“The Airlines Refused to Allow me to Board the Plane with my Valid United States Passport also a Valid Fully Vaccine Card along with my Round Trip Ticket under 30-Days to Return, I EMMEDIATELY CALLED JUSTFLY To make Another Reservations they Assured me I can change my Flight, But when I called back a few days later they were Trying to Extort me for my Money
#1). THEY TOLD ME: THE AIRLINE THEY USE WILL ONLY CHANGE MY TICKET IF I "UPGRADE TO A
MUCH MORE EXPENSIVE FLIGHT COSTING ME OVER $2,000. MORE...
#2). I PAID CLOSE TO $1,400. FOR MY TICKET,...NOW THEY WANT FORCE ME TO PAY FROM $3,000.
TO $5,000. FOR MY ROUND TRIP TICKET ( I WAS TOLD OVER THE PHONE).
#3). THEY TOLD ME IT WAS NOTHING THEY COULD DO BECAUSE THAT IS THE POLICY OF THE
AIRLINE THEY USE AND ONLY ONE THEY CAN FIND BUT IT WAS MUCH LESS EXPENSIVE
TICKETS AVAILABLE EVEN NOW.
#4). THE AIRLINES HAVE POLICY THEY MUST PAY INVOLUNTARY BOARDING FEES DOUBLE AMOUNT
I PAID NOW SEEKING THE AIRLINER POLICIES OF GETTING DOUBLE MY MONEY BACK WHEN BEING DENIED TO BOARD THE PLANE”
“These are awful - never ever- ever ever use them. I booked a Ryan air flight that was changed and Ryan air gave a refund - had to call Just Fly to beg for my refund and they said they would investigate it to see a refund was there - said it would take 3 days and 8 weeks to get the refund !!! Offered to send them to confirmation email from ryan air and said it was no good- am fuming - absolutely no help at all.
I hung on for 40 mins 1 time and the second time I called it was 17 mins!! Joke”
“It's astonishing how incredibly bad customer service can be. They take it to a new low, one that has completely put me off using travel booking agents (plus another bad one with Kiwi.com).
JustFly offers what appears to be a great, flexible website to change bookings, once made. One can see what flights are available (though the route cannot be changed), and if there are any additional charges incurred to switch flights (extra to their US$75 fee) - almost as professional as a common airline's site, except they don't usually charge the extra fee. But just wait until you try to make the change! I tried to book a different return, at no extra cost (apart from their US$75 change fee), but about 10 minutes later, I got an email that customer service needs to talk about the change. Thus begins about 4 hours of completely wasted time! It was as though they were trying to suck as much life (and money, as it happened!) out of me as they could manage.
1) The first call took 15 minutes of waiting to get a live person, who told me the flight would actually be another US$11 or so. I authorized that and thought the matter was finished.
2) A few minutes after that call completed, I got another email to call customer service. A 25 minute wait later, I'm told that flight had disappeared and they could no longer book it. I selected another, which had no additional charges to change, not even the US$11 I'd authorized on the first call. I became concerned, so I checked their online site to see that all these flights were still listed as available, at no additional charge.
3) Repeat #2, except this time, when the agent checks the original flight is available at no extra charge. I stay on with him, until he assures me that the flight is completely booked and there will be no need for any more calls (it's been a couple hours already). He's absolutely sure... I hear laughing in his background, but the agent himself seems to be managing not to laugh.
4) Repeat again! This time the agent (all of the calls have been to different agents, it's like they all want in on the fun!) tells me that they can only book that flight at a huge price increase - this time hundreds of dollars! I finally lose it (because I know the flight is still listed as free on their website) and tell him that I'm done the game playing. Even if they would pretend to be able to re-book the flight for me again, I'm very angry about all my wasted time. I can book a new flight for less than what they are trying to extort from me for this fee.
I tell them to leave me at the original booking (with no US$75 fee, which is already listed as a charge on my credit card), I'll go elsewhere. I don't want any more to do with them.
Good luck to anyone who has to deal with this organization!”
“Worst website to buy tickets from. Bought a ticket from an airline that went bankrupt and they failed to refund me. Had to get lawyers involved and 5 months later was able to get my bank to refund me. STAY AWAY FROM JUSTFLY!”
“Do not use Justfly. They wanted to charge me $150.00 to change a name error made literally minutes earlier. Then I read about the company only to find out that this is their m.o. they are a disreputable company!!”
