Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nomination charms arrived without official packaging/box. Took ages for a reply from customer services.issue not resolved”

Helpful Report

Posted 5 years ago

“Not received item, still waiting.”

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Posted 5 years ago

“Finally after asking 4 times I have now received a refund for £105 which is the value if the missing items that I should have received on 15th Apri,but the packer had split my order for no apparent reasons,and after struggling to get hold of this company my sister managed to via messanger, and she was told that there was no doubt all of my order was despatched and I received them. Had to send pictures of what was received and then the excuse if oh yes the packer does remember she only sent 2 items tracked and the other 5 items via 48hr tracked via royal mail. After 2 weeks still had not arrived I was told another story of sorry but they were sent via normal mail in a white jiffy bag!!!!!!!! This company was blaming Royal Mail, but told them i have had other online deliveries via Royal Mail and no issues they then said I had to wait a further week for them to investigate so I asked again for a refund and as it takes soooo long to receive contact back from this company as I just got the usual " we've received your request and we will get back to you in 2 to 3 days time " I asked again for refund and same thing, so it asked again and finally have had confirmation via PayPal that my refund has been agreed. BUYER BEWARE as you can never get hold of this company and the submit button on website that they direct you to JUST DOES NOT WORK. I HAVE NEVER BEEN SUBJECT TO SUCH DISGUSTING CUSTOMER SERVICE. WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY. 😈😈😈😈😈”

Helpful Report

Posted 5 years ago

“Disgusting customer service. Emailed 1 hour after placing order and told them I was unable to submit the contact form on the website (and again the following day) and three days later after various messages to and fro was told my order had now been dispatched so I couldn't cancel it. I've since sent an email to their complaints email address and this has not been acknowledged. Worst part is that I did not want to cancel my order (as stated in first message) I just wanted to amend it as I had ordered a duplicate item. Avoid!”

Helpful Report

Posted 5 years ago

“Been waiting for over £100 worth of missing items since 15th April. Have asked 3 times for refund. I am still waiting for even a reply for my 1st,2nd, and 3rd request for refund. All I have is " your request has been received and we will get back to you in 2 days time " well im still waiting and waiting. Disgusting service. And i keep getting requests to rate the items I should have received over a month ago. Quick to take your money but not quick to answer your e-mails or requests for refund or as to where your items are. Extremely angry customer. WOULD NOT RECOMMEND 😈👿”

Helpful Report

Posted 5 years ago

“I ordered a nomination charm for a friends 21st birthday, and I was very disappointed with the charm that arrived. It was discoloured, scratched and damaged. I have returned the item back to store and waiting on a refund. I wont be using Joushua James again.”

Helpful Report

Posted 5 years ago

“I brought a nomination charm for my friends 21st birthday. I was very disappointed with the charm ⁸that arrived. It was discoloured, scratched and damaged. I have returned the charm and waiting for a refund.”

Helpful Report

Posted 5 years ago

“Still not received the item of jewellery I ordered”

Helpful Report

Posted 5 years ago

“I ordered nomination charms and they were dispatched on the 6th may I havent received them yet and unfortunately the birthday has passed. I would have chosen next day if I knew it would have been taking longer than 2-4 days. Everything else I've ordered from different shops has arrived in a few days? Very disappointed as this was the first time I placed an order.”

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Posted 5 years ago

“I haven't actually received my goods yet!!!! I am still waiting”

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Posted 5 years ago

“It would be helpful if I had received the parcel which is for a present. So ask me when you deliver it !!”

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Posted 5 years ago

“Still waiting for nomination charms supposed to be despatched on the 6th May - unfortunately they were a bday present and now late - who do i contact if they dont arrive?”

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Posted 5 years ago

“I still havent receivedxmy order.”

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Posted 5 years ago

“Still awaiting my delivery from receiving confirmation it had been dispatched 10 days ago. No way to contact to find out where it is. Unfortunately I usually order from Joshua James as I like the quality but I'm very dissatisfied.”

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Posted 5 years ago

“Haven't received the recent purchase yet”

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Posted 5 years ago

“Despite having placed my order on 5th May nothing has been received. Obviously review of the product is impossible but 1 star for service”

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Posted 5 years ago

“Haven’t received order or dispatch email”

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Posted 5 years ago

“Placed order 6th May now 14th May still not received my order. Appreciate things are taking longer but the only reason I ordered as it was for a birthday and said 48hrs delivery”

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Posted 5 years ago

“I am so disappointed with the service I have received. Will never buy again”

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Posted 5 years ago

“NOT YET RECEIVED MY ITEM”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,754 reviews