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Just Posh Masks Reviews

4.8 Rating 1,474 Reviews

95 %

of reviewers recommend Just Posh Masks

Company Reviews

Product Reviews

4.8

Based on 1,474 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Read Just Posh Masks Reviews

Visit Website

Phone:

01189474114

Email:

tracy@justposhmasks.com

Location:

Just Posh Art LtdPO Box 4812
Henley on Thames
RG9 9GQ

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Just Posh Masks 5 star review on 14th February 2020

Just Posh Masks 5 star review on 22nd December 2019

Jessica Brownlee

Just Posh Masks 5 star review on 4th December 2019

Just Posh Masks 3 star review on 18th November 2019

Just Posh Masks 4 star review on 1st November 2019

Christine Sterba

Just Posh Masks 5 star review on 14th October 2019

Just Posh Masks 5 star review on 28th September 2019

Janah Daae Lampe

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 1 mask, package arrived in good time however found it contained 2 masks which would be alright as their mistake, but the issue is neither are the one that was ordered. Emails were ignored so a phone call to the provided number was met by a switchboard that doesn't list Just Posh Masks as a serving business, so chose the party shop line. Then explained the situation to the chap who answered, followed up much later by an email from the company saying I would receive a returns label. It never came. The mask was intended for Halloween and this has long gone. The 2 masks that did come are good quality and build for the price, but all a customer should expect is the item that they actually ordered and not to have to then personally take the stress and waste of time trying to return or feel ripped off!”

Posted 2 years ago

“Ordered couple masks after 3 phone conversations. Promised they would be sent next day but omitted to mention I had to be in as sent special delivery. This meant an inconvenient trip to sorting office and then had problems as parcel name has been written incorrectly. Masks looked lovely but in reality as they had a ribbon tie they did not stay in place and fitted badly over glasses.”

Posted 2 years ago

“Haven't received my order as of June 15th ...placed the order May 17th. I have emailed you twice now in the last 48 hrs and have yet to hear back from you or your company. Very disappointed in your company and service. I have the tracking number but it says still waiting for company to ship it.”

Posted 3 years ago

Read Just Posh Masks Reviews

Hi We have been trying to contact you for over a month. We have replied to every email you have sent, using more than one email in case our responses were going into your junk mail Your order is stuck in US customs which can be seen from your tracking number Would you please check your spam folders where you will see all the details of your order

Posted 3 years ago

“There was no way to attach the mask to my glasses. The mask did not have any clip or anything. It was not what I expected. I'm going to a masquerade party and I still need a mask.”

Posted 5 years ago

“I have still not received the mask. If I don’t get it by the 30th I don’t need it and will return it”

Posted 5 years ago

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Hi Barbara Whilst we appreciate your frustration, because your mask has not arrived, we would like to point out that this is not helpful feedback You purchased your mask one day before the cut off for shipping to the USA during this Christmas period We have provided you with your tracking number and can see that it is in the US which, hopefully, means it will arrive in time for your Ball Please contact us if it does not arrive in the next day or two Regards Just Posh Masks

Posted 5 years ago

“Awful. Over a week later and no mask recieved. After paying over the odds for postage and packing not impressed. Cannot comment of quality of product as yet to receive it.”

Posted 5 years ago

Read Just Posh Masks Reviews

This is an extremely disappointing review as the team at Just Posh Masks strive to please and achieve 5 stars You purchased over the weekend and your mask was dispatched on Monday. You called us to ensure the mask was on its way and then you have rated us on the service of the couriers, who, we admit, have taken a little longer than usual. However, during Black Friday, Cyber Monday and the Festive season we expect this, which is why we offer next day guaranteed or say, please expect delivery to take up to 5 days if you opt for standard postage, which you did

Posted 5 years ago

“The mask does not fit over my face correctly, my chin sticks out the bottom”

Posted 6 years ago

“You cannot get a refund if you take the mask out of the plastic packaging. The mask looked like it fitted me, so I took it out of the plastic packaging and put it on to find that it actually didn't fit me once tied on. Obviously something I could never have known until its out of the packaging. I was offered a credit note but I could have encountered the same problem and I'd just keep paying out on return postage.”

Posted 6 years ago

“Appaulling still do not have goods delivery company 10 emails 7 texts 1 phone call ignored safe place twice i was hone second time no one came to the house ignore shop drop off request now changed to house on Monday”

Posted 6 years ago

Read Just Posh Masks Reviews

We are sorry that you have had trouble with our delivery company. We have had no contact from you regarding this issue until you left this feedback Your item was dispatched on Thursday and we understand that the delivery company let you down by not leaving in a safe place on Friday. For this we apologize on behalf of them. On Friday you then requested a delivery to a DPD store which happened on Monday. We trust you have now received your mask and are happy with your purchase. If this is not the case please contact us and we will do our utmost to assist you

Posted 6 years ago

“Still waiting for our masks which we ordered over a week ago very poor service really for the price. Deliver or money back”

Posted 6 years ago

Read Just Posh Masks Reviews

We are disappointed that you have rated us on a postage service According to our records you chose the free postage service and your masks were delivered within 5 working days. Unfortunately it appears that you have not taken into account the weekend or the Bank Holiday when calculating the day you were expecting to receive your masks

Posted 6 years ago

“I received the mask and opened it to try on. The mask was too heavy for the ribbon to hold in place. I went to return and only then saw the note saying not to open the plastic bag it came in. How would I know the ribbon would not support the mask if I did not try it on? I now want to return the mask and am awaiting your instructions. Regards, Ray Coppin 07703 858701.”

Posted 7 years ago

“I have written to you regarding my issues.”

Posted 7 years ago

“I ordered my daughters mask for her sweet 15 quinceanera on 9/6/16 and we have received emails and no masks.”

Posted 7 years ago

“Ordered 7 masks and 2 arrived, incredibly frustrating as I needed them for tonight. Clearly don't value customers enough to have an order check process. Will not use again , will not recommend. Business won't be around long if this is the level of service they provide.”

Posted 8 years ago

“I ordered two masks one of them was sufficient quality the metal filigree mask was very poor quality and it was a shame I had to take it out of the packaging to try it on as now I can't return it.”

Posted 8 years ago

“complete rip off”

Posted 8 years ago

“I ordered my mask at the last minute so was glad to find one I liked on the site - a gold full face mask. It arrived on the day of the event and when opened it was red instead of Gold, just had to go with it anyway but totally ruined the outfit I had picked”

Posted 8 years ago

“I ordered 2 masks that came very quickly. Unfortunately one of the masks was damaged in a couple of places. I sent a mail asking if i could get replacement masks sent out and that i'd be returning the original masks but i've not heard anything back. These were for my own birthday party that i am hosting.”

Posted 9 years ago

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We are sorry that your email appears to have got missed. We have now emailed you and will get replacement masks out to you on Monday

Posted 9 years ago

“I ordered a white mask but was delivered a black one!!”

Posted 9 years ago

Read Just Posh Masks Reviews

We are really sorry about this mix up. We trust keeping the mask for your event and returning it for a full refund after using it went some way to compensating for the inconvenience this caused

Posted 9 years ago

“Sent mask back no refund!”

Posted 9 years ago

Read Just Posh Masks Reviews

We have no record of this mask being returned. Please contact us directly with tracking information and we will do our best to rectify this

Posted 9 years ago

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Just Posh Masks is rated 4.8 based on 1,474 reviews