Just Posh Masks Reviews

Name: Just Posh Masks
Address: Just Posh Art LtdPO Box 4812, Henley on Thames
Rating: 4.79

4.8 Rating 1,474 Reviews

95 %

of reviewers recommend Just Posh Masks

4.8

Based on 1,474 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01189474114

Email:

tracy@justposhmasks.com

Location:

Just Posh Art LtdPO Box 4812
Henley on Thames
RG9 9GQ

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Just Posh Masks 5 star review on 14th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality great mask, painted well. I have a small head so would of liked the mask slightly smaller, but all in all I looked good in it. I recommend Just Posh Masks”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We agree, you do look good in the half face plain joker mask. We don't agree with only 3 stars for the rating, (we are only ever happy with 5 stars !), but thank you for saying you would recommend Just Posh Masks Perhaps, at your next masquerade party, we can assist you with choosing a more suitable mask for the slimmer face

Posted 4 years ago

“It's little heavy on my glasses. I thought it would have some bling, but it's all black. Can be confusing when applying it on your glasses. I thought it was over piced for what I received.”

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Posted 4 years ago

“Different ladies mask sent to the one I ordered. It was left up to me to ring to find out why & also to ask for for a refund of the balance between what I paid & the cost of the substitute. This is not best practice. Someone should have rung to let me know so I could chose what to do & the overpayment should have been brought to my attention & not the other way round. Saying all this, the staff I spoke to were very nice & helpful. I kept the masks as they were similar to the ones ordered and are lovely & well made. If this kerfuffle about the wrong mask hadn’t happened, I would have given 5 stars.”

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Posted 5 years ago

“Glue on front of mask, slightly messy and not taken time on”

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Posted 5 years ago

“Sadly they do not fit properly to Rayburn style glasses ☹️ Real shame as mask seemed really nice. Will return tomorrow 😞”

Helpful Report

Posted 6 years ago

“the choice of mask is good, the quality is reasonable and the origin being Italy was a positive added surprise. Though the delivety was stated yo be Friday/Saturday a delay after stated posting meant a small delay. if I had ordered for the weekend it would of been to late and of no use. Customer service response on a Sunday was good and rather fast.”

Helpful Report

Posted 6 years ago

Many thanks for your feedback and are pleased that you are happy with your purchase and your customer service dealings. We are disappointed that you have marked us down because the couriers took one day longer than you anticipated. May we point out that you opted for standard postage and received your mask in 3 working days.

Posted 6 years ago

“The actual mask is very pretty”

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Posted 6 years ago

“I love my mask only complaint is the colours are not the same as the picture, the pic looks soft and elegant whereas what I reacive is a lot brighter and more on the salmon side instead of soft peach which was a litter bit of a let down but it's still a nice mask”

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Posted 6 years ago

“Nice mask but colour not true to web picture so it doesn't match outfit”

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Posted 6 years ago

“Ordering was very straightforward and delivery of item ok. Unfortunately the mask delivered was not in the colour I ordered. Strangely the delivery note reflected the correct colour of the mask I actually ordered. Afraid to say it , but I just couldn't be bothered to exchange it as the event date was looming and the mask although not ideal would do!”

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Posted 6 years ago

“The product was acceptable once it arrived. Pity it went to the wrong address first time.”

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Posted 6 years ago

“Although the mask itself was lovely, sadly,the dpd delivery people delivered a box that was totally crushed on one side, so after about an hour of manipulation, I managed to get the mask back to its correct shape, I just need to glue some bits back on, that were in the box. A great mask,just a shame about the delivery company! D.Davies - Nuneaton”

Helpful Report

Posted 6 years ago

“The mask is of quality, however looked at it through the bag and it states if opened won't be able to return. When I opened the clear bag it was in I spotted that the silver on the mask is scratched and the button that looks as though it attaches the feathers was scratched and a little pitted all over. No choice now but to go with it. All in all a beautiful mask but shame about the scratches which show up as darker grey lines, one down the nose and the other to the side.”

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Posted 6 years ago

“The mask looks great, a bit disappointed with how the strap is attached, its just glued on and no holes or even tied through, not very posh at all!”

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Posted 6 years ago

“Pretty mask and very well made but should be able to send it back even if you take it out the bag because how would you know if it fits your face but apart from that it was great!”

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Posted 6 years ago

“Products 5 out of 5 - marked down as so disappointed that you are unable to break the seal on bags - so can't try masks on.”

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Posted 7 years ago

“All good except that I ordered two masks, the paperwork showed two but only one in the box. Very good response when I rang and very quick delivery of the second mask.”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“JustPoshMasks - excellent. I have no complaints whatsoever and the masks are superb. Interlink, their preferred courier, however, are dreadful. We weren't in when the order arrived. Rather than leaving the parcel with a neighbour (both were in) as they were instructed if we weren't there, they decided to throw the masks over the back gate. An 8ft high gate. The parcel landed some 6ft from the gate. Thankfully the good packaging meant nothing was damaged. Not impressed and I'd seriously think about reviewing the courier supplier.”

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Posted 8 years ago

“Our masks arrived Sat, 6/13, they are beautiful. My only disappointment is that I am a first time customer and had trouble with the order process. I immediately sent an email to the Sales Dept email listed requesting the corrections. I did not receive a reply, was charged for each mask separately, and received the Ladies mask in Silver instead of Gold. The pkg had a note stating "do not break the seal,if you may wish to return." Since this is our first order I wanted to check the fit, etc. So I opened it breaking the seal. I've decided to Keep the Silver ladies mask rather than go through an unknown return process. The Ball is a 6--weeks away and I don't want to risk not having the mask.”

Helpful Report

Posted 8 years ago

We are sorry that you are not happy with your experience with Just Posh Masks. You placed two separate orders some hours apart and this did not get picked up and therefore each order was processed separately. You ordered a silver mask which is what you received, however, we have taken your points on board and as a gesture of goodwill we have refunded one of the postage costs paid on your two orders

Posted 8 years ago

Just Posh Masks is rated 4.8 based on 1,474 reviews