“Was a dedicated user and advocate for several years, but after the price continued to increase every year without any significant new features or visible improvements to the interface, I felt compelled to find another solution.
In probably three or four yearly feedback surveys I expressed my desire for the ability to playback audio files from with the app/web interface, and this was never implemented. Movie files would play back audio, but audio files couldn't play back audio...as a music producer who relies on cloud storage for my work, sharing previews of mixes, demos, etc. is essential, and not being able to preview audio from a folder was a dealbreaker for me.”
Hi there. Thank you for taking the time to leave a review.
We're really sorry to read that we have lost a dedicated user such as yourself! When doing the price increases, we have tried our best to do it so that the pricing is still competitive and low, compared to other services. However, we understand that you might want to explore other providers. We do hope to see you back someday, though!
Thank you so much for your detailed suggestion, it is very valuable to us, and I will bring it to the product team. I can't provide a timeline, but we will hopefully be able to develop such features in the near future!
Kindly,
Claudia from Jottacloud.
“Egentlig bra, MEN med hastighetsreduksjonen som dei la til siste åra på ubegrensa abonnementet når det blir eindel data der, gjer backup funksjonen av bilder/video frå mobilen praktisk talt ubrukelig og tar "uendelig lang" tid. Spesiellt m tanke på at mobilappen må være framme for at den skal laste opp backup av bilder”
Hi there, if I understand you correctly, you have experienced trouble with files disappearing. Please do not hesitate to contact support at support@jottacloud.com, they will help you solving what has happened. Files uploaded to Jottacloud should not disappear by themselves, so if you experience this, your input is very valuable in order to solve the issue.
Kindly,
Claudia at Jottacloud.
“Greatest detractor is lack of possibility of personalized encryption key, having to pre-encrypt files before upload increases the storage capacity I use by several times, and makes retreiving my files when needed extremely cumbersome. And makes preparing files a massive undertaking.
The storage capacity is good, the download ability of lost files is rather poor when downloading larger collection of files I struggle with timeouts as the app does not list all the files for download that the webpage does.
But for those who don't care about security of their files, and just want to not think about storage amounts, it works okay.”
Hey there, Terje. Thank you for your comment. I understand that encryption is important for you.
At this time, the services we offer, such as viewing, sharing and painless synchronising over web, does indeed not support creating your own private encryption keys. I'd like to add that the data traffic between your computer and Jottacloud is encrypted with 256 bit AES high grade encryption, and all data are encrypted at rest at our servers. You are also protected by GDPR and Norwegian legislation regarding privacy laws, making your files virtually inaccessible from unauthorised people.
I'll pass on your issues with the timeouts to our developers!
I hope this might answer some of your concerns, and again, thanks for your review!
Claudia at Jottacloud.
“Die app könnte bessere Funktionen haben, wie mehrere Dateien gleichzeitig auswählen und herunterladen. Die Herabsetzung von unbegrenztem Speicherplatz auf eine festgelegte Zahl war und ist mies, wenn manviel zu speichern hat...”
Hei, Ragnhild. Takk for at du deler opplevelsen din med oss.
Hvilken applikasjon bruker du? I nettleser-versjonen ligger alle bilder du har lastet opp til Jottacloud, uansett hvilken kilde de kommer fra, under mappen som heter "Bilder". Du kan lese mer om dette her: https://docs.jottacloud.com/nb/collections/177921-bilder-og-video
Hvis du trenger mer hjelp må du gjerne kontakte oss på support@jottacloud.com
Hilsen Claudia i Jottacloud.
Hei Bjarne! Så leit å høre at du syns familieabonnementet er for komplisert. Kanskje det kan være noe til hjelp i denne artikkelsamlingen fra hjelpesenteret vårt? https://docs.jottacloud.com/nb/collections/178018-home-abonnement
Hilsen Claudia i Jottacloud.
