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Kaleidoscope Reviews

2.4 Rating 75 Reviews

32 %

of reviewers recommend Kaleidoscope

Company Reviews

2.4

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Read Kaleidoscope Reviews

About Kaleidoscope:

Kaleidoscope is known for for Ladies Fashion, Footwear and Homewares at Kaleidoscope - Free Returns - Designed to be Different. You’ll love the detail and designs on show in the Kaleidoscope latest collection.

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Phone:

0844 556 4100

Location:

Kaleidoscope PO Box 1758
Sheffield
S96 5YA

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Kaleidoscope 5 star review on 17th November 2023

Kaleidoscope 5 star review on 17th November 2023

Kaleidoscope 5 star review on 17th November 2023

Kaleidoscope 1 star review on 31st May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company,after waiting six weeks for an item which they wouldn't let me cancel, it was too small, you then have to book a return cant do it by post .When the courier turned up I had no bar code for return.Phoned again and you can't download a bar code they have to send it out by post and then you have to book a courier again .Its ludicrous and all designed to make you out of time for returns and then there are charges,I will never use this company again”

Posted 2 years ago

“I was not happy with the service I have received. I am having problem with them refunding money that is credited from my Kaleidoscope account which over payment was made before the closing balance to be transfer to my Bank account. My Kaleidoscope account balance is £0.00 I was told before, that the money had been transferred. Today on the 14/4/2021 I contacted customer service again and was told it had not been transferred and have to pay a minimum payment of £20 I could not believe what I was hearing I spoke to customer service in South Africa. For all of us as customers why do we have to call customer service over Sea`s when the head office is in Bradford UK. calls to these numbers are expensive especially using mobile phone. I am going to close the account after this has sorted.”

Posted 3 years ago

“Since February was waiting for my order. Contacted Customer service. Promised on March 10. Received another email, telling me it may be shipped in April. If you have no stock, what is the point to offer? Promised it will be shipped within 24-48 hrs, but not in 2 months.”

Posted 3 years ago

“Shocking, been a customer for years, but now I’m going to close my account. Ordered a large double swing seat, on opening found it was a single swing seat. Got in touch with customer service who told me that they would send me an address label…..a 2 man courier team are arriving tomorrow to pick the item up despite me having no address label and the huge item is sitting in my conservatory. I have since found an address for kaleidoscope on their website….I don’t know if this is where the returns should go but that is where this item will be going as I’m not having it stuck in my conservatory any longer. By the way I phoned customer services on numerous occasions to get a returns address…..nothing! Absolutely disgusting behaviour for a good and loyal customer….or ex customer now.”

Kaleidoscope 1 star review on 31st May 2022

Posted 1 year ago

“Don’t waste your time or money. Order was consistently delayed, promises that it would arrive and then delayed again. Rubbish company, don’t bother!!”

Posted 2 years ago

“My account is totally wrong and I have spoken to 5 different customer service agents - spent an hour and a half on the phone and sent 2 emails and my account is still wrong. Hopeless!”

Posted 2 years ago

“Watch out I’ve found at least 3 websites for other companies all using the same layout selling similar products. Seems dodgy and judging from the reviews on here would avoid all!”

Posted 3 years ago

“I am now AT THE END OF MY TETHER re an item for return that has been in our UNLOCKED enclosed porch awaiting collection for almost a FORTNIGHT !! I've contacted the UNhelpful help line to discover why this is and each time I've been told it WOULD be collected in a day or two's time.....It's STILLin the porch. I admit that I have been told that the cost of the item will not now be charged on the next statement .But as a longstanding customer I've now lost faith in their returns policy . And I shall think twice about ordering from them in future.”

Posted 3 years ago

“My order goes back to April 2020. A month later, and with no delivery, I was informed about “production issues”, for something that is already paid for. The months went by without a delivery and then with the shady information that my package was sent but then resent back to them. I have never even received a shipping confirmation. Now it’s mid- september and am told that the delai is due to Covid-19. Again, no answer on my question if my package was resent, nor a shipping confirmation. I honestly start thinking this is a scam.”

Posted 3 years ago

“How do you get a refund from this dreadful company”

Posted 4 years ago

“ABSOLUTELY SHOCKING - WHATS CHANGED?? THEIR COURIER CO IS THE WORST EVER. WRONG DELIVERIES NOW THREE TIMES TO AN UNKNOWN HOUSE. KEEP TELLING THEM THIS - ITS IGNORED. THE PHOTO THEY SEND IS NOT MY HOUSE OR DELIVERY INSTRUCTIONS. I SPEND TIME I DONT HAVE EMAILING ALL THE INFO AGAIN AND AGAIN AND AGAIN, ITS A HAMSTER WHEEL OF STRESS AND ANGST THAT AFTER YEARS OF BUYING THEY ARE NOW AWFUL AT CUSTOMER SERVICE, PROB SOME OVERSEAS CALL CENTRE AS THEY DO NOT READ THE EMAILS AND KEEP ASKING SAME QUESTIONS OVER AND OVER AGAIN. I REPEAT OVER AND OVER AGAIN..... THIS IS NOT MY HOUSE. THE COURIER CO MUST COST THEM A FORTUNE IN MISLAID DELIVERIES. I WANT TO CLOSE MY ACCOUNT AFTE FIFTEEN YEARS...”

