Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I expected”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you're not happy with your purchase. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I never received my package! I ordered this item about a month ago. The last day I received any delivery updates was 11days ago. I’m very unsatisfied! I spent $70 for nothing.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting and letting us know of this. I am very sorry to hear that you still haven't received your order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“I still haven't received my order the last i checked it was going back and forth to LA GRANGE IL.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thanks for letting us know of this. I am very sorry to hear that you haven't received your order yet. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“The item did not match the dimensions listed, it was less than half the size. Luckily I was given a refund and the customer service rep was very polite & helpful. (Shelby White). She asked me to take it out of the packaging, measure it, and send her pics. Later, after our correspondence, I was glad I had gotten the refund because I tried turning it on to see the intensity for a possible future purchase....as it turns out, it didn’t work properly anyway, so I was very glad I’d gotten the refund. Her helpfulness made me want to try ordering again, but not after I saw that the item didn’t even work. Thanks.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting honest feedback. I am very sorry to hear that you’re new toy is defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Yet to receive the product.”

Helpful Report

Posted 2 years ago

Hi Timothy, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your order yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“The vibrator in the toy broke the first time it was used. I didn't get the insurance against defective products. Personally, to buy that insurance policy is my betting against you. I don't lose a bit a second time. You should just add your cost of insurance to the product and fully guarantee it from the start. Maybe you'll KEEP another customer.”

Helpful Report

Posted 3 years ago

Hi Timothy, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Haven’t received one of my items”

Helpful Report

Posted 3 years ago

Hi Kathryn, Thank you for posting your honest feedback. I'm sorry if it seems that we have not given you a heads-up that your order was shipped in TWO shipments. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“The product is 2 weeks late! I am starting to wonder if I have been ripped off.”

Helpful Report

Posted 3 years ago

Hello Lu Huey Chin, Thank you for reaching out and sending us your feedback. I am sorry to know that you have not received your item yet. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“Still haven’t received my purchase yet”

Helpful Report

Posted 3 years ago

Hello Dana, Thank you for posting honest feedback. I am very sorry to hear that you have not received your order yet. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Teamndley@yahoo.com

Posted 3 years ago

“I still don’t have what I ordered. It hasn’t moved since April 9th per tracking. Still sitting in Kentucky”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for posting your honest feedback. It's odd that you were able to place a review while not yet receiving the order. Also, it would have been best for you to reach out to us directly. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Mini does not work.”

Helpful Report

Posted 3 years ago

Hello Kelly, Thank you for reaching out and sending us your feedback. I am sorry to learn that your are not able to enjoy your toys just yet. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“They sent me an empty box”

Helpful Report

Posted 3 years ago

Hello Theodore, Thank you for reaching out and sending us your feedback. I am sorry to learn that you received an empty box. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Did not get the cooler I order and it supposed to be rechargeable it was not very unsatisfied”

Helpful Report

Posted 3 years ago

Hi Amanda, Thank you for posting an honest feedback. I am very sorry to hear that you’re not satisfied with your purchase. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“I placed an order on March 27,2021. I waited a few weeks and never got it. I emailed your company and got a quick response. They said they would reship my order due to it never getting processed. That was 2 days ago. Never got a tracking # for new order or notice that it had shipped.”

Helpful Report

Posted 3 years ago

Hello Robyn, Thank you for reaching out and sending us your review. I am sorry to learn that your purchase was not received at a timely manner. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“Never received and no customer service, they say contact carrier, who’s says contact seller...may be a scam...”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for posting your honest feedback. I am very sorry to hear that you still have not received your package. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I didn’t get what I ordered and paid for. Only got one of two items”

Helpful Report

Posted 3 years ago

Hi Debra, Thank you for posting your honest feedback. I am very sorry to hear that have not received your complete order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I placed an order on 3/14/2021 the order was suppose to be delivered between 2-4 days because I paid extra for shipping. The order never showed up. So I called customer service they said please give it a few more days and refunded the money I paid extra for shipping. Here it is 3/29/2021 and I still have not received my order.”

Helpful Report

Posted 3 years ago

Hello Eric, Thank you for reaching out and sending us your feedback. I am sorry to learn that there was a challenge on the shipping of your order. It does seem like one of our customer experience experts is already working on your concern and will reach out to you for an update asap. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“Not happy with quality of products that we ordered”

Helpful Report

Posted 3 years ago

Hi there, Thank you for posting your honest feedback. I am very sorry to hear that you are not happy with your new toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Product defective. No repo se from company after multiple messages.”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I returned it for a refund. It was not what I thought it would be. Please refund my credit card”

Helpful Report

Posted 3 years ago

Hi William, Thank you for posting your honest feedback. I am very sorry to hear that you don't seem to be satisfied with your purchase. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

Mindful is rated 4.0 based on 2,396 reviews