Name: JUMIA
Rating: 1.91

“Jumia delivered me a broken usb c cable. I requested a refund but they never replied to my emails or phone requests. Terrible customer service.”

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Posted 4 years ago

“موقع سئ ..لا يوجد اى نوع من المصداقية قمت بشراء جهاز طبى لقياس النبض منزله الاستعمال بقيمه ٦٧٢ جنيه منذ اكثر من شهرين مع الأسف بعد الاستلام مباشره وجدت الجهاز لا يعمل فأبلغتهم عن طريق ميل و تليفون بالغنى موظف خدمه العملاء انه سيرسل احد المندوبين لاسترداد الجهاز على ان يقوموا بتجربته و إذا تحققوا من انه لا يعمل فسوف يقوموا بإرسال قسيمه بنفس القيمه للشراء بها منذ اكثر من شهرين والى الان تجاهل تام لكل رسائلى على الرفم من انهم قاموا بتغيير حاله الشراء إلى رد القيمه مما يعنى انهم تحققوا من انه لا يعمل إلى اليوم لم تصل فارسى و لا اي قسيمه ؟؟؟؟ فغلا مهزله!!! تجاهل للعميل و كمان عدم رد حق العميل ماليا لا النصح احد بالشراء من هذا الموقع لعدم المصداقية”

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Posted 4 years ago

“It is the worst site to buy from .Not recommended at all. I bought Medical item through them in Feb .it was not working. I have informed them and they deliver it promising to refund money EGP 672 or provide me with voucher to use it to buy another items Actually didn’t received my money, I have sent several mails, they ignore it and not replying .till now didn’t get my money after 2 months It seems that they do not care about the customer or their names Take care ..don’t buy from them Worst site ever. Bad service”

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Posted 4 years ago

“Very poor customer service. I got a defected item and they did replace nor listen to my compliment. Most of the time they will sell you Chinese stuff. I won’t recommend people buying from them at all. DO NO WASTE YOUR MONEY AND TIME. Franchement ce n’est pas une bonne company. Je n’ai plus rien acheté ici. Vous devez franchement avoir honte!! Vous êtes très malhonnêtes et vous ne vous souciez pas de vos clients.”

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Posted 4 years ago

“I bought an item and paid but the app says that I haven't paid”

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Posted 4 years ago

“كذب في الأسعار والتخفيضات”

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Posted 4 years ago

“It’s amazingly bad service and non comprehensive customer service. Really will never order Anything from Jumia ever again”

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Posted 4 years ago

“إشتريت إسكرينه للساعه.. المفروض جواها ٥ قطع مفيهاش غير قطعه و القطعه دي فيها مشكله بتدخل تحتها هوا. الواحد سمع و قرأ كتير عن سوء منتجات چوميا لكن طلع فعلاً صحيح.. Never again.”

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Posted 4 years ago

“رغم ان جوميا من اكبر الشركات التسويق الاكتروني في مصر لكن برضة يعتبر لحد دلوقتي نظامها ضعيف 👎خصوصا في مجال خدمة العملة و خدمة ما بعد البيع و اسواء ما فيها jumia pay اشتريت منتج في شهر نوفمبر و بسبب غلطة عندهم معرفوش يوصلوا و انا كنت دافع الفلوس عن طريق jumai pay و الفلوس رجعتلي في ٢٣ يناير يعني بعد تقريبا ٣ شهور😱 و المشكلة ان ملهمش رقم اتصل بي🙁 مكنش قدامي حل غير الميل و الشات علي ماسنجر و كل شوية واحد يكلمني و يقولي هنحولك الفلوس و ابعتلهم بياناتي الشخصية اكتر من مرة و انا مش عارف هما مش عارفين يحولها علي الفيزا و لا بيكسلوا و كل شوية يقولواي بيانات غلط 🤬😡 طب غلط ازاي ى انا شغال بيها و استلمت الفلوس من البريد بعد معاناه😤 خلاصة الكلام بلاش تتعامل مع jumia pay، حاول تتاكد ان المنتج الي هتجيبة مش هترجعة عشان متتسوحش التسويحة السودة😓”

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Posted 4 years ago

“What hasn't gone wrong!!! Pathetic service all around a minimum of 10 calls from them just to get 1 meal. Takes minimum of 2 hrs to get your food if you are lucky. The restaurants don't appreciate your business. 40 min after I ordered I get a call telling me they have nothing available. You ask for no pepper cause you are allergic. Food arrives soaked in pepper! Horrible service all around!”

