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John Pye Auctions Reviews

1.2 Rating 197 Reviews

5 %

of reviewers recommend John Pye Auctions

Company Reviews

1.2

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 20th November 2022

John Pye Auctions 1 star review on 19th October 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won an auction for a cosmetic bundle. Unfortunately all products were out of date and that detail was conveniently not mentioned in the description . Customer service advised that I could return them within 2 weeks if the auction wasn't open for viewing which they had to check. I heard nothing from them for 2 days and sent a few more emails for the following week and they were all ignored so that I ran out of time to return the products and get a refund! Extremely disappointed with such a horrible inadequate customer service, won't even mention the overpriced delivery that took a while! I would not waste time and money on their auctions again!”

Posted 7 months ago

“Unfortunately you pay premium delivery charge, the company furdeco, almost four weeks since the auction invoice was paid explained: they seldom deliver to my area so cannot tell me when the delivery will arrive. I suggested, one week two or three, the person I spoke with said sorry we can’t tell you… I contacted John Pyne Customer Services to be told the package is with the courier and that I would just need to wait. I was informed to complete a customer inquiry form on their site as that was their process…. Three weeks later, three different calls today - enough energy expired my side…. Just be careful and learn from the experience of others…”

Posted 8 months ago

“Bought delivery only items and paid invoice immediately. Still not received dispatch details nor any estimated delivery day coming up for three weeks after auction closed. Customer service despite saying will respond within 1 day do not. They cannot get off the phone quick enough and any email Response only asked you the same information such as name email adress etc that I’ve repeatedly given them. Never again. I’m now contacting my credit card company to pursue refund. Poor poor customer service that wouldn’t know customer service if they won it in an auction!”

Posted 8 months ago

“3 items all second hand and broken parts all they show is the boxes just take the item's out the box and then they get no sales joke????”

Posted 8 months ago

“I bid on a blender but when it arrived it did not work. I asked for a replacement or refund but they said I should have read the small print. It appears they are selling anything whether it works or not. If you have any sense pay a little more and get it from a reputable company. These guys are just modern-day scammers. Don't be fooled as I was and be led into thinking it is a good deal. They have kept the money. STAY AWAY! Terrible company. Just money grabbers. Hopefully by reading this it will save you money. Date of experience: 15 August 2023”

Posted 8 months ago

“Hi All, There is a lot to take in here from the reviews about faulty goods, missing parts , failed deliveries etc. I personally have been buying for a year or so and have experienced minimal problems A) Missing quantities (I got a partial refund) B) Getting what I did not buy , so they made the order up with some other bits (okay not to bad). JP are correct to say "come and inspect first" obviously you cannot plug in a coffee machine and have one, so do not buy and stop F moaning maybe greed got the better of you ? When you buy a big ticket item you must take a gamble, if you are not a gambler DON'T BUY. From my experience as a trader it works for me , great deals very cheap but you have to use a bit of common sense and look through the blurb. Would I buy a TV , Washing Machine, etc with no guarantee NO, go to Curry's and bid them (nothing to lose) I see people buying on JP for more than it's in the shops , what a bunch of ???? they deserve to get stuffed. Anyway think twice about ALL auctions and I am very happy you lot are not buying again , more for us traders. Bye Bye and be lucky.”

Posted 8 months ago

“Scammers. Purchased 2 dash cams. I rang to ask if they worked, they said yes. When they arrived.....they didn't even turn on!! When complained they said I should have viewed them personally and read the 50 pages of terms and conditions!! My sister also purchased a toaster....when she plugged it in...it blew up and caught fire!! Very dangerous company and liars. Will never buy from them again and I've told at least over 100 people (and growing every month lol) never to use them. Use ebay or amazon or other reputable companies who at least have some decent standards not like John pye”

Posted 8 months ago

“Paid invoice within hours but delivery takes a month. Customer service were useless.”

