Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 794 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th August 2025

Anonymous

Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Anonymous

Anonymous // 01/01/2019

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“Food was cold and tough, Just Eat refused to give a ‘refund’ (via Just Eat credit only!) higher than 1/4 of the price despite it violating Food Hygiene laws and the Consumer Act. They then refused to speak to me when I challenged it.”

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Posted 2 years ago

“Really bad company and customer Services! I’ve closed my account and really hope anyone who’s had a bad experience does the same! Just eat needs closing down!!”

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Posted 2 years ago

“Just Eat are terrible, refusing a refund for food that was frozen and returned to the restaurant who accepted it, but my money is with Just Eat who took payment and my purchase contract is with them, will never ever use these again .BEWARE Cannot talk to anybody and they just bury there head in the sand, it’s only now that I am writing this review that I am staggered by the poor reviews given.”

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Posted 2 years ago

“Terrible ignore messages paid for food we did not have discussing service no way to contact them I will never use them again and would recommend stay clear”

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Posted 2 years ago

“Just Eat is a disgrace I ordered food from the Vintage Cafe, Left a note outlining how to get to my apartment and 7I followed the 'supposed' driver on the app. NO DELIVERY! I rang the restaurant as Just Eats support went silent and then asked for feedback! It turns out the restaurant wasn't even open. Yet I was charged, there was some mysterious delivery guy indicated on the app and then marked as delivered!! Just Eat is ripping people off. Half of their delivery people are useless, underpaid and nearly always late. And what fascinates me is that the app indicated that the restaurant received the order, showed the tracking of the delivery guy, and the order was delivered. Unbelievable”

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Posted 2 years ago

“not delivered again, no refund just lies demn lies and terrible customer service AVOID AVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOID”

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Posted 2 years ago

“Had a delivery from Just Eat and the food was uncooked. The restaurant agreed to a refund but Just Eat would not refund. I spoke to 4 different people at Just Eat who all said exactly the same thing and did not address any of the issues I raised with them. Very poor customer service. Avoid at all costs.”

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Posted 2 years ago

“Can only recommend people stay away from Just Eat UK Ordered food on New Year’s Eve, unfortunately didn’t hear the driver knock on the door, not surprising on NYE when people are having parties but the driver didn’t bother waiting around, one knock and 42 seconds later he made off with £105 worth of food, didn’t return it to the restaurant or call us and guess what … Just Eat UK won’t refund! Money gone and treat ruined!”

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Posted 2 years ago

“Took money no delivery asking for Refund only too be told No yet shop I ordered from was closed on 26/12/22”

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Posted 2 years ago

“An absolute joke of a company, ordered food for my son. The food was left on the door step in the pouring rain, so was cold and wet because he didn't even knock on the door, he just drove off. But to top this off, he also left it at our neighbours house, so wasn't even to the right address, luckily wenhave honest neighbours! The food ended up being thrown away, and when I complained to Just Eat, all they could do was £2.06 credit to my account, they said repeated contact would make no difference and this was all they would offer!! Will never use this useless, disorganised company again. When they seem to have 1.1 everywhere, how have Trading Standards not stepped in to close this site down? So many issues everytime and just getting worse.”

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Posted 2 years ago

“Driver went to the toilet with my food and he had eaten 1 of my 3 burgers then delivered the rest cold . Free diner for the driver seems he likes quarter pounders and he not a big fan of big tasties or big macs”

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Posted 2 years ago

“I have made 4 orders recently and had reason to complain . One being del someone else’s order which they would only give me a credit for several days later, food not cooked properly, and cold food. Last was a McDonald’s and it was delivered 90 mins later when initially it said 30 - 40 mins and it was stone cold. Just eat refused to refund or credit because of THEIR other bad orders I had to complain about. Never using this terrible service again and don’t recommend either”

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Posted 2 years ago

“Disgusting avoid at all costs, order came pretty quickly from mc donalds waters meeting which was Disgusting and not fit to eat rang mcdonalds who didn't care and said get in contact with just eat. Nether wanted to be responsible for a cold order the meat like rubber and a hole right through the burger. After going back and forth with just eat was offered 73p compensation for an order over £ 12 deleted the app after telling them were they can stick the money”

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Posted 2 years ago

“Without waisting too much energy again , simple genuine advice guys - do not use or trust this app . Missing item multiple times - no refunds ! Orders that never arrived- no refunds ! Orders that takes 2 hours and a half to be delivered from 1 mile away - with freezing cold food- no refunds ! No , no , no and a big NO !!!!”

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Posted 2 years ago

“VPN's are blocked, why are companies like this so 100% against our security? Just Eat (if we can stalk you), can do one”

Helpful Report

Posted 2 years ago

“We ordered 3 of an item from asda but only 2 were delivered. On top of that the person who delivered it, knocked on the door and then left before we could answer. We therefore could not check the order. When we reported to just eat we got our money back for the item but were out of pocket on the delivery, service and bag fee. When we complained they said they do not refund delivery, service or bag charges. So basically, you have to pay for their mistakes!”

Just Eat 1 star review on 15th December 2022

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Posted 2 years ago

“Absolutely useless service they don't care about customers but money i got scammed twice from justeat and they never even bothered giving a refund they just ignored me and said sorry but they is nothing we can do. It took them 3 hours to deliver my food and the second time the stupid driver they have toke my food to a completely different place. Justeat is close to falling and I can't wait cause useless service deserves to fail. Never again in my life will I ever use them.”

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Posted 2 years ago

“So they brought me a completely wrong order (not worth the value of my one) I only wanted to ask them to swap it with my original one, of course I couldn't get in touch with them. So I chose the refund option and a couple of days later they said refund cannot be given as the picture (of the order receipt that I received) doesn't support my claim. I was starving whole night at work... so disappointing.”

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Posted 2 years ago

“This company should be barred from selling food online. It's been a uphill battle just to get them to acknowledge my problems. Awful Service”

Just Eat 1 star review on 6th December 2022

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Posted 2 years ago

“Failed to deliver my meal. They refused an immediate refund or any compensation.”

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Posted 2 years ago

Just Eat is rated 1.1 based on 794 reviews