Posted 1 year ago

“Kaliscope catalogue clothing and household products areof good quality. But I must and I stress it over and over again the courier service they use is absolutely terrible. The first time I tried to return a coffee table I made at least 10 appointments for it to be picked up. Each time stressing to the customer service agent that the coffee table was left in my porch that I was forced to leave open for them to pick up. In the end as I warn with my porch being a shared one that the goods could go missing. And true to fact that they did go missing even though I had warned Kaliscope it could. Plus it even flooded my porch because with it being shared it flooded with rain which my land lord charged me for. Kaleidoscope then went on to charge me. It took me ages to prove the coffee table had been taken from my porch I think stolen. I vowed never to order anything with Kaliscope again but I relented and thought well it’s clothes this time. If I have to return them there carnt be the same problem again surely. How wrong I am. I ordered a bedding set. And a dress. I have now been on the phone to Kaliscope 8 times to arrange for the courier. Each time it is the same thing. Have the products got returns labels on. Yes. Are they ready for collecting. Yes. Would such a day be ok. Yes is my answer they are in the porch waiting the porch is open any day you want to come is fine. Each time the arrangements are made guess what no courier. I am so fed up this is definitely the last order I will make with kaleidoscope it’s just not worth it. My advice to anyone contemplating using Kaliscope is don’t bother unless you can get to there warehouse to take any stuff back to them. As we speak the items are still waiting in the porch. They where supposed to collect today Monday. TOTALLY USELESS!!!!!!!!!!!!!!!!!!!!. Very unhappy customer.”

Posted 2 years ago

“Absolutely disgusted with the customer service. Ordered a coat 2 weeks ago to wear for my daughters Graduation Cermony which is this Monday, and as yet no tracking available. When i go into the account it says order being processed. Will never order from this conpany again”

Posted 2 years ago

“I made online purchase with this company I did not receive my parcel no email no message no phone call nothing awful service I won't be using this company anymore I demand full refund not happy at all very unprofessional”

Posted 3 years ago

“Paid just over £200. The delivery was late. When I rung up they said it had actually been cancelled. No email no phone call to let me know. Won't be using them again”

Posted 3 years ago

“I used your company for the first time to order a guitar and found the service incredibly poor. I placed an order for a guitar on the 15/11, which I wanted to buy as a gift for a friend on his birthday. On the site it said delivery would take up to 5 days. After 5 days the guitar never came and a notice was up on the tracking site asking to contact customer services, which I did. The assistant said the site cannot guarantee delivery, and refused to take any responsibility or offer any reasonable resolution accept that I wait. Several days later I was informed by the item tracking site that the guitar would arrive on the 27/11. More than 10 days after the promised delivery time. Yet, again the item never arrived and I was again asked to query by calling the specified number. When I called the customer representative they couldn't answer the basic question of when (if ever) will I receive my item. I received an email today stating that the item 'should' arrive by the 7/12 , 22 days after my order and 17 days longer than promised on the site! To me that's incredibly bad service. Obviously, you cannot use this site if you need an item at a particular time, such as a birthday or Christmas gift. It's been a very disappointing experience, and I wish I'd read some of the other reviews here before buying and avoided myself such an experience.”

Posted 3 years ago

“I ordered a parasol and base at the end of May. The parasol took weeks to arrive, the base never did. I checked my account June and July I even called them and was told it's not yet in stock and it told me it was not yet available. This went on for weeks. Now it says its been dispatched but I haven't got it. Now I'm being quoted a 90 day cutoff to ask for delivery. Of course they have cleared all the notifications on my account to prove the date of dispatch and refuse to discuss over email. I have to write to someone. Really??”

Posted 3 years ago

“Have always received good service but quality of clothes Vs price is not good. They seem to have a stock price of £49.99 for a lot of items. I've ever tried a number of items but just not worth it I'm afraid.”

Posted 3 years ago

“Terrible company would not recommend! 3 weeks to get a refund for an returnEd item. Advisors are not very helpful at all!!”

Posted 3 years ago

“Honestly the most useless company with the most unhelpful customer service. Ordered an item which turned out to be out of stock so they said it would take a month. Asked to cancel and had the phone put down on me several times. Last lady assured me it would be cancelled and they will contact me about a refund. Never happened, next week they send me the wrong item and refuse a refund. Absolutely awful!”

Posted 3 years ago

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Kaleidoscope is rated 2.