Juul Reviews

1.9 Rating 358 Reviews
B-
Happiness Grade

Juul have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their delivery.

A

Price - Excellent

100.00%
Industry Average
Juul 2 very good product the app fantastic The e cigarette nice slim only I think the pods too expensive and it's only 18mg of nicotine it should be too 21mg and 3 pods for this price
- Dariusz
I gotta say, I love it. But it's TOO EASY to lose! Seriously, I've been searching for that damn little, black stick for half an hour now. And the price doesn't = I'll just pick up another... Dammit!
- Anonymous
My third and last order, I decided to re -up only on mint pods, my absolute favorites, 6 packs pods for the price of 5 with their promotion.
- Stéphane K
D

Delivery - Average

50.00%
Industry Average
Moved out of state and they will no longer let me order. Also, last delivery before I moved went to the wrong house. Delivery service messed up. Batteries go dead after a few weeks. Customer service people seem very confused and offer no remedies.
- Patty
Even before the pandemic I was unable to go to a store for my purchases, as I am a caregiver with no back up help for my mom who is home-bound, and we do all of our shopping online for delivery.
- Dee Poe
Albeit easy to use a quick to charge the pods provided by the Juul company are tasteless. Thankfully its just as easy to refill the pods with an alternate liquid, although not reccomended (to make you keep buying tasteless pods) its absolutely fine. I have to say i love the look of the device and the simplicity to it, quick delivery and everything was exactly as described (apart from flavours.)
- Anonymous
C
62.50%
Industry Average
My Juul was faulty - they replaced it straight away!! Had a new Juul within 3 days of reporting it! Super easy to report on the website, amazing service, thank you Juul!! Amazing service!
- Anonymous
Stairs and uphill climbs are no longer a problem!! Also Juul service has always been wonderful when I’ve called.
- Anonymous
I am a recent user of Juul after trying numerous other vaping systems and I'm very impressed. The build quality is excellent as is the presentation (right down to the packaging). No messy filling with sometimes dubious liquids coupled with quick delivery and, on the one occasion I've needed them, brilliant customer service makes the whole experience better than good.
- Steve D