“⭐ 1-Star Review – Misleading Information and Problems Using Travel Credits
I booked a flight through JustFly in October 2025 and later canceled it. Instead of receiving a full refund, I was given travel credits.
When I tried to use my travel credits to make a new booking, I was told that I had to travel before October and could not make the new booking I wanted. This restriction was not clearly explained to me, and I received confusing and incorrect information from the AI chatbot.
The chatbot provided misleading information, and getting clear answers about my travel credits and booking options was extremely frustrating.
I was charged $1,461.93, but I was told that I could receive only $763. I did not accept that refund offer because my concerns remain unresolved.
I have SMS messages and PDF documents related to my booking and cancellation. I want JustFly to review my case, explain the travel credit restrictions clearly, and provide a fair resolution.
Based on my experience, I am very disappointed with the customer service and would advise other travelers to carefully check all restrictions before booking.
I hope JustFly takes responsibility and resolves this issue fairly.”
“Terrible experience so far, but still hoping for a miracle resolution
On September 18 2026, I attempted to book a plane ticket from NY to Hanoi, Vietnam.
I got a Confirmation number (308 865 571). I later received several emails indicating that the booking was on hold and ultimately canceled.
I was not aware that there was another booking (Confirmation # 308 889 171). I only became aware of this booking on September 24, 2026.
Being that I still wanted to take my trip I paid for another airline ticket on September 23 2026 (confirmation # 309 240 511)
While at the airport to catch my flight on September 24 2026, I realized that there was a double booking. My phone was dead and so I borrowed a fellow passengers phone to call Justfly. The call was routed to Justy’s AI agent (Mila). Mila just kept telling me to hold on, while not offering me any resolution. I asked repeatedly to be transferred to a human agent. Mila kept stalling and would not transfer the call. After about 2 hours of bring on the phone, with no progress, I had to hang up because my flight was boarding.
After I returned from my trip. I resumed calling Justfly and still haven’t received any resolution.
Both flights were on the same day, with the same airline, for the same passenger. Aside the fact that I called Justfly to cancel before I traveled, Justfly should have also flagged the double booking. Seeing as I, A. Ezediaro cannot split myself in two and get on two flights, both leaving out of LGA at 9:59 AM in the morning.
Justfly it is highly reprehensible to SCAM your loyal customers. I ask that you resolve this matter ASAP and issue a refund.”
“I booke a flight from buenos Aires to Miami for 2 on Sept 1, 2026. Twenty minutes lated, a read a confirmation email saying the date was Oct19, 2026 ,not December 19, 2026 which I needed. I immeiately called Justfly and was told the ticcket is in process and i need to call the airline. I did so, and airline said the booking was controlled by the agent, Justfly. I proceeded to call Justfly multiple times and was told each time it would be changed in 72 hours. It is now October 5, 2026 and I get an email from justfly saying that it would cost over $1300 to change the flight , which is more than the original cost. I looked at the airline website and a new booking was less than that. The booking remains unchanged at this time. I am instructing Justfly to cancel the booking and I am contesting all fees paid to Justfly. I RECOMMEND AVOIDING JUSTFLY AT ALL COSTS,”
“HORRIBLE EXPERIENCE. NEVER AGAIN. You made this an awful experience. Nobody answered the customer care line and that Mila is no good. BOT. To change your reservation do not rely on them. Via chat or phone. Just yuck”
“A good company is one that can not only sell you tickets, but also provide assistance in the event of a flight cancellation. Justfly is completely disloyal to its customers. If your flight is canceled, you will deeply regret ever dealing with this agency. My Danube cruise was canceled, and I received the confirmation email at 9 a.m. on the day of departure. Turkish Airlines gave me a credit, but Justfly took $150 from that credit for some obscure service. Three hours on the phone, and the problem is not resolved! No one bothered to send an email confirming the credit. I lost money, and the agency lost a loyal customer. So, be aware! Stay away from Justfly!”
“I tried to book a flight on Justfly and the Affirm virtual card was declined. I tried a second time and declined again. I then pivoted to another site and purchased the tickets. Meanwhile without my consent or knowledge Justfly purchased duplicate tickets. I called United Airlines to book seats and was notified that Justfly had purchased duplicate tickets. United cancelled the tickets and refunded the total amount paid back to Justfly. Justfly denies getting refund. AVOID THIS OUTFIT!!!”
