John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.22

1.2 Rating 227 Reviews

4 %

of reviewers recommend John Pye Auctions

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Metrics

1.2

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought freezer off them took it home pipe in back had broken house filled with toxic fumes asked for replacement didn't want money back just wanted replacement as im on low income seems like company don't care about customers just want your money”

Helpful Report

Posted 3 years ago

“Hi.I purchased from John Pye a small job lot.Every item marked John Lewis but was total rubbish. When unpacked all items were marked,not for resale,damaged,display only.Some items were actually broken but disguised when displayed. Every item was only fit for the rubbish tip. How can John Lewis use this auction site to sell items clearly marked by themselves not for resale but then allow them to be auctioned to the public knowing the items are total trash. Why not on the web site are there no indication that the items will have to be taken to a rubbish tip? Contacted both John Pye and John Lewis.Neither are interested in the public.Everything hidden behind.View or sold as seen. Why do John Pye hide the damage with the items and make no mention of it on their web site.Most of their sales are from the trusting public and most cannot attend viewing. I blame the companies that allow this to happen with their write offs. No more John Lewis no more John Pye. Contacted Citizens Advice Trading Standards. BEWARE!”

Helpful Report

Posted 3 years ago

“I bought printer in auction but came without power cable and their charges are like a hell , clothes are look so cheap quality not even real brands , left over stuff from eBay ( unbranded duplicate) Don’t trust this John pye”

John Pye Auctions 1 star review on 10th February 2022

Helpful Report

Posted 3 years ago

“Once again John pye staff was helpful .End November 21 I won few lots from Chesterfield one box went missing called Chesterfield it was a Chloe that I spoke to and who dealt with me said she look into it did take a couple of weeks and few phone calls but they was good kept me updated.They didn’t know where the box went One of the items that was in the box they had in the warehouse of the auction place they said they could send me that if I wanted and refunded me on the other lots which they did.All the other items I won and received was in perfect condition and new very happy with them . Thank you Chloe for your help and the refund Dee”

Helpful Report

Posted 3 years ago

“Bought a navy padded long coat - no issues on photo or description. When arrived, has a large security tag on side of coat (I was advised when queried to visit a store to get it removed !! ) I then discovered one of the sleeves was sewn up and there was a large slit across the back of the coat making it unwearable unless you have one arm and are not visiting shops so the sale alarm goes off or you don’t mind people tapping you on the shoulder to say the back of your coat is slashed. Buyer beware , you don’t say !!! Expensive coat for the bin. No redress or apology at all”

John Pye Auctions 1 star review on 18th January 2022

Helpful Report

Posted 3 years ago

“It's the second time that I've been cheated buying from them.first was a Panasonic sound bar which looked pristine in the box and now I bought a 3 Xbox joystick and not even one is in working condition....This company should be banned from doing any deals ..... Thieves..... DON'T BUY FROM THEM”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM HERE!!! John Pye sold me fake AirPods Pro, and refused to let me return them for refund! I knew the AirPods were fake as a female voice would say "connected" and the writing on the AirPods was blurry. Their customer services rep repeatedly lied to me saying the female voice can occur on real AirPods, which it cannot!! I sent her a website that stated that the female voice is an indication that they are fake. She again refused to accept they were fake. I got the AirPods inspected by an Apple Genius who confirmed they were fake. The Apple Genius sent me an email stating they were fake, I forwarded this onto the rep and she still refused to accept they were fake!! The audacity to try and argue with what Apple themselves had stated!! In the end I contacted my bank and performed a chargeback. STAY AWAY FROM THESE SCAMMERS!”

Helpful Report

Posted 3 years ago

“They sell products in a box which looks great from outer appearance. I was completely disgusted after brining a joblot for £13000 + their buyers premium. In my opinion I will completely avoid buying anything from this company.”

Helpful Report

Posted 3 years ago

“Bought a computer monitor from John Pye shown in its box. On arrival, all packing was intact & sealed in poly bags, just as if it were new. On removal from packing, the item was covered in a greasy, sticky substance, as was the stand. I had clearly bought a pig in a poke. I cleaned the screen & hooked it up to my computer , switched it on &.......nothing but an orange power light but no screen lighting. I tried both VGA & HDMI leads without success. I Googled to finf what the orange light was & found it showed an internal problem. I called JP & was told to expect a call from Customer Services. I then received an email to tell me there was nothing they could do. I was told that they have umpteen callsa day with the same complaint as mine. I's lost £55 & all JP CustomerServices could do was cry crocodile tears. I'm fuming as I pack the thing up to take it to the tip. I recommend that you do not use this company who clearly benefit, very nicely, from other people's misery. It's immoral. Geoff Young”

Helpful Report

Posted 3 years ago

“Ballymena branch won Regatta camp bed wasn't advertised as 'Damaged' took it home it was unusable. Emailed John Pye looking refund waste of time didn't want to know. If you like 'damaged' goods you'll love John Pye's! I wouldn't recommend John Pye auctions! I'll not be returning & I'll be closing my account. PLEASE DON'T REPLY JOHN PYE I DON'T WANT TO SEE YOUR EASY WAY OUT TERMS & CONDITIONS! Mark Pearson”

Helpful Report

Posted 3 years ago

“I really don't know how John pye get away with knowingly selling total rubbish I bought a cage of lighting items , when I collected it I found out they were B&Q returns not one item was any good, they were either broken, faulty or had missing parts, we ended up taking the lot to the tip, so basically we paid for the pleasure of the disposal of B&Qs rubbish, which they should have just binned !!”

