“Title: AVOID JustFly — Deceptive fees cost me $725
I booked a flight to Cali, Colombia through JustFly and purchased travel insurance. When I changed my travel date to December 1, JustFly charged a $150 fee and an additional $518 — fees that were never disclosed up front. The new flight was priced lower than my original ticket, yet I lost the full $725. Customer service is impossible to reach by phone; after payment you’re routed to an AI text bot that provides no resolution. I would never recommend JustFly. Book directly with airlines — don’t risk being hit with hidden, deceptive fees.”
“They took my money for a round trip. The airline had no record of a round trip. I could not get a live person at just fly and couldn’t get it fixed or a refund. The airline refunded me for the first part of the trip but had no record of the second part so I lost about $100 after hours of work. They stink.”
“am writing to express my extreme dissatisfaction with my recent purchase of a premium economy ticket (purchased yesterday at 5 PM PCT) for a flight from Helsinki to Los Angeles. The ticket, which was quite expensive, did not include a seat assignment despite the completion of the transaction and the charge to my credit card.
Following the purchase, I contacted both Finnair and British Airways customer service, who informed me that the ticket had not yet been issued and that I needed to contact JustFly to complete the process or risk being assigned a seat only at check-in. This is unacceptable, particularly given the 11-hour flight duration and my preference for an aisle seat.
My subsequent attempts to resolve this issue with JustFly have been equally frustrating. After a lengthy chat this morning, I was initially told to wait three to four days for the ticketing process to be completed. When I then requested a cancellation, I was informed by a JustFly representative (Mila) that a $75 processing fee would apply. Given that I initiated the cancellation request within 24 hours of purchase, I believe this fee is unwarranted. Furthermore, my request for a direct contact number for customer service support was met with an inability to provide such information.
My subsequent calls to the JustFly 1-800 number resulted in being routed back to the same virtual assistant (Mila) despite my request to speak with a live agent. After a 30-minute hold, I received no resolution. The suggestion to book a new flight and then call back to cancel the original booking with its associated $75 fee is frankly unacceptable and demonstrates a lack of customer service proficiency.
Due to this consistently poor service, I will not be using JustFly for future travel arrangements. I request a full refund of the ticket cost, excluding any unjustified processing fees. I look forward to your prompt response and resolution to this matter.”
“customer support is a nightmare—you’ll be left completely on your own. Speaking to a human is nearly impossible, and they refuse to take responsibility for their mistakes. Their errors cost me USD 400 and countless hours on the phone. Save yourself the frustration and stay away.”
“Took the money for flights and never confirmed them. Cannot speak to a human. Having to wait 7 days to start a chargeback with my bank. Absolute joke”
“I tried to purchase a fly ticket in justfly. I found a good price but wanted to ad luggage so I called the main number an operator found the fly and told me that the price was double they try to scam you, don't honor what they are selling in their website on top while I was explaining she hung up the call, so unprofessional and rude.”
“I will never use justfly.com again to purchase flight or travel tickets. I recently bought a round trip ticket and travel insurance and had to cancel 2 days later and it has ended up costing me about $250, because seat fees and other fees are not included!!! I never saw anything saying my trip would not be refunded in full! My family and I are big travelers and will NOT use justfly again. We will go directly to the airline or use another travel aggregator. In addition, I think I was chatting with an Artificial Intelligence system, because it would not accept my birth date for verification, it took 10 minutes just to get that straightened out and then it miscalculated on the calendar! What lousy service.”
“The worst agency. 75$ for cancellation with in 24 hours, no refund on seat reservation with in
24 hours booking. It's a rip off, stay away from this agency”
“I booked a last-minute flight with them for my son. The next morning I found out that he needed a different return flight home. It wasn't even 18h later and there was no way to cancel or even modify his trip without paying a $75 penalty. All of the other sites like Justfly give you 24h to cancel, but not Justfly. Justfly should be renamed Justaripoff.com. I will stick with Priceline and Booking.com in the future. The flight prices are the same with much better customer service.”
“My withdrawal had been pending for weeks, and my account balance had mysteriously dropped to zero. I couldn’t get any answers—until I contacted the email listed in my bio. Mrs. Mercy and her team helped me recover my funds efficiently. While the wait was frustrating, I’m thankful for their expertise.”
“Hidden $200 Fee – Be Very Careful
I booked an international flight through JustFly, and when I needed to change my ticket, I was shocked to find out that JustFly charges their own $200 fee, completely separate from the airline’s $200 change fee. That’s a total of $400 just to change a flight — something that wasn’t made clear at booking.
Their website doesn’t explain these fees clearly, and there was no warning about JustFly’s separate penalty until I called. It feels like a bait-and-switch tactic — the low prices are appealing, but they more than make up for it with hidden charges later.
If you’re considering using JustFly, be extremely cautious. Read every line of the fine print and expect to pay a lot more if your travel plans change. Honestly, you’re better off booking directly with the airline.”
