Just Geek Reviews

Name: Just Geek
Address: Unit A, Rolling Mill Road Viking Industrial Estate, Jarrow
Rating: 4.81

4.8 Rating 4,640 Reviews

97 %

of reviewers recommend Just Geek

4.8

Based on 4,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

help@geekstore.com

Location:

Unit A, Rolling Mill Road Viking Industrial Estate
Jarrow
NE32 3DP

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Just Geek 5 star review on 12th June 2025

922

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lamp was broken reward points still missing”

Helpful Report

Posted 2 years ago

“I waited for a year for my product, it was meant to be a special birthday gift. After many months of waiting it got delayed, it got delayed multiple times and when i got into contact with customer service they assured me the stock would come, which was why i held out on refunding as i waited so long and put so much effort to getting this gift. Come today and i was refunded without any compassion from the customer service team and stating i was not allowed any compensation or help with my situation and had made me disgusted at the service i have received snd will not use it again for the forseeable future”

Helpful Report

Posted 2 years ago

“Ordered the dirty Harry figurine back in may and haven't received a date of when it's been sent. Never Order anything from this site again”

Helpful Report

Posted 2 years ago

“I love this store but this is the last time I'm ordering through them. They changed systems or whatever and lost my old account with my points and they will not respond to my husband on his account and his previous order status. This is not how you keep customers. On top of the fact that my order still came from the UK went through customs and the box was completely damaged.”

Helpful Report

Posted 2 years ago

“Frustrating user experience, one size items are usually very small and flimsy, especially the destiny snapback which would not stay hooked unless it was tapped and didn't even fit me despite allegedly being "1 size fits all"”

Helpful Report

Posted 2 years ago

“Do not trust this shop for international pre-orders. I pre-ordered the Numskull Resident Evil Licker Statue the 13th of July. The official release date is September. Surprisingly, they sent the package the 4th of August, but it never was delivered. According to the shipping company, there were problems at customs due to errors in the origin, the package was retained a few days and finally was sent back. I contacted JustGeek them to resend the package, but they don't do that: the statues will be in a warehouse until nobody knows when.”

Helpful Report

Posted 3 years ago

“1/2 size of the movie prop. very light weight. paid almost 50 with shipping but its worth maybe 12 to 15 on a good day. ill be reviewing it for my youtube fans....spoiler its wont do well”

Helpful Report

Posted 3 years ago

“Purchased 2 ducks, however 1 was out of stock, apparently this bunch of c**nts only send out when all things are in stock!! Arseoles!!”

Helpful Report

Posted 3 years ago

“order never arrived but did it ever leave ?… To my request for information, the only answer was : we have refunded your purchase and there is no tracking number of the DHL parcel and it is like that ! Unsavory website. To flee !!!”

Helpful Report

Posted 3 years ago

“Bought this jumper back in November to wear xmas day as you can see from pics its knackered 😓 very disappointed as I now have no Xmas jumper for the big day.”

Helpful Report

Posted 3 years ago

“I ordered items Dec 3rd and was told they shipped, still haven’t received a tracking number or any other information. Not impressed.”

Helpful Report

Posted 3 years ago

“took 10 days to dispatch! delivery on the website was quoted as "24hrs from dispatch", which sounds like next day delivery, who'd think it would take 10 days to pick and pack the order and get it out the warehouse.”

Helpful Report

Posted 3 years ago

“I was fooled thinking there was an actually sale for Christmas sweaters. Come find out it was $15.00 for shipping and items are coming from the UK. It's been over 3 weeks and I have yet to receive the item. Which also means I won't be receiving the sweater before Christmas”

Helpful Report

Posted 3 years ago

“I did not get my order yet, and I don't know where is it! I've try ti writer twice ti customer service but they didnt answer. So please answer me o give my Money back”

Helpful Report

Posted 3 years ago

“I have yet to receive my order”

Helpful Report

Posted 3 years ago

“Bought some items on 22 July, never received them and no updates since it was sent.... disapointed”

Helpful Report

Posted 4 years ago

“Shipping methods are very poor. Ordered both of the Dark Souls tubbz ducks and they were shipped internationally in very cheap packaging. The ducks were fine (I mean they are rubber) but as a collector who displays Dark Souls collectibles NIB, I was very dissatisfied. Also on their contact us page they have absolutely no methods of contact listed (I was specifically looking for a customer service email), and could not find one.”

Helpful Report

Posted 4 years ago

“Packaged arrived in poor condition with zero protection at all.”

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Posted 4 years ago

“If you consider ordering inside EU, just don't. You'll end up paying 3x the item's price in taxes and shipping. The already expensive shipping price does not include the VAT of entry in the country and DHL requests more money just to process the paperwork. Just not worth it”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM THIS SHOP! I ordered two items that were on pre-order. Within seconds, they took my money. No delivery date, though ... When I asked them by email, they refused to give me an estimated delivery date, simply told me that that is how they do business ... Taking my money, and I will probably have to wait several months for a delivery? Unacceptable, and simply shocking. I now hope that they will refund my money asap.”

Helpful Report

Posted 4 years ago

Just Geek is rated 4.8 based on 4,640 reviews