JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

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Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A see thru”

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Posted 3 years ago

“Worst online shipping experience I had, I have ordered the same order twice with no delivery for more than 2 months now”

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Posted 4 years ago

“I ordered for two items, Electric kettle and Iron with my voucher. here in this site, you wrote that you deliver on Saturdays(weekends), Previous items i have purchase was also delivered to me on Saturdays(weekends), But since last week Monday, one Ighoyota Simon have refused to deliver my items, One Afolabi James also ignored my complaint after 10mins call to customer care, in fact each time i called was a waste of time. i have written several mails yet to no avail. Please i want my items to be delivered to me. I work at Lekki and live at Festac, i only receive my orders at my home on Saturdays so i can inspect them. I really don't understand why this bad customer services.”

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Posted 5 years ago

“I ordered for a smart phone in 2016 as mine was damaged, I waited patiently for weeks, they sent me message that I should get my money ready as their agent will soon come to deliver ,only for me to call the agent and was disappointed. He said he was never assigned to deliver any phone to me. I was so disappointed after waiting for so long, though their customer care apologised, but then, I was already disappointed.”

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Posted 6 years ago

JUMIA is rated 1.9 based on 99 reviews