Juul have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their refunds.
“
and just wait till it's returned for my refund.
”
- Danyelle
“
So I have a pile of about 30 Juul devices that I’ve bought in the past few months and none of them work anymore! This becomes crazy expensive. The pods don’t last more than a few hours when it does work. Emailed Juul directly and it’s a crazy process to get a refund or replacement, they need receipts and the exact location/gas station you bought from and other info. This is a wildly expensive vape for this reason.
”
- Anonymous
“
Worst customer service. Bought a device and it didn't work. Did everything they told me to do and never got a refund.
”
- Anonymous
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Even though their Customer Service was quite efficient and replied quite quickly I am of the opinion that all they had to do was to apologise and give replacement.
”
- AJB
“
My Juul was faulty - they replaced it straight away!! Had a new Juul within 3 days of reporting it! Super easy to report on the website, amazing service, thank you Juul!! Amazing service!
”
- Anonymous
“
Stairs and uphill climbs are no longer a problem!! Also Juul service has always been wonderful when I’ve called.
”
- Anonymous
