“JustFly
Mônica O'Brien
1 review
US
Rated 1 out of 5 stars
2 hours ago
Justfly Nightmare
I bought my round trip tickets to Brazil in June in order to get a good deal. After sometime I started getting emails saying that there was a change in my itinerary. I tried many times to contact Justfly customer service and only got the virtual assistant. I asked to have the new itinerary emailed to me and received the same itinerary. When I tried to book the seats in the airline app I found out I had an impossible itinerary, the flight from Fort Lauderdale to São Paulo left before the flight from Boston to Fort Lauderdale.
Then my nightmare began.
After 40 minutes wait I could talk to a real person.
The first thing they offer is to cancel the flights and give you a refund, but I refused that because the price would be at least double.
I spent almost two days on the phone with different attendants, because the line always went dead after an hour or so but I insisted in calling back and just waiting for a person to pick up.
On the second day no matter how long I waited nobody picked up my calls so I had to cancel the flights and buy another ones for double of the price.
It’s been 11 days and I still haven’t got any refunds.”
“Title: AVOID JustFly — Deceptive fees cost me $725
I booked a flight to Cali, Colombia through JustFly and purchased travel insurance. When I changed my travel date to December 1, JustFly charged a $150 fee and an additional $518 — fees that were never disclosed up front. The new flight was priced lower than my original ticket, yet I lost the full $725. Customer service is impossible to reach by phone; after payment you’re routed to an AI text bot that provides no resolution. I would never recommend JustFly. Book directly with airlines — don’t risk being hit with hidden, deceptive fees.”
“They took my money for a round trip. The airline had no record of a round trip. I could not get a live person at just fly and couldn’t get it fixed or a refund. The airline refunded me for the first part of the trip but had no record of the second part so I lost about $100 after hours of work. They stink.”
“am writing to express my extreme dissatisfaction with my recent purchase of a premium economy ticket (purchased yesterday at 5 PM PCT) for a flight from Helsinki to Los Angeles. The ticket, which was quite expensive, did not include a seat assignment despite the completion of the transaction and the charge to my credit card.
Following the purchase, I contacted both Finnair and British Airways customer service, who informed me that the ticket had not yet been issued and that I needed to contact JustFly to complete the process or risk being assigned a seat only at check-in. This is unacceptable, particularly given the 11-hour flight duration and my preference for an aisle seat.
My subsequent attempts to resolve this issue with JustFly have been equally frustrating. After a lengthy chat this morning, I was initially told to wait three to four days for the ticketing process to be completed. When I then requested a cancellation, I was informed by a JustFly representative (Mila) that a $75 processing fee would apply. Given that I initiated the cancellation request within 24 hours of purchase, I believe this fee is unwarranted. Furthermore, my request for a direct contact number for customer service support was met with an inability to provide such information.
My subsequent calls to the JustFly 1-800 number resulted in being routed back to the same virtual assistant (Mila) despite my request to speak with a live agent. After a 30-minute hold, I received no resolution. The suggestion to book a new flight and then call back to cancel the original booking with its associated $75 fee is frankly unacceptable and demonstrates a lack of customer service proficiency.
Due to this consistently poor service, I will not be using JustFly for future travel arrangements. I request a full refund of the ticket cost, excluding any unjustified processing fees. I look forward to your prompt response and resolution to this matter.”
“customer support is a nightmare—you’ll be left completely on your own. Speaking to a human is nearly impossible, and they refuse to take responsibility for their mistakes. Their errors cost me USD 400 and countless hours on the phone. Save yourself the frustration and stay away.”
“Took the money for flights and never confirmed them. Cannot speak to a human. Having to wait 7 days to start a chargeback with my bank. Absolute joke”
“I tried to purchase a fly ticket in justfly. I found a good price but wanted to ad luggage so I called the main number an operator found the fly and told me that the price was double they try to scam you, don't honor what they are selling in their website on top while I was explaining she hung up the call, so unprofessional and rude.”
“I booked a round-trip flight for 7.19.25 from Orlando to Geneva, Switzerland. My " emergency expedited" passport on 7.18.25 as I was assured it would arrive. JUSTFLY quoted me over $6000 to reschedule & No Refund to cancel. They offered to book another flight prior to takeoff time of original departure flight for additional fees. NOT feasible & not reasonable. I am out of $ 1,066.46!!”
“I will never use justfly.com again to purchase flight or travel tickets. I recently bought a round trip ticket and travel insurance and had to cancel 2 days later and it has ended up costing me about $250, because seat fees and other fees are not included!!! I never saw anything saying my trip would not be refunded in full! My family and I are big travelers and will NOT use justfly again. We will go directly to the airline or use another travel aggregator. In addition, I think I was chatting with an Artificial Intelligence system, because it would not accept my birth date for verification, it took 10 minutes just to get that straightened out and then it miscalculated on the calendar! What lousy service.”
“The worst agency. 75$ for cancellation with in 24 hours, no refund on seat reservation with in
24 hours booking. It's a rip off, stay away from this agency”
“I booked a last-minute flight with them for my son. The next morning I found out that he needed a different return flight home. It wasn't even 18h later and there was no way to cancel or even modify his trip without paying a $75 penalty. All of the other sites like Justfly give you 24h to cancel, but not Justfly. Justfly should be renamed Justaripoff.com. I will stick with Priceline and Booking.com in the future. The flight prices are the same with much better customer service.”