“NEVER USE THEM !! Our flight with Iberia was cancelled and justly would not give us the credit although Iberia told us the agency should refund us. Over an hour wait time on phone !!my friend who was on my flight bought his ticket on Expedia and immediately got refunded for the cancelled flight”
“about a month before my departure date my one of my flights were canceled , i was placed on an other flight which did not work for with a 6 hour layover , immediately i contacted the airline they told me i have to reach out to the booking agent to request the cancelation and refund. so i called justfly and after waiting for close to 2 hours i got an agent on the phone which told me he has to transfer me so i waited an other hour and now the new agent told me he will be submitting the request for me a week later i reached out to them again being that have have not received any response yet , and again had to wait for hours to reach a live agent now the new agent told me that they cannot help me i have to talk to the airline after talking to the airline they promised me i'm approved for the refund but the request for that has to come from Justfly , so called back Justfly and of course again waited for hours the agent informed me that they have reached the max they can do for me and cannot help me iave to call back the airline, it has been already 5 weeks since my initial contact to Justfly and have spent many many hours on hold trying to get this solved the staff at justfly are simply not willing to help being very rude , unprofessional ,”
“rarely leave negative reviews, but this experience was too upsetting not to share.
I booked through JustFly and later needed to change my flight due to my sister’s funeral—obviously not something anyone plans for. When I went to make the change, I was charged over $600, which was more than the original cost of the ticket.
What made it worse was the complete lack of flexibility or compassion given the situation. I understand policies exist, but charging more than the original fare for a change in the case of a family emergency felt excessive and unfair.
This experience left a very bad impression, and I will not be using JustFly again. I strongly recommend others read the fine print carefully before booking, especially if there’s any chance your plans might”
“They absolute worst service that I've ever had charges put on my card that I have to sit on hold still nobody contacts you then bring your virtual assistant is there which is garbage this company sucks”
“I had the worst experience with justfly. It took hours of waiting to get ahold of someone. I spent 4 hours on hold one day, waited 2 hours another day, an hour another day, and finally 4 hours another day to finally get ahold of someone. When I did get ahold of someone they were absolutely no help. They kept putting me on hold for multiple minutes at a time, and when they came back they would tell me only a few more minutes. This call went on for over two hours! My flight was cancelled and they moved to another flight that I could not catch and would only refund me part of what I paid. I will never be using justfly again. I have had the worst experience with them. Their customer support/help was terrible!”
“I do not recommend using Odyssey. I canceled my booking within the 24-hour window, but they still charged me a $150 transaction fee, which I believe is unjustified.”
“Appalling. Flights cancelled due to the war. The airlines say I'm entitled to a full refund. Justfly won't process it. So basically have stolen my money. Going through my credit card but really shouldn't have to. Its shoukd be a straight forward refund.”
“Was on hold more than 2 hours, got stuck in the jungle and could not get past their AI to talk to a real person in an emergency. WILL NEVER USE THEM AGAIN. STRONGLY RECOMMEND NOT TO USE THEM. Horrible customer service. Hated it, never again.”
“Booked a flight voucher for $600. They would not refund me when I was no longer able to go and was told the voucher would not expire. I recently tried to use it and was told it is no longer valid.”
“I wasn't seeking a refund, just a possible travel credit, due to a relative being declared unable to travel medically. They had been the ones to suggest the idea of a travel credit or voucher, but then they did a 180 a few minutes later and said I would no longer have those as options. I tend to book lots of flights each year for employees, friends and relatives. None will done through Justfly.”
“We paid for a round trip, and on the return journey they didn't have our tickets. They left us stranded in another country, without any explanation or assistance. They haven't refunded our money, and we had to buy new tickets. I don't recommend them; they are completely unreliable. In the end, it cost us much more.”
“The entire experience was terrible. They constantly added hidden fees, making it feel like a scam. I was charged $88 for a booking fee to select a seat on top of paying to select a seat. Upgrading to a flight with baggage was $222 per person, far more expensive than booking directly with the airline for the same upgrade. When I realized what scam it was I wanted to cancel the flight within 24h but there was another $75 fee per person to cancel within 24 hours, even though the airline wouldn’t charge for that. Wait times were over hour just to chat with someone. While the upfront price might seem lower, they will charge unreasonable fees for everything. I now have to pay $330 per bag for three people—absolutely unacceptable. Avoid at all costs. These practices should be illegal.”
“This is the worst experience I’ve ever had with traveling. Just fly reserved my name for a ticket but never completed the ticketing and I was left with NO explanation in Dublin, Ireland from the USA. This is a scam!!! I bought a non refundable ticket so they told me it’s nothing that could be done but buy another one. If I missed my flight due to whatever reason of myself…It’s my fault and I would accept that. If the airline makes an error I would take it up with them. However, this was blatant negligence on the part of JustFly. The airline showed me me and my wife’s name on the screen with NO confirmed TICKETING. It’s as if JustFly reserved our spot but never completed or paid. On one computer the tickets were cancelled. When a called I got an AI assistant “Mila” that was no help at all and later when I finally got in contact with a live agent they put me on hold for over 2 hours. Now I’m in another nation, on a call that I’m being charged by the minute and I told them that. They didn’t care or even help. Avoid JustFly at all cost. It is a scam!!!”
