Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

Write Your review

Tell us how Joshua James made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 0 if i could. Ordered 2 charms, received email days later saying they were not in stock and would be dispatched in 3-5 days. 10 days later still nothing. Customer service said would be in stock wed and dispatched. Still no stock Thursday so 2 weeks later i cancelled and got refund. Terrible”

Helpful Report

Posted 7 years ago

“Ordered a bracelet and charm as a gift for someone on 1st August and still haven’t received either of them after being told it would only take 3/4 working days- it’s now been 8... (they also weren’t cheap). Won’t be shopping here again.”

Helpful Report

Posted 7 years ago

“Wrong item was sent, which also arrive late, and then the returns policy is one that only works for the company rather that the customer. No desire for the company to make up for its mistake.”

Helpful Report

Posted 7 years ago

“Ordered my items.... two days later told they were out of stock, no mention of this on the website!! Emailed customer services, not that great no real info on delivery times and I've not got the time to chase orders. 11 days before it arrived. Too late for what I wanted it for!!! No gift bags either!! Wish I had gone to jeweller's shop now and got the product in my hand right there and then. I thought ordering on line would be a quick and easy process but too much hassle dealing with these people!! Won't be using them again!!!”

Helpful Report

Posted 7 years ago

“Ordered a nomination charm for a birthday present leaving plenty of time for first class delivery. 4 days later i receive an email asking me to confirm my delivery address, this came after i had already received an email confirming that the item had been dispatched. Poor explanation when challenged over what had happened. Very poor customer service. Now the present is expected to arrive way after the event. Very disappointing all round.”

Helpful Report

Posted 7 years ago

“Ordered earrings as a present 3 weeks ago, nothing to suggest they were out of stock, until the confirmation email came saying awaiting stock. Have heard nothing since. Rang last week and was told delivery expected Friday. Now The following Wed and still nothing. Have cancelled order and will never use them again”

Helpful Report

Posted 7 years ago

“It’s been 8 working days !! Since my order was made and 7 since it was dispatched! Where is it ? I’ve wasted £22 on your company and I’d never recommend it again !!”

Helpful Report

Posted 7 years ago

“Haven’t received my items and still no help”

Helpful Report

Posted 7 years ago

“Poor service”

Helpful Report

Posted 7 years ago

“This is the second time I've ordered a charm to then have an email saying it's out of stock and I must wait for an email to say when it's in stock. I ordered the charm 9 days ago for a birthday present. My friends birthday had now been and gone yet she still doesn't have it. You should update your site and state which items are out of stock. I Won't be using you again and if the charm doesn't arrive this week I will take this further. Not good enough!”

Helpful Report

Posted 7 years ago

“purchased this item the rose gold bangle and charm on the 6th of april, and still not received the item! been told by customer service i have to wait 14 days from dispatch date then i will have to wait again to go into the next process!! Very disappointed, Paid for items i havent received and been told i have to wait. no refund or items!!”

Helpful Report

Posted 7 years ago

“Still haven’t received my item after being dispatched a week ago think it’s ridiculous you have to wait 14 days for anything to be done about it”

Helpful Report

Posted 7 years ago

“We are hugely disappointed by the service as our order didn’t arrive and when we raised our concern , we are told to wait till 5 Apil as their policy says to wait for 14 days before they can report item is list in the post. Unbelievably frustrating as it was meant to be my Niece’s 13th birthday present which appears to be never send as it is not delivered 😕”

Helpful Report

Posted 7 years ago

“Placed order on 14th for first class Royal Mail now 22nd and still not received.”

Helpful Report

Posted 7 years ago

“Never received item, still waiting a full refund.”

Helpful Report

Posted 7 years ago

“Awful customer service, rude and damaged products.”

Helpful Report

Posted 7 years ago

“I received a email saying my order had been sent on the 7th today I am still waiting on my order .”

Helpful Report

Posted 7 years ago

“it didn't turn up in time for Mothers Day despite ordering a week in advance.”

Helpful Report

Posted 7 years ago

“Never received items ordered. Tried contacting customer services and had no response. Still out of pocket and no gift.”

Helpful Report

Posted 7 years ago

“Rubbish service, didn’t receive item, customer service not bothered that I didn’t have an anneversary present for my wife on the day, ordered over a week before it!”

Helpful Report

Posted 7 years ago

Joshua James is rated 4.7 based on 21,754 reviews