Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received my item, I have been informed that I have to wait 14 days, this means that I have got to go to a shop and buy another item as a gift.”

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Posted 5 years ago

“It hasn't come ivee called the Sheffield store and they say that they don't even do online sales itss a scam”

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Posted 5 years ago

“Item I ordered was dispatched 7 days ago via Royal Mail 48 delivery. I still haven’t received the item. I have emailed and had a quick reply saying it should be with me by the end of the week. With the end of the week being 5 days till Christmas I am a bit concerned. No tracking number given, and no one answers the phone when you call!!!”

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Posted 5 years ago

“This was my grandaughters Christmas present and I was very dissapointed when it arrived to picked it out on the web as she lives in the states and will not arrive here until boxing day so I think she will be very dissapointed too.”

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Posted 5 years ago

“I ordered two items an have only received one ....... still waiting on other item .... was dispatched on the 02”

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Posted 5 years ago

“I paid and ordered these items 8 days ago. Still not recieved. Not happy No reply to my email yesterday. This is a birthday present for my daughter this week. Where is it please”

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Posted 5 years ago

“I’m still waiting for my order ????????”

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Posted 5 years ago

“Misleading Black Friday advert, doesn't do what they claim. Can't trust. Went elsewhere.”

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Posted 5 years ago

“Still waiting for my item over a week later .... very disappointed.... !!!!”

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Posted 5 years ago

“Still awaiting product from over a week ago. Waiting for response from customer services. Not happy.”

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Posted 5 years ago

Hi Dane I am sorry to hear about your issue. I can see from our records that customer service were in touch with you shortly after receiving your request to advise you on your delivery. I hope this helps Kind Regards, Lily

Posted 5 years ago

“Poor communication, items still not arrived supposedly a week after dispatch. 🤔”

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Posted 5 years ago

“Ordered 2 weeks ago and still not received the items, despite phone calls. Not impressed”

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Posted 5 years ago

“Absolutely terrible irdered a bracket that says in stock only 10 days later still no sigh of a dispatched email . Missed my daughters birthday now and just went back on site and surprise still shows in stock . Don’t trust this company”

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Posted 5 years ago

“My order did not arrive. I had to raise a refund request via PayPal. They did refund my money when I did this, they were wanting me to wait 14 days.”

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Posted 5 years ago

“Ordered a charm which was then out of stock, but money taken from my account anyway, received incorrect charm 2 weeks later, and only half the original order! Won’t send out original order until incorrect charm has been returned! well overdue birthday present, appauling service, wouldn’t shop here again, Yhere are better nomination suppliers than this! Highly disappointed. Wouldn’t even give them one star! Extremely incompetent!”

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Posted 5 years ago

“Placed my order a week and a half ago, and still hasn’t been delivered. I didn’t receive a confirmation email or any other information on when it will be dispatched or if it has been dispatched. I have emailed their customer service but am waiting on a reply”

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Posted 5 years ago

“Unfortunately my parcel has still not arrived. It was sent from yourselves on the 17th October but I’m yet to receive it as yet. It’s a birthday present for this weekend therefore I’m hoping it arrives in the morning! Not that this review is any reflection of the company as the ordering and processing was second to none and a great service! Many Thanks”

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Posted 5 years ago

“Yet to receive the charm was ordered with 48 hour delivery on the 16th for my wife's birthday on the 21st. May not be Joshua James fault but is still relevant.”

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Posted 5 years ago

“My order has not arrived in the post. When I contacted customer services. They said I have to wait another 14 days. Until they can open up a claim with Royal Mail. No replacement or refund will be done until after this time. Which is quite unfair especially as my order is a birthday gift.”

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Posted 5 years ago

“The standard of jewellery I have received in the past is very good however I cannot comment on my recent order as it was despatch 17th October and today, 25th October it has still not arrived. I emailed customer services yesterday and I am awaiting a response.”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,754 reviews