Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my order but charged for it!”

Helpful Report

Posted 2 years ago

Hi Nancyann, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your order yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Vibrator was Difficult to put together, too many battery and didn’t work. Waste of money”

Helpful Report

Posted 2 years ago

Hi Elyse, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Doesn’t work”

Helpful Report

Posted 2 years ago

Hi Christen, Thank you for sending us your feedback. I’m sorry to hear that your new item didn’t work. I’ve gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“The item I purchased came in an envelope that did not protect it. The box was crushed and my item that I paid over $60 for did not work. I do have to say that customer service has been AMAZING!!!!! They sent me a replacement right away, but unfortunately, the replacement came in the same exact condition as the first one.”

Helpful Report

Posted 2 years ago

Hi Leah, Thank you for posting your honest feedback. I am very sorry to hear that your replacement item is still defective. We value customer satisfaction and we wanted to make things right. Upon checking, one of my colleagues has been waiting for the photo and a response from you since October 9th via email to help you resolve your issue. We are still waiting for your reply there. I've also gone ahead and sent you a separate email to help you resolve this. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“This item is a waste if money. It's a ridiculously small item.”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for posting your honest feedback. I am very sorry to hear that you are not satisfied with your new toy since it's too small. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“I never got my package and they just took my money”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting your honest feedback. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Terrible customer service Do not respond to discourage returns”

Helpful Report

Posted 2 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to learn about your experience with our service. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“I give you one star because I never received my product but I paid for it but still never got itno”

Helpful Report

Posted 2 years ago

Hello Matt, Thank you for taking the time to send us your feedback. I understand that you haven't received your order and I am very sorry for the inconvenience. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“stopallmessages”

Helpful Report

Posted 2 years ago

Hello there, I am sorry to hear that you have been receiving messages from us. I have gone ahead and sent you a direct message so we can get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I purchased a toy on 8/6/21. On 8/20/21, I tried to change the batteries. The first battery came out w/no problem. The second battery was not so, easy to remove. I had to hit the end of my toy to get the battery to move. In the process the white tube that held the batteries came out. I was then able to change the second battery and put the tube back inside the toy. When I turned it on, it was very, very loud. When I went to turn it off the turn off mechanism would not work. Called CS, stated they would send out a replacement, waiting to hear back from Mindful.”

Helpful Report

Posted 2 years ago

Hello Sherry, Thank you for taking the time to send us your feedback. I am very sorry to hear that you haven’t received an update regarding your replacement item. I have sent a direct message to you with the tracking information of your replacement unit so you can track this package to your home. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“product unsatisfactory”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for posting your honest feedback. I am very sorry to hear that you're not satisfied with your new toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Where is my order?”

Helpful Report

Posted 2 years ago

Hi Shelley, Thank you for posting your honest feedback. I am very sorry to hear that you still have not received your order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“My product doesnt even work, and it bend too much. It doesn't stay in place. I even put brand new batteries in it, and it still doesnt work. I just bought it. Just wasted my money.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to send us your feedback. I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Item doesn't work.”

Helpful Report

Posted 2 years ago

Hello Ginny, Thank you for reaching out and sending us your feedback. I am sorry to learn that your order seems to be defective. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Haven’t received it yet”

Helpful Report

Posted 2 years ago

Hello Ricky, Thank you for taking the time to send us your feedback. I am very sorry to hear that you haven't received your package yet. I have sent a direct message to you to get this resolved asap. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“the mojo was not hot we used it on both and nothin and the cream did nothing”

Helpful Report

Posted 2 years ago

Hello George, Thank you for taking the time to send us your feedback. I am sorry to hear that you're not satisfied with the items you've purchased. I have sent a direct message to you to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Never received the order and when I call DHL shipping , I get a dead end.”

Helpful Report

Posted 2 years ago

Hello Doreen, Thank you for bringing this to our attention. I'm very sorry to hear that you haven't received your package yet. I've sent a direct message to you to get this resolved asap. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Poor performance, advertised as three speed, but only one functions. Lubricant also dries up quickly and makes for discomfort.”

Helpful Report

Posted 2 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to learn that you are not satisfied with the items you have purchased. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Going to Discard, don’t send me any more emails. Take me off your email list. MB”

Helpful Report

Posted 2 years ago

Hello MB, Thank you for taking the time to send us your feedback. I have gone ahead and removed you from our email list. I have also sent you a direct message to get any issues resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I haven’t received my purchase!”

Helpful Report

Posted 2 years ago

Hi Keyla, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your order yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

Mindful is rated 4.0 based on 2,396 reviews