“the website gave me an option to choose a seat without showing me the fees, and the seat fees didn't show at the total check out but I realize I was charged $1100 just for seat for two tickets almost the same amount of a ticket. This website is a rip-off.”
“I booked a flight Egypt air, later cancelled the flight, it was confirmed flight was refund eligible. Justly said their cancelation fee is $200 and Egypt air cancelation fee is $150, till date justly had refused to issue my refund. Reading all the reviews here I see that this company does this to defraud people, but I'll be looking into other actions to take to get my refund.”
“I had a highly disappointing experience with Justfly regarding their ticket cancellation process. In addition to the airline's own cancellation fees, Justfly charged an additional $200 per passenger, which resulted in a total of $600 for just two bookings involving three passengers on the same day.
While I fully understand that service fees are part of the business, this amount felt excessive and unreasonable. It gave the clear impression that customer care and fairness are not priorities for Justfly. With fees like these, it is difficult to justify ever booking through Justfly again.
Going forward, I will exercise extreme caution before using their services and strongly encourage Justfly's management to carefully reconsider their fee structure and adjustment charges.
I am sharing this experience to help others make informed decisions and avoid similar frustrations.”
“I booked a flight to hawaii and paid for first class to find out the first leg of the trip I have to sit in economy class. they want an additional 600 for a tickets I already paid 4k. No one would change it. I can't even upgrade through the airline so I am stuck. Never again will I book through them”
“Took 2 weeks to actually get a ticket, then issues getting payment through, now after canceling the flight 2.5 months ahead of time I don't get a full refund”
“This company will steal your money on day broad light!! I paid full amount for BA flight return ticket plus bag insurance,yet I had to pay again to british airways at the airport for trip segments!!
Avoid this company like plague!!”
“This site is really fraud. They have pushed me to choose a seat and deducted too much money equal to half price of the ticket only for forced seat reservation without my confirmation!
The customer service only is replying via chat! And when I asked for an official email I got this response: we don't have any email!!
How can a reliable company exists without even one official email....”
“I booked a flight for 4 people via Justfly with Asiana Airlines, Los Angeles to Vientiane, Laos departing Jan 10, 2025, with 1 stop in Inchon, Korea. Tickets were $1491.80 with $51.80 for baggage tracking. Approximately 16 hours prior to departure I discovered a wrong name on one of the tickets. Bottom line - Asiana said can change the spelling but wouldn't change the name so I opted to cancel the ticket for that person. I was told the cancellation would be $200. I said ok and gave the link for the $200. Next day I saw Justfly charged $251.80 (cancellation and baggage tracking fee I paid). Then I found out the refund for the ticket was only $1291.80, not the $1491.80 I paid. So, that means I paid $451.80 to have 1 ticket cancelled. I was told refund would take 6-8 weeks. Contacted Justfly and clicked on Chat. Only AI on chat and gave stupid reason for the amounts. Won't ever use Justfly again, probably not Asiana either. Also, when the passengers arrived at Inchon for transfer to Busan Air, they were charged $50.00 for Korean visa and were in Inchon for 1 hr 30 mins.”
“They collected my money for assigned seating. When the flight was canceled, they refused to send me my refund unless I sent in a boarding pass from the airline I was transferred to. Why is the onus on the customer to maintain their records exactly? And who holds on to the boarding pass after they have boarded?”
“justfly is a scam, please avoid this company. they scammed me and i have seen many people who experienced the same problem. Please avoid justly, they scam everyone. Thanks”
“If there’s in case of emergency they offer this travel insurance you pay extra for. It doesn’t work as easy as you think. You need to be in dying situation to be able to use it. I have pregnancy health issue and I provided them with all they needed but they kept of persisting to have my starting date when my issue started. My Ob provided all that in a letter but they kept on saying that they really need a specific date. The insurance they offer is a scam. I will never be using justfly again. There’s plenty of website you can use other than justfly. People that left good reviews most likely employees of their. I 100% do not recommend this website to book any flights. You will waste so much money and time. Also, their customer service sucks. Most of the time you won’t get an actual person to answer your questions or concerns. It’s robotic communication only. You do not get anyone on the phone also. Nothing in this website is easy or convenient. YOU USE IT, GUARANTEED YOU’LL LOSE MONEY.”
