Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't realize it was that huge width.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that your new item is not what is expected. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Broke day one”

Helpful Report

Posted 3 years ago

Hi there, Thank you for letting us know about this. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I didn't receive the full refund when I wanted to make a return.”

Helpful Report

Posted 3 years ago

Hi Stella, Thanks for bringing this to our attention. I am very sorry to hear that you weren't refunded correctly. Let me take a look at this and send you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“First I didn’t receive my order. UPS was supposed to deliver it. They gave it to the postal service because they couldn’t find my address. Postal service told me that they had returned it back to sender because my address was incomplete. No one seems to be able to help me. So I don’t have my order and I lost out $200.00 plus I paid over $15.00 for shipping. It been over a month. I’m not really happy and I’m a first time buyer.”

Helpful Report

Posted 3 years ago

Hi Lehua, Thank you for posting honest feedback. I am very sorry to hear that you're unsatisfied, upon checking, you have entered a different address which made your order sent back to us. We're still waiting for the package before we can ship a new one for you. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I was expecting something with a little more intense vibration, so this particular toy did not do anything for me- I can get myself off quicker than the toy I bought...but the lube was nice!”

Helpful Report

Posted 3 years ago

Hi there, We appreciate your honest review. I am very sorry to hear that you seemed unsatisfied with your purchase. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“The product was great, but the charger stopped working after the first charge. I'm buying another charger on e-bay before I throw it all out.”

Helpful Report

Posted 3 years ago

Hi Ann, Thank you for posting your feedback. I am very sorry to hear that you’re charger has stopped working. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena My First Blush Customer Experience Team

Posted 3 years ago

“I ordered on April 27th. It said 3-5 days shipping and I started freaking out after over a week and still had not shipped! Finally on May 6th I get an email that it had shipped and I just received my order today, May 8th. I’m so relieved I got what I ordered but would never order through them again. I thought for sure I had been scammed because it took sooo long to get what was supposed to take 3-5 days.”

Helpful Report

Posted 4 years ago

Hi Keith, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I placed an order on April 15th and it is now April 30th. I have called and sent an email. Without any update to when my order will be delivered. I am very displeased and I will not order anything else from this company and I will not recommend. You need to update you shipping time on your page. As well as have someone answer the calls and emails that are sent to you.”

Helpful Report

Posted 4 years ago

Hi Ashley, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“Vibrator worked for 30 seconds. ..junk.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for posting an honest feedback. I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“I bought 2 different items about a month apart and the 1st one broke within a month and the 2nd item doesn't have the power it claims. I was happy with the 1st item but it broke too easily so I am not happy about that because they are too expensive to not last more than a month!”

Helpful Report

Posted 4 years ago

Hello Tamara, Thank you for taking the time to leave a review. I am very sorry to hear that you're not happy with your new item. I have gone ahead and sent you a direct message to get this fixed. Kindest regards, Betty My First Blush Customer Experience Team

Posted 4 years ago

“I haven't received it yet lmao”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to leave a review. I'm very sorry to hear that your package has not arrived yet. I have addressed your concern and sent you a direct message. Kindest regards, Betty My First Blush Customer Experience Team

Posted 4 years ago

“dildo was not duel density as described, too rigid and customs had package ripped open,God knows what else they did”

Helpful Report

Posted 4 years ago

Hello John, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not received as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda My First Blush Customer Experience Team

Posted 4 years ago

“Item was very big and nice. I would really like it, but the suction cup does not work very well; which is the main reason I bought it.”

Helpful Report

Posted 4 years ago

Hello Dennis, Thank you for reaching out and sending us your feedback. I am sorry to learn that your item was not as sturdy as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“I tried to get some " how to use information" on line and on the manual, and it was not very informative.”

Helpful Report

Posted 4 years ago

Hello Henry, Thank you for reaching out and sending us your feedback. I am sorry to learn that you had some challenges with our services and guidelines. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda My First Blush Customer Experience Team

Posted 4 years ago

“I did everything my product said and still not working I email support from the product had got no answer back”

Helpful Report

Posted 4 years ago

Hello Michelle, Thank you for taking the time to leave a review. I'm very sorry to hear that your item didn't work. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty My First Blush Customer Experience Team

Posted 4 years ago

“The item I ordered is very noisy! I had the same item before and it was not noisy.”

Helpful Report

Posted 4 years ago

Hi Beverly, Thank you for sharing your honest review. I'm very sorry to hear if you think that your item was very noisy. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“I bought two items I had problems with. A third item was fine, just as represented. My First Blush came through with offers to issue credits or replacements for the faulty items. They have excellent customer service and promptly look to keep the customer satisfied.”

Helpful Report

Posted 4 years ago

Hello John, Thank you for taking the time to leave a review. I'm very sorry to hear that the new items you purchased did not meet your expectations. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“Did not entertained me at all!”

Helpful Report

Posted 4 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not as delightful as you may have expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda My First Blush Customer Experience Team

Posted 4 years ago

“My purchase took 2 weeks for me to receive it. Customer service was not helpful in the least.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for posting an honest feedback. I am very sorry to hear that it took a while for you to receive your toys and that our customer service was not able to assist. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“It’s too big”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that your new toy did not reach your expectations. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

Mindful is rated 4.0 based on 2,396 reviews