people's misery. It's immoral. Geoff Young”

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Posted 2 years ago

“Ballymena branch won Regatta camp bed wasn't advertised as 'Damaged' took it home it was unusable. Emailed John Pye looking refund waste of time didn't want to know. If you like 'damaged' goods you'll love John Pye's! I wouldn't recommend John Pye auctions! I'll not be returning & I'll be closing my account. PLEASE DON'T REPLY JOHN PYE I DON'T WANT TO SEE YOUR EASY WAY OUT TERMS & CONDITIONS! Mark Pearson”

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Posted 2 years ago

“I really don't know how John pye get away with knowingly selling total rubbish I bought a cage of lighting items , when I collected it I found out they were B&Q returns not one item was any good, they were either broken, faulty or had missing parts, we ended up taking the lot to the tip, so basically we paid for the pleasure of the disposal of B&Qs rubbish, which they should have just binned !!”

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Posted 2 years ago

“Most items they know are faulty or missing parts yet they advertise what they are worth if whole and functional. They should be prosecuted”

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Posted 2 years ago

“I would not have given them a 1 Star, but it looks like you have to click on something. Purchased 2 toasters that are not fit to be called 'A Toaster'. One was a DeLonghi and has a dangerous electrical problem in one slot. The other is a Grundig but the case has been removed and put back upside down! Neither has it been joined up so its lop- sided. Both are 'used' and had bits of toasted bread/crumbs inside and grease spots on the top. When I complained to John Pye I was informed that they could have been viewed - well I live about 100 miles away! They do not offer a refund policy but as far as I am concerned they should not have been sold!!! Certainly NOT fit for purpose! I think they should add Caveat Emptor to everything they sell - buyers be aware! Please take heed. Reading all these horror stories below - how can this be legal what they are doing - surely not?”

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Posted 2 years ago

“A company that is willing to sell off complete junk that should be thrown away and put the responsibility to the customer as they should view and check the items themselves. I have purchased 3 times from the online auction and as I cannot go to view easily rely on description and photos. Items are clearly broken, not working or just plain rubbish but that's not their problem. Really disappointed that they seem not even to do a cursory check of items, because if they did not 2 of my 3 lots they would have just chucked the items in the bin.”

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Posted 2 years ago

“Like 80% of items that were listed as an ex-display unit or so will be nonworking ones. Also, some items have not been delivered for weeks and they refuse to refund or do anything to solve the issue. This is a legal scam somehow.”

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Posted 2 years ago

“Rip offs and they knowingly do it then offer you a pittance of a refund if any at all scum of the earth”

John Pye Auctions 1 star review on 19th October 2021

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Posted 2 years ago

“I won a dash cam in a recent auction. Parcel delivery only. When it arrived it had a permanent fault light on. They are dishonest as they advertise things as returns, second hand & display items. Which implies they might be slightly damaged when received. They then hide behind there T&C's. Which states you accept the condition when you place your bid. But you cannot see if a dash cam works until you plug it into a car which you are not allowed to do. You can only view the item. They will not refund me. Stay away from them as they should be investigated by the trading standards.”

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Posted 2 years ago

“Having read the reviews on this website I was quite nervous but went ahead and won a bid for a Samsung Tablet which is around £570 in Currys. I was aware of the VAT etc but still made a £250 saving. The item came packaged well with a fragile sticker and when I tested the tablet it was perfect no issues or damage other than the box being abit dirty. So very happy overall with my purchase. I wanted to do a review just to say that you must read the items description carefully and view if possible before bidding, I did not view this and tried my luck so very thankful it was as described. Thanks and good luck to anyone else who purchases from this company.”

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Posted 2 years ago

“To everyone who moans about pictures and descriptions : the company offers viewing before each auction to inspect the cars yourself. Obviously the pictures can not reflect a detailed condition of a vehicle, if you are about to spend a couple of grand don't be lazy and go see the cars yourself instead of blaming some pictures. Also the staff is always there and helpful , won't cost a penny to give them a call for detailed description in case you are unable to attend the viewing. So far im happy with my purchases, i can only recommend them!”

