Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service didn’t come first tim around when finally arrived just the box and no bracelet have emailed the company no answer! Opened on Christmas Day with no bracelet in the box disgusting!! Nightmare from start to finish!”

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Posted 5 years ago

“items ordered and paid for never received worst customer service ever had to open as case to get money back. I would never use this company again”

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Posted 5 years ago

“Delivery was extremely slow”

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Posted 5 years ago

“Quick delivery and great customer service. Item was as described. I will purchase from here again. Highly recommended.”

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Posted 5 years ago

“Poor experience”

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Posted 5 years ago

“Best priced nomination charms I could find.”

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Posted 5 years ago

“Item still not received”

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Posted 5 years ago

“Good communication.”

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Posted 5 years ago

“I have not received my item. It was purchased on the 6th December to be then sent on as a gift but I had to buy something else. I have still not had my money back and their telephone number is an automated reply, so uou can't actually talk to anyone. Terrible service very disappointed”

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Posted 5 years ago

“Never had a problem with this company and always bought my charms from yourselves! Placed an order for gifts for birthday and Christmas in plenty of time. To receive the order on the 3rd Dec! After inspection of the charms I noticed there was one wrong so immediately contacted yourselves to sort the issue! Its is now 28th Dec I still have the wrong charm and the problem hasn't been resolved! After several emails on my behalf with only one reply I had to go buy another charm from somewhere else!”

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Posted 5 years ago

“Very quick delivery and very easy to order online”

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Posted 5 years ago

“Ordered 4 items unfortunately one pair of earrings damaged so returned on first class recorded, I asked for exchanged..2 weeks later still waiting for these to arrive and no refund.. tried contacting them by email but no response. Their customer service is rubbish. The jewellery itself was lovely..and such a shame when it’s bought for a Xmas present.. they got the original order out with 2 days so why can’t they send a replacement out that quickly!! I won’t be using them again”

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Posted 5 years ago

“Good price. Quick delivery. Would definitely recommend and use again.”

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Posted 5 years ago

“Lovely items, arrived safe and quickly, my daughters loved their Christmas gifts”

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Posted 5 years ago

“Charms were nice and as shown”

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Posted 5 years ago

“Beautiful”

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Posted 5 years ago

“Lovely charm.But customer service is not good.I waited over 10 days for delivery., its states 48hrs inline.Could not get any response from customer service, by either telephone or email.Will not be using them again sorry!!!”

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Posted 5 years ago

“I have not received this order yet”

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Posted 5 years ago

“All items came on time and are perfect thank you”

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Posted 5 years ago

“After purchasing a charm, found out my wife already had it, so asked Joshua James if I could exchange for a more expensive charm, and pay the difference. 4 customer queries later i finally got a reply 23rd Dec asking what my packaging was, even though it was signed for at Joshua James 18th Dec. Can't ring them because of a stupid automated service so customer service on this occasion is very very poor. Let's hope now Xmas is over they might get round to sorting mt wife's belated Xmas charm out. So to sum up they have taken my money, got their charm back and not replaced it yet or even had the courtesy to call me. Poor poor service guys and yes everyone was busy I know that.”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,754 reviews