Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was separated into 2 packages. The second one never arrived to me. The tracking marked it as delivered. I don't know who got the package with my name on it.”

Helpful Report

Posted 2 years ago

Hello Rita, Thank you for reaching out and sending us your feedback. I am sorry to learn that your delivery experience was not ideal. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“item was not what I had ordered from your selection”

Helpful Report

Posted 2 years ago

Hello David, Thank you for sending us your review. I’m very sorry to hear that the item you received was not something you expected. I have gone ahead and sent you a direct message to make things right. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“The item didn’t work very well, it was overpriced for what it was. I won’t use it again,”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear thatthe item did not work well. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I haven't received my order according to your tracking information my package has been sitting in your New Jersey facility since January 13th. That's 12 days funny thing the facility is only 3 hours away.. Not happy..”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you for posting your feedback. I am very sorry to hear that you have not received your order yet. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Arrived without cup base. An incomplete purchase”

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Posted 2 years ago

Hello Richard, We appreciate your time in sending us your feedback. I’m very sorry to hear that you’re not happy with your recent purchase. I have gone ahead and sent you a direct message to address your concern. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“shipping takes to long”

Helpful Report

Posted 2 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry that shipping was not as timely as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Quality is not good, great cust serv”

Helpful Report

Posted 2 years ago

Hello Jarrod, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not functioning as expected. I see that you are already being assisted by one of our customer service representatives. Please do monitor your emails so we can address this asap. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“What bothers me is that according to the tracking, it took 8 1/2 DAYS for my order to get from Solon, Ohio (50 miles from me) to my mailbox! REALLY!?”

Helpful Report

Posted 2 years ago

Hello Jay, We appreciate your time in sending us your feedback. I am very sorry to hear that your package was delayed. I apologize for the inconvenience. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“While the customer service reps were very nice when I would hear from them, I had several emails go unanswered. Then the packaging were bags, my opinion box's would make it more private.”

Helpful Report

Posted 2 years ago

Hello there, We appreciate your time in sending us your feedback and suggestions. I’m very sorry to hear that you’re not happy with your recent purchase with us. I have sent a direct message to address your concern and get this fixed asap. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Product was not like the description”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sending us your feedback. I'm very sorry to hear that the product you’ve purchased did not meet your expectations. I have sent a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“I did not enjoy my purchase the strap on hoster is not of good quality and began to unravel imediately . so I cant use it' and it was suppose to come with vibrateing action. i found it to be a heavy piece of rubber that the hoster dont support. not way to charge”

Helpful Report

Posted 2 years ago

Hello Katrina, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Package arrive postage due. I had to puck it up at the post office and pay postage.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting your honest feedback. We're not sure this has ever happened before. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can further investigate this. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“The items didn't work as they are advertized.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you're not happy with your purchase. We value customer satisfaction and we wanted to make things right. I have gone ahead and sent you a direct message to get this resolved as soon as possible. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I got the mystery box and I felt it was stuff for a lesbian relationship I ended up trashing most of it. I’m not involved with another woman”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting your honest feedback. I am very sorry to hear that you seemed not satisfied with your purchase from us. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“I gave it to my friend as a gift because I know she has been collecting them 😅 but for a reason she said my gift was a piece of junk so she trashed it 😡 What a rude person she is!! Oh well.”

Helpful Report

Posted 2 years ago

Hi Tessie, Thank you for posting your honest feedback. I am very sorry to hear that your friend isn't happy with your gift. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“It TRULY has no power & its not fun. My bad shouldn't bought one on sale.. It's CUTE!!”

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Posted 2 years ago

Hello Paula, We appreciate your time in sending us your feedback. I’m sorry to hear that you’re not satisfied with the product you’ve purchased. I’ve gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“I wasted my money”

Helpful Report

Posted 2 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to hear that your purchase was not received as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“The vibrating unit I purchased, LELO Tiani2, doesn't turn off when the power button is held down for several seconds. It keeps vibrating through the various cycles until starting over again, then it shuts off. Not satisfactory.”

Helpful Report

Posted 2 years ago

Hi Carl, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“I paid over $50 for a product that looks like it was previously returned. Packaging was open & product was malfunctioning so I discarded it.”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not received as expected. I've gone ahead and sent you a direct message to get this resolved right away. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Vibrator was perfect size according to wife. It just started smelling like it was burning and quit working. Need info on how to get refund or another one to try again.”

Helpful Report

Posted 2 years ago

Hello Marcus, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase seems to not work as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

Mindful is rated 4.0 based on 2,396 reviews