Helpful Report

Posted 3 years ago

“Most items they know are faulty or missing parts yet they advertise what they are worth if whole and functional. They should be prosecuted”

Helpful Report

Posted 3 years ago

“I would not have given them a 1 Star, but it looks like you have to click on something. Purchased 2 toasters that are not fit to be called 'A Toaster'. One was a DeLonghi and has a dangerous electrical problem in one slot. The other is a Grundig but the case has been removed and put back upside down! Neither has it been joined up so its lop- sided. Both are 'used' and had bits of toasted bread/crumbs inside and grease spots on the top. When I complained to John Pye I was informed that they could have been viewed - well I live about 100 miles away! They do not offer a refund policy but as far as I am concerned they should not have been sold!!! Certainly NOT fit for purpose! I think they should add Caveat Emptor to everything they sell - buyers be aware! Please take heed. Reading all these horror stories below - how can this be legal what they are doing - surely not?”

Helpful Report

Posted 3 years ago

“A company that is willing to sell off complete junk that should be thrown away and put the responsibility to the customer as they should view and check the items themselves. I have purchased 3 times from the online auction and as I cannot go to view easily rely on description and photos. Items are clearly broken, not working or just plain rubbish but that's not their problem. Really disappointed that they seem not even to do a cursory check of items, because if they did not 2 of my 3 lots they would have just chucked the items in the bin.”

Helpful Report

Posted 3 years ago

“Like 80% of items that were listed as an ex-display unit or so will be nonworking ones. Also, some items have not been delivered for weeks and they refuse to refund or do anything to solve the issue. This is a legal scam somehow.”

Helpful Report

Posted 3 years ago

“Rip offs and they knowingly do it then offer you a pittance of a refund if any at all scum of the earth”

John Pye Auctions 1 star review on 19th October 2021

Helpful Report

Posted 3 years ago

“I won a dash cam in a recent auction. Parcel delivery only. When it arrived it had a permanent fault light on. They are dishonest as they advertise things as returns, second hand & display items. Which implies they might be slightly damaged when received. They then hide behind there T&C's. Which states you accept the condition when you place your bid. But you cannot see if a dash cam works until you plug it into a car which you are not allowed to do. You can only view the item. They will not refund me. Stay away from them as they should be investigated by the trading standards.”

Helpful Report

Posted 3 years ago

“Having read the reviews on this website I was quite nervous but went ahead and won a bid for a Samsung Tablet which is around £570 in Currys. I was aware of the VAT etc but still made a £250 saving. The item came packaged well with a fragile sticker and when I tested the tablet it was perfect no issues or damage other than the box being abit dirty. So very happy overall with my purchase. I wanted to do a review just to say that you must read the items description carefully and view if possible before bidding, I did not view this and tried my luck so very thankful it was as described. Thanks and good luck to anyone else who purchases from this company.”

Helpful Report

Posted 3 years ago

“To everyone who moans about pictures and descriptions : the company offers viewing before each auction to inspect the cars yourself. Obviously the pictures can not reflect a detailed condition of a vehicle, if you are about to spend a couple of grand don't be lazy and go see the cars yourself instead of blaming some pictures. Also the staff is always there and helpful , won't cost a penny to give them a call for detailed description in case you are unable to attend the viewing. So far im happy with my purchases, i can only recommend them!”

Helpful Report

Posted 4 years ago

“Trading standards really need to do something about John Pye. Firstly they advertise and photograph the lots as if they're brand new. There's absolutely nothing that's brand new. They advertise to the general public & this must be because when someone has been ripped off once, they won't go back. Before you bid on anything, think to yourself about reasons you've ever returned an item! They may look fine, but motors in pressure washers don't work, hard drives or consoles can be sealed but have usually been dropped. I've seen people bid on things making them close to retail price and that's simply stupid! You should treat everything as if it doesn't work and only ever buy things that you know you can fix or get fixed. As for the tvs, they're usually ex display and have usually been on 24/7 for 2 years! Which is far more hours than their usual lifetime would expect. It may last a month & you've gone from saving £50, to wasting £250. John pie also shil bid on their own lots if many accounts are watching. This is in fact illegal. I can't stress this enough, only bid at a price that something is worth if it's broken. You must assume items don't work. Especially if you haven't seen them in person.”

Helpful Report

Posted 4 years ago

John Pye Auctions is rated 1.2 based on 227 reviews