Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Bells Jewellery. Website easy to use and very high quality goods at a great price”

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Posted 4 years ago

“Really not happy. Charms arrived with the boxes, bracelet wasn’t even together. I’ve emailed multiple times but seem to just ignore me.”

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Posted 4 years ago

“Apart from the delivery delay on some of my order...I am super happy with my purchases..now need to order Rose Gold!! Just Want a good promotional price 😃”

Joshua James 5 star review on 23rd February 2021

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Posted 4 years ago

“Great customer service and speedy delivery ! Would definitely use again !!”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Would never order from you again, first you got the order wrong and due to lack of correspondence it was left down to myself and the customer who received my goods to send them to each other, Glasgow to Leicester!! Then when my order did come it was faulty and horrible not at all like the picture and again when I emailed i received no correspondence back, absolutely awful”

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Posted 4 years ago

“Placed an order for a nomination bracelet and four charms for my daughter's birthday. The charms arrived on time with the bracelet missing. I understand these things can happen but the customer service was appalling. Eventually after much perseverance I received the bracelet.”

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Posted 4 years ago

“Nice piece but chain is extremely fine which was not the appearance on the website”

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Posted 4 years ago

“Just received my engraved nomination charm....absolutely love it...received very quickly.”

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Posted 4 years ago

“All ok other than there was supposed to be an offer of a free bracelet if purchasing over a certain amount. I spent over £90 and no bracelet”

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Posted 4 years ago

“always excellent service I trust I am getting genuine goods”

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Posted 4 years ago

“Beautiful charms and fast delivery. Will buy from again”

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Posted 4 years ago

“I ordered late in the afternoon and was really surprised that it was delivered the next day ... the item was packaged really well to save any damage in transit too . Well done Joshua James Jewellery , would definitely recommend .”

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Posted 4 years ago

“I am unable to review my product as I have not yet received my order which was dispatched 23 days ago. I have been unable to obtain a tracking number from Joshua James.”

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Posted 4 years ago

“I haven’t received it and Iv emailed yous and yous haven’t responded Iv open a case with PayPal !!!”

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Posted 4 years ago

“I ordered 3 items from Joshua James on 06/02/2021 - 1 was a Valentine Gift. I received 2 items 4 days later The payment for all 3 items were taken from my account but I did not receive the main gift. I e-mailed JJ to tell them it was a Valentines gift but it took a further 3 e-mails before I received a e-mail to say my 3rd item had been dispatched for delivery - no apology I eventually received the gift on 16/02/2021! Very poor customer service!!! If you buying a special gift - for a special time be prepared to be disappointed - I have seen items I would like to buy from JJ but will now look else where as JJ does not care for customers”

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Posted 4 years ago

“I Have not received my purchase from 3 weeks ago. I haven’t had a response from my email either. I paid extra for 1st class delivery only to be informed that isn’t tracked. Will not purchase from them again.”

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Posted 4 years ago

“Lovely charm for my daughter charm bracelet, great fast efficient service”

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Posted 4 years ago

“Lovely item and super fast delivery as always,very pleased”

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Posted 4 years ago

“Beautiful jewellery and quick delivery”

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Posted 4 years ago

Joshua James is rated 4.7 based on 21,754 reviews