Posted 8 months ago

“Absolutely baffling service. I paid the invoices straightaway and 2 weeks later still had not received the items. I got in touch with the useless customer service and was told to wait 14working days. I did and got in touch again. Customer service advised to get in touch with the auction site directly and fill some forms (which they could have done themselves!). Response from the auction site: "yeah we have a backlog, we apologise, we'll ship the items whenever. It could be 30days" Their T&C even states that for deliveries "time is not of the essence" Abismal”

Posted 8 months ago

“NEVER NEVER NEVER Leave a commission bid they will bid you up to it Just watch bids finishing algorithm bids up in last seconds”

Posted 9 months ago

“Will never deal with these muppets again! Stay away”

Posted 9 months ago

“please stay away from this scammer please stay away from this scammer I have bought a coffee machine cost me over £200 it’s not working I have contact them they said viewing was offered so I said how I’m going test a coffee machine they said you can plug it in and see if the lights working? yes the lights are working but this not the light what I want from a coffee machine !”

Posted 10 months ago

“Everything is wrong here, no clear note about the quality of the product, pic on website may not match to the actual product. Most of my items are either non working, broken from sonewhere or not in working conditions at all. Everything is happening here on a name of policy. Stay away from this site.”

Posted 10 months ago

“The item I bought was damaged and didn't work. They wouldn't help in any way, as I could have potentially gone to view it in person. Nowhere on the page of the item did it say this. It also didn't say the item would be used or damaged. They just want your money and refuse to help at all.”

Posted 10 months ago

“Fraudsters and cheats Fraudsters and cheats, AVOID. Clearly another money grabbing outfit not interested in customers or customer service. Despite terms stating items 'maybe damaged, seconds or returns', items are actually sent out totally incomplete. Effectively they sell half a product, with major parts missing, despite description stating otherwise. Lack of clarity, lack of honesty and generally an uneducated slippery outfit looking to rip of the public, all that's wrong with UK companies today. Date of experience: 30 May 2023”

Posted 11 months ago

“Shocking again when will I learn to buy from these con artists. Always hide behind the t&c. Brought a box of steering wheel locks .I thought that a couple would of be working but nòooooo. They advertise a steering lock in the packaging so took a chance that had been opened and no key so worthless so was the other 14 they hid in a box all damaged . That's it I learn by my mistakes. Totally a company that used the public to get rid if there waste and charge for it .”

Posted 1 year ago

“Viewed an item on the Marchington web site - usually they have several photo's of the items for sale. The furniture you can usually see if there is any damage. The item I was interested in was a small desk it was boxed so you could not see the item. There were 3 pictures of the desk. One was lifted from the La- Redoute web site the other two were of the box. As I live a two hour drive from Marchington I asked if they could tell me if there was any damage to the item. I was told I should have viewed the item not very good customer service especially for a blue badge holder. Several years ago you could telephone and they would have a quick look, but now the customer service is so bad they discriminate against the disabled. Date of experience: 28 March 2023”

Posted 1 year ago

“The price of the products is always higher than normal. I can't figure out if there are people who still buy from them. For the same things on ebay you can buy them at a much lower price. Also if there is a problem you can return them to ebay and get a refund. In john pie they won't refund your money even it says they are not responsible if anything happens during delivery. First you buy things that you are not sure will work at a very high price after they add their fees and the shipping cost.”

Posted 1 year ago

“Bought a couple of items. Didn't expect anything to work, but did expect everything to be there, like the full product. Surprise, like the rest of the reviews, this one is a negative. I emailed to say pls replace or refund, nah they just started their terms, so won't ever buy from them again. Do not buy without going to view first, otherwise just don't.”

Posted 1 year ago

“I will say they proper scanmers and no honest at all in the discrption I bought shoes it was mention ( prada ) on the discrption but not .I tried to contact then but no way I never get reply ..bad experience ..avoided”

Posted 1 year ago

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John Pye Auctions is rated 1.2 based on 197 reviews