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Posted 2 years ago

“Trading standards really need to do something about John Pye. Firstly they advertise and photograph the lots as if they're brand new. There's absolutely nothing that's brand new. They advertise to the general public & this must be because when someone has been ripped off once, they won't go back. Before you bid on anything, think to yourself about reasons you've ever returned an item! They may look fine, but motors in pressure washers don't work, hard drives or consoles can be sealed but have usually been dropped. I've seen people bid on things making them close to retail price and that's simply stupid! You should treat everything as if it doesn't work and only ever buy things that you know you can fix or get fixed. As for the tvs, they're usually ex display and have usually been on 24/7 for 2 years! Which is far more hours than their usual lifetime would expect. It may last a month & you've gone from saving £50, to wasting £250. John pie also shil bid on their own lots if many accounts are watching. This is in fact illegal. I can't stress this enough, only bid at a price that something is worth if it's broken. You must assume items don't work. Especially if you haven't seen them in person.”

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Posted 2 years ago

“Bought a dash cam which they said was fully functionable when it arrived it would not work as parts were missing. There answer to that was it was not advertised with these parts. There Tech Dept in Marchington were not at all helpful same answer all the time not advertised with these parts. I have never written a bad review before about any company but this company are very very bad and deserve anything they receive.”

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Posted 2 years ago

“i bought a car weighing scale to resale. When i tried to sell the company traced it where it was last serviced. The owners had reported it STOLEN. It was delivered by DPD and the owners of stolen item were DPD. I informed JP and they collected item with DPD only to be told it was legit. I had to get evidence from the 2 companies that item was stolen and i had been reported to for attempting to sell stolen good. JP told me they were returning stolen goods and were not charging me as a good gesture. I had to send more info then things changed and next they were refunding me. No apology for what i went through. I wonder how many stolen items that goes through their auction floors. If they can sell stolen items for a company they have contract with to deliver their sold items. DPD should think twice.”

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Posted 2 years ago

“i bought a car weighing scale to resale. When i tried to sell the company traced it where it was last serviced. The owners had reported it STOLEN. It was delivered by DPD and the owners of stolen item were DPD. I informed JP and they collected item with DPD only to be told it was legit. I had to get evidence from the 2 companies that item was stolen and i had been reported to for attempting to sell stolen good. JP told me they were returning stolen goods and were not charging me as a good gesture. I had to send more info then things changed and next they were refunding me. No apology for what i went through. I wonder how many stolen items that goes through their auction floors. If they can sell stolen items for a company they have contract with to deliver their sold items. DPD should think twice.”

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Posted 2 years ago

“I wish I checked reviews before buying anything from this site. I paid about £100 to get a scooter. The scooter doesn’t work. My question is whether they sell these faulty items knowingly or not. There’s just no excuse.”

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Posted 2 years ago

“Bid and won!!! a hoover discovery cordless vacuum for 46 pound with add ons well pleased to be honest Promptly arrived a day earlier than stated Upon opening the box the vacuum was 2nd hand fair enough the site does state this however what it doesn’t state is that what you actually get is a hoover that doesn’t work there was no charger once I did get a charger found the battery wouldn’t charge to replace the battery costs 71 pound reading the reviews this is common for items not to work this is by no means a sob story just a lesson in life do not buy electrical goods from John pye”

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Posted 2 years ago

“We purchased a coffee maker SAGE BARISTA ( lot 644) 29/06/21 delivered within couple of days ( delayed dpd blaming John Pye and other way around) after finally receiving the item ( buzzing)we unboxed and followed the provided instructions to operate the machine ( filing with water and coffee beans) huge disappointment the coffee grinder NOT working ,which makes this expensive machine just a useless dust catcher. Now from your previous email you mention that customers are free to check the items and you provide so many sockets to see the machine working before purchasing but to be fair nobody in his right mind would travel to an auction site with coffee beans in their pockets.”

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Posted 2 years ago

“Bid for an item 5 minutes before the auction finished. £380. On their web site it stated £380 was the winning bid. I logged onto my account and told me I had lost. Contacted the customer services department via their own web site after the auction, that was 8 days ago and have not received a reply. This is the second time this has happened to me. They are not abiding with their own terms. This says to me that they are not a legit company.”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

John Pye Auctions Reviews