“While the product purchased was very good, the quality of the customer support was poor. After placing my order on August 28th, the shipment wasn't delivered until September 12th. When I sent emails asking for details about when I could expect the delivery, both emails that I sent to Just Golf Stuff went unanswered. I finally received a response after my shipment had been delivered.”
Hello Guy,
We greatly apologize for the lack of communication.
Due to system changes we have caused delays in response time and unfortunately you were affected by this.
We are currently updating our systems to ensure that this does not happen again.
Thank you for your business with UnderPar.
“Probably not directly (courier) your fault but shoes still have not been delivered. Funny you are asking me for a review when I haven’t even received the shoes. Perhaps some communication between you and the courier would make sense. BTW tracking says delivery by the end of today September 15. But yesterday it said delivery by end of day Sep 14th…”
Hello David,
We are sorry to hear that your purchase has not been delivered at this time.
A representative will be contacting you shortly to provide you with an update on your order.
Thank you for your patience and co-operation.
Hello Stephen,
Thank you for reaching out about your issue with delivery and communication.
We are truly sorry that you have experienced this inconvenience.
We are currently making changes to our system to ensure that this does not happen in the future and we are sorry that your order was affected by the changes.
We want to Thank you for your business with UnderPar.
“Shoes are good just took FOREVER TO GET HERE!! Ordered on the 8/17 label was created that day didn’t get shipped until 8/29 finally received them on 8/31, bought these for MY bachelor party couldn’t wear them took 11 days to ship something from Toronto to Ottawa I could’ve drove there in 8 hours and picked them up myself”
Hello Jay,
We are very sorry for the delay in your shipments.
We are working directly with the carrier to improve communication and minimize these impacts in the future.
Thank you for providing us with your feedback.
“I Found the purchase and delivery five star.However , the return system not so good.I have received no reply from Just Golf Stuff, from my e mail and either of my phone mesages on how to return the product.So at this point I am not very happy. It would be nice if someone from Just Golf Stuff would do what they say on their answering system and reply to my messages.
Dave.”
“Purchased the three pack of polo shirts, all large. Red one was too big so I gave it away, white one could not get wrinkles out, gave it away. Blue one PERFECT no issues. I am 70 years old, one would think at my age you should buy what you can try on.”
Hello Mike,
We greatly apologize for the delay in response. We have been updating our system and this has created some delays in response times.
We will have a representative reach out to you shortly.
“I was disappointed that the KN 95 masks I received were not of the same quality as the last ones I ordered from Just Golf. The previous masks were individually wrapped, which made it easy to transport extra masks without fear of contamination. The current masks also have an odour and needed to be aired before use.”
“My first purchase was AWESOME. The three Adidas shirts I ordered were great value and fit great. I made a 2nd purchase (the surprise package of 4 shirts for $75 and I got duplicates of the purple and black Adidas I just ordered, so now I'm stuck with copies of two shirts I already have.
I would have expected that you would have records of what members already purchased so you didn't duplicate orders! I will not be recommending that deal to anyone!
Rdegards,
John Strang”
“I was very disappointed with the sizing of the rain gear that I bought. The jacket wasn't too bad though a slight amount more room would likely have been needed given that it would be going over a few layers of clothing. The pants were too tight in the seat and the legs. I have thick, powerful legs and I'd have hoped that at an xxl size the cut would have been far more generous, especially that they would likely be covering an existing pair of pants or shorts. I have had other brands of golfwear where the xxl sizing fits well.
I ended up giving the rain gear to my brother as you did not provide for a triple-x size online. This confirms my issue with buying clothing online when you have not used it before. I won't make that mistake again.”
“I ordered these shoes 03 April, JGS sent me the wrong colour. After several days of calling (had to leave messages and never did get a call back) and emailing to sort it out I went ahead and re-ordered the shoes on 13 April. I was finally sent a return label and returned the first pair a week ago (still no word about the refund) today is 28 April and no sign of the shoes except an email that the CanPar label was created on 14 April, but the tracking feature offers no updates. I have emailed asking about where the shoes are and still waiting for a reply... now, I did try on the shoes and they fit great. Nice when your feet are slightly different sizes and the Puma fit is really nice. I am now a total Puma fan! Hence eagerness to get these shoes asap. P.S. can't rank the shoes until I get them.”
