Juul Insights

Juul have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their refunds.

 

C-
Happiness Grade
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F

Refunds - Difficult

33.33%
Industry Average
" I was excited to try this product but after having an allergic reaction to the vape juice, I was refused a refund, and offered more vape pods? Why would I try again and end up in the ER? I have tried to resolve this issue many times, spoke with a person named "Rose" who seemed pleasant until I asked for a refund. "
- Sharolyn
" But what really bothered me though, was that after the two weeks of emailing Juul back and forth, it finally took me having to ask for refund to get any sort of conflict “resolved”. "
- FuuckJuul
A-
80.00%
Industry Average
" The flavour pods are velvety smooth-the royal creme is a lovely flavour-no pressing buttons,only down side is its not strong enough.UK Service very good. "
- Suzanne

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Alice, Customer Support