Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wouldnt know havent recieved it poor communication to wont be using site again”

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Posted 5 years ago

“Not delivered on time”

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Posted 5 years ago

“After spending almost $100 altogether for this bracelet for my son and waiting weeks for it to come (it came on Christmas Eve) it’s broken and it’s February. Not even two months and the inside of it has somehow broken in half the whole thing is trash. I wouldn’t spend a penny on any of their stuff.”

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Posted 5 years ago

“Disappointed late delivery and missing a charm. spent over 85.00 they were for my wife's birthday but came to late☹️”

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Posted 5 years ago

Good Afternoon Christopher, Thank you for your message. I am sorry to hear this. If you'd like to provide me with an order number, I will look into this further for you. Kind Regards, Lily

Posted 5 years ago

“I’ve still not received my product”

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Posted 5 years ago

Hello, Thank you for your message Terri. Please can you provide me with an order number and I'll look into this for you. Kind Regards, Lily

Posted 5 years ago

“They don’t give the track number”

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Posted 5 years ago

“On a Thursday tea time order paid next day delivery get it Monday. Was told did not order on right time or day and to have received it saturday I would have had to pay extra”

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Posted 5 years ago

“Very disappointed actually, the pyramid charm I brought for my Nan's birthday, to represent when we went to Egypt a few years ago, arrived with part of the gold missing off the pyramid, there are lines where the gold is meant to be. I had planned to return it after she had seen it for her birthday, but as she has poor eye sight she did not notice and to not disappoint her I didn't mention it. Not very happy with the purchase at all and I wont be making another.”

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Posted 5 years ago

“Have ordered from here a few times and always been fab service and delivery on time. My last purchased though, turned up broken and they wont take responsibility for it, leaving me now to take matters further. Very very disappointed and will never buy from here again!”

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Posted 5 years ago

“Absolutely dreadful presentation of my items when they arrived and even worse customer service trying to resolve it”

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Posted 5 years ago

“I ordered stuff they said it was dispatched on 27 Dec it’s now 4 jan and not yet had anything back and it was supposed to be a birthday present”

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Posted 5 years ago

Good Afternoon Ms Williams, Thank you for your message. I am sorry to hear that you've not had a positive experience with us. Please can you provide me with your order number and I will have a look into this for you? Kind Regards, Lily

Posted 5 years ago

“Still waiting for order number 897940, very disappointed as I paid for quicker delivery? Can you advise if and when I can expect it. If its not here by saturday I will require a refund . Seems I am not alone with non arrival of goods !”

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Posted 5 years ago

“Shocking service- charm has still not arrived! Phone number does not work! Have emailed the company no response, Paid extra to receive it before Christmas, If this is legit company could someone please contact me.”

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Posted 5 years ago

Good Afternoon Michael, I am sorry to hear that you've not had a positive experience with us. Please can you inform me of the telephone number that you've been trying to contact, because this could be a technical fault that we need to look further in to. Also, if you'd like to give me your order number, I can look into this and see what's happened. Kind Regards, Lily

Posted 5 years ago

“Terrible Service, placed an order for ‘in stock’ items On 7th December, email days later saying out of stock, called CS told would be despatched in a couple of days, still no email or items despite several calls and false promises finally arrived TOO LATE for Christmas! CS pick up phones and put straight down more than once to cut off calls. Then sent an email offering 10% of anything after Xmas ( no exclusions in email) tried to order a charm on site, but code would not work!!! Emailed CS and auto response said would answer within 2 working days! Guess what, no response and charm now out of stock!!! Terrible service and customer service advisors not at all interested in helping, just huff and sigh a lot!! I would definitely not recommend Joshua James!!!”

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Posted 5 years ago

Good Afternoon, Thank you for your message. I am sorry to hear that you've not had a positive experience with us. Please could you inform us of what contact number you were trying to ring, as this could be a technical fault that needs looking into at our end. Also, in regards to the 10% discount - This excludes all Nomination items, as this is Nominations policy. There is an asterisk on our website stating that Nomination items are excluded from this offer. So we can only apologise for the confusion here. If you require any further help or assistance in the future, then please do get in touch with us, as we are happy to help and will do all that we can to resolve your problem. Kind Regards, Joshua James

Posted 5 years ago

“Received the wrong item I ordered. Was offered to return the item and have another sent out but this was for a Christmas Present and was advised there wasn’t enough time to send out the correct item. Was not offered any form of compensation for their mistake. First time using company won’t be using it again”

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Posted 5 years ago

Good Afternoon Roslyn, Thank you for your message. I am sorry to hear that you've not had a positive experience with us. If you'd like to provide me with your order number, I will look into this for you. Kind Regards, Lily

Posted 5 years ago

“not happy that the item purchased for christmas is still not recieved ,i have also sent 2 emails re this and as yet have had no reply ,i paid extra postage to have the bracelet arrive in time ,not a happy customer”

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Posted 5 years ago

Good Afternoon Julie, I apologise to hear that you've not had a positive experience with us. Please can you inform me of your order number, and I will have a look into this for you. Kind Regards, Lily

Posted 5 years ago

“Ordered my sister a charm for Christmas almost 2 n half weeks ago n still not got it. So I want a refund and will never order off here again.”

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Posted 5 years ago

“Still not received items even though they were dispatched 9 days ago”

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Posted 5 years ago

“Very disappointed as the item I ordered has not arrived. Now my mum will not have the charm fir Xmas and told to wait 14 days before they will do anything!! Not good when ordered and paid fie any now it's going to be after Xmas. Very unhappy”

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Posted 5 years ago

“I still haven’t received my package so cannot write a review”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,754 reviews