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Posted 4 years ago

“Jumia Ghana is the woooorst ever. I paid for an item only to be given fake and non-functional one. I just thought it was the delivery guy who duped me but my second order is the also terrible. Jumia is not trustworthy at all. I think this is my very last deal with these non serious people.”

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Posted 4 years ago

“I ordered a 32 inch Digital Satellite TV and paid via Mobile money on the 15/11/19. In few days time, their systems sent me message that my order is cancelled when i never cancel the order, the system also sent me a message to disregard a cancellation message sent earlier. when i login to my Jumia account, it says money refunded and order cancelled. WHAT A CONFUSED SYSTEM. My item is still not delivered. My money has not been refunded and i keep calling for days now only for them to keep telling me we are sorry. I don't advise any body to patronize Jumia in Ghana or elsewhere. Please don't buy from them, for me they are FRAUD. Customer call center is also annoying and not Professional, with voice interactions instead of an agent talking to Us. They don't respect customer complains.”

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Posted 4 years ago

“Baaad, Jumia Egypt...”

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Posted 4 years ago

“JUMIA Egypt customers service team are just liars, careless.. Their concept is hit and run..the product I bought is defective and unguaranteed..I did make a complaint and no response.. I m not a recent customer to face that mess up.. It's a big mistake to deal with JUMIA Egypt”

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Posted 4 years ago

“Jumia customer service are rude, rude, rude, they simply don't care about the customers' satisfaction, hundreds of minutes in the calls and after all agreements aren't fulfilled. Kharaaaa”

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Posted 4 years ago

“Jumia Egypt's customer service sucks. I was a very active client, I bought hundreds of products from them, they are active towards you if you are paying your money and receiving your products silently. Once you face a real problem that requires interference, there's no body committed to you, no matter how much products you got from their website, no commitment at all, all agreements aren't fulfilled, hundreds of minutes in the calls with their customer service and when it comes to the agreed upon action , there's nothing at all, you will beg them at the end to solve your problem but nothing happens, They return the products I dont deny, but they are robots, whenever you need a brain to solve some problem with you related to the purchases or whatever related to your account you will find absolutely nothing.”

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Posted 4 years ago

“who ever came up with jumia app is a total genius kudos! but who ever works for jumia are a total fraud and products being supplied are fake and under-standards jumia should be investigated and possibly closed down stop conning kenyans! Nonsense...”

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Posted 4 years ago

“Worst online shipping experience I had, I have ordered the same order twice with no delivery and the money wasn't refunded”

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Posted 4 years ago

“Jumia is terrible, first thing the order delayed 10 days, i tried to call 4 times to get my items and everytime they tell me you will be contacted shortly but no one calls, then after the fifth call, a delivery man called me ( he didn’t know even when he is going to deliever the items but he is making sure i’m at the location) The same day i tried to call him more than 5 times he did not answer back and i was waiting at the location. After that i called the customer service to complain about the delivery man, another delivery man contacted me and delieverd the items to find out that i got different items after all!!!!! They can’t even deliver the right items !!!!!! Terrible customer service, terrible delivery men and terrible service”

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Posted 4 years ago

“Jumia is terrible, first thing the order delayed 10 days, i tried to call 4 times to get my items and everytime they tell me you will be contacted shortly but no one calls, then after the fifth call, a delivery man called me ( he didn’t know even when he is going to deliever the items but he is making sure i’m at the location) The same day i tried to call him more than 5 times he did not answer back and i was waiting at the location. After that i called the customer service to complain about the delivery man, another delivery man contacted me and delieverd the items to find out that i got different items after all!!!!! They can’t even deliver the right items !!!!!! Terrible customer service, terrible delivery men and terrible service”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

JUMIA Reviews