“One of the pieces of merchandise I received was not as advertised; pants that were advertised as denim were a stretchy material that was nowhere close to denim. Two other items did not fit. To return the items, the buyer is responsible for shipping. What they do not tell you is that you are shipping to China, so there is the extra customs expense on top of international shipping. I opted to give the stuff away rather than go through the hassle to receive so little. When I told the woman with whom I was live-chatting that I would write a bad review and "call it a day" she responded with an offer of 25% pay back on the return items. She wrote that it would go to my "original account" so I'm hoping it makes it to my credit card account. Meanwhile a local women's shelter is getting some gifts...”
“When the website says easy and fast returns, it is a lie. They wanted me to send returns to China from the US and pay customs rates. When processed only then would I would get my money back.
I went back and forth with them, not accepting the 15%, then 35%, and finally I agreed to a 50% refund, and kept the clothing, agreeing to donate 9 of 12 items received. Refund was transacted accordingly very soon afterwards.
90% of the sizes were too big as a medium. No shape to the tops which were loose and baggie. Quality very poor.
Carol”
“Ordered item and it was too large. When trying to contact company was offered 15% refund of total price in place of sending article back for full refund. Disappointed with return situation. Will have to evaluate cost of return vs cost of item.”
“Several items dod not fit as they should have. I was offered 15% back not to return the items? What! When I paid $75. Need to check how much shipping is to China and whether it is worth it. May have to take a loss. Lesson learned.”
“Worst products and customer service I have ever experienced and I’ve done all my shopping online for 20 years. Never received over $100 worth of clothes and after over 3 months of emails back and forth they still won’t believe that I didn’t receive the package. The P.O. says delivered so I understand the confusion. As requested I initiated a post office search via the usps online form which reported it delivered of course. When I’ve had similar problems, other retailers just send my refund but I guess JFN thinks I’m trying to get away with theft. You can never speak to anyone, and different people respond to emails so you have to start from the beginning to explain again and again. They are just UNABLE to communicate. Very frustrating. So I’m out the money. By the way I did receive one package, very inferior product that I didn’t even feel worthy of donating so in the trash. Never again with this company.”
“Delivery time was over a month and trying to return substandard items was a series of barriers - you pay for shipping and customs and maybe they will credit you once they've inspected it. Avoid this retail site!”
“I purchased an anklet that didnt fit. Their response was "Many thanks for your patience and understanding" - WHAT????? Total rip off - do not buy from them”
“Terrible company to deal with. Will never purchase from them again. Clothes are not the best quality and nothing fit. Trying to return is a joke. I’ll donate my items. Will NEVER use this company again.”
“Clothes did not fit. When I started the return process, I read that you have to return to another country and pay shipping and customs fees. I contacted by chat and they offered to give me back 15% and I would keep the dresses. Then it went to 25%, I countered with 50% and they said the highest was 30%. They also said it would take awhile to post on my credit card. I plan to file a dispute so it won’t be past the dispute date . The clothes material on one dress is awful and the other two dresses fit funny. I will donate them. Lesson learned. Maybe someone can use as something. I don’t think they will fit anyone.”
“4 weeks to deliver two dresses. Cheapest fabric I have EVER felt, threads dangling out from all over the dress. In no WAY felt like cotton blend per the site, more like a really bad polyester. The reviews all over the place are manipulated by their own media so unfortunately, many will believe them. The good news is I will NEVER order clothes online after this experience, unless the store is near me and accepts returns in person.”
“BUYERS BEWARE
Shoes were not right size. return postage $40, fee for customs $60. Original order cost of shoes $40-$50 so its stupid to send them back.
BUYERS BEWARE.”
“The items I received are nothing like the picture. Not even close and the color of the item was way off. Bad advertisement and quality is very cheap and ugly. Never again. Don't buy.”
“I found sizes were too big, the clothes did not suit me, and fabric was not to my liking.
I requested a return but I have not gotten a return label.
Furthermore, the phone number listed, left a message saying that the mailbox is full.
I am not pleased with this business!”
“DON'T WASTE YOUR MONEY!! OR TIME LOOKING AT ALL THE BEAUTIFUL PICTURES OF THEIR CLOTHING ONLINE! BEWARE!
I ordered 5 blouses because they look so beautiful online and was very anxious to receive them. 4 or them were delivered approx. 3 weeks later and 1 took another 3 weeks to receive. The quality is just awful and the sizing is not at all how they list it on their chart. In the description of each blouse, it doesn't tell you the fabric content, just some kind of blend, so I was a little skeptical when I ordered them. I was so disappointed with every blouse and am sending them all back. As the return shipping is on the buyer it cost me $80 to return them. I just pray that they receive them (China) within the return deadline because it took so long for them to get to me from China. I want a complete refund and don't plan to order anything ever again. PLEASE BEWARE!
I don't go to expensive stores and spend a lot of money on clothing, however, I do know if the quality is poor, and these are not good. I'm really confused with some of the reviews that say the quality and fabric content is great, because that is so far from the truth.”
“It took them 12 days to put my order in a box, before a long shipping. After 12 days to find and box my stuff, they got the order wrong. My dress was not included. The tops I got were poor quality and a strange cut. Don't shop with these people.”
“Items do not look or fit as in the catalog. Material are cheap. Return policy is so awful and pricey that you are stuck with items you do not want. Total lost of money. Will never shop there again.”
“Buyers beware! This company advertises discounts but good luck getting them. They overcharge on items and when confronted they avoid answering your questions. If you persist, they will offer to cancel your order which is the route I took.
I found there merchandise cheap, overpriced and the customer service worthless. They do not notify you of the date your merchandise ships and you have no way to tract it. I ask the rep in customer service if they were charging me more because I was spending American dollars
and she would not answer my question.
So buyers beware. It’s just a whole lot of
S-it from China you don’t need. I am closing and blocking my account.”
“If I could give score of 0000 I would!!
This company sent me several items of which one I could not get over my head, the other was sewn inside out on both sleeves.
(ps, the rest of the blouse was correctly sewn)
The company said it was made that way on purpose..obviously it was not if the rest of the blouse was sewn correctly.
When I asked them to send corrected clothing, they refused
I then was told if I would send back the faulty items they would replace
(which I did)
BUT I needed to pay postage they said
That cost me $27 to an address in China!
I contacted PAYPAL and only the postage was returned to my credit card. This co has the most horrible customer service..
Hopefully you will not ignore the lesson I learned the hard way.
I was a great customer in the past, but never ever again will I trust this company.
Yeah I know, the clothes are cute, but worth the hassle?
No way!
I was told this is their policy!
Reminder to JUST FASHION
Policies are meant as guidelines! They are not carved in stone.
PLS read the review...the clothes are inferior quality (yeah they look cute)and most are not the items you've asked for..”
