“Any time you contact customer support you never get a reply, often it would take 3 or 4 emails before someone would reply, it could be 4 or 5 days before you get a response and sometimes no reply at all..Dont have an issue with the products just the poor response time.”
“Quick delivery and as described, but the return policy is not forgiving. The shirt didn’t fit, but it would cost me as much to return it as it did to purchase it, so I am left with an ill-fitting shirt that I will use as a gift. I will not be purchasing clothes from this site for this reason.”
“I give a shoutout and fives starts to my customer service rep Aidan, once I finally got a hold of him. But my emails to customer service went a long time without any response from anyone. So I had to call customer service to finally get ahold of a rep. Once connected with Aidan, problems were solved very quickly.”
“Re: Team Logo sets I ordered. Not happy at all. The description said it had 3 logo golf balls but it only had one. False advertising. I have voiced my concern before and a lady named Jill said she would deal with it. I then received an email stating she had shipped out something but it never arrived.
Dave Chanda.”
Hi Dave,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. We are always looking for ways to improve our customer service.
Thank you kindly.
“The first order I got was the wrong item and had to be exchanged. The exchange went well.
I am now trying to arrange a return and after several calls and emails, I have still not been in contact with anyone.”
“No one is getting back to me regarding my purchase. Shoes don't fit and I need a return label. I have emailed and called. No one replied. Would like to hear back as soon as possible.”
Hello Laura,
We apologize for the delay in response time and are currently adding to our staff to ensure that this does not happen in the future.
The shoes have successfully been returned and the refund has been issued.
Thank you for your business with Just Golf Stuff.
Hello Andre,
We apologize that you item has not been received.
An agent will be contacting you to provide you with an update on your order.
Thank you for providing us with your feedback.
“Ordered sweater for my wife in small. I did not fit her properly. To tight. Took a week and a half to get authorization for return. That is way to long. Wanted to order her a medium but wanted my credit. Did not order anything.”
Hello Sam,
I am sorry to hear that the sweater was not a correct fit on your wife and that the authorization took too long.
I can see that the refund has bene processed back to you.
Thank you for taking the time to provide your feedback.
“My order was delivered to an incorrect address.... not even on my street... when I followed with your company about non delivery, I did not receive any responses to either my multiple telephone messages or my emails. Terrible customer service!!! I was very fortunate that the person who received my package in error, came and dropped off the package to my house.”
Hello David,
We greatly apologize that your delivery was shipped to the wrong address.
Thank you for your feedback we were able to discuss this with our courier to provide better service in the future. A representative will be contacting you to discuss this experience further.
“Received multiple products that were different than advertised. Price point is great but only when you get what you order. Will think twice before ordering anything again.”
Hello Wesley,
Thank you for your business with Just Golf Stuff.
We are sorry to hear that you have not been happy with you rproducts.
A representative will be contacting you to discuss further your experience.
Thank you for your time.
Hello Richard,
Thank you for your co-operation while this is being resolved.
A representative will contact you shortly with an update on your refund.
Thank you for your feedback.
Hello Chan,
We are sorry to hear that your order was not shipped in full. We will contact our vendor and have this corrected.
A representative will be contacting your shortly to provide you with a current update.
Thank you for your co-operation while we resolve this issue.
Hello Paul,
We apologize that the wrong size was delivered.
An agent will be contacting you shortly to resolve this matter.
Thank you for taking the time to reach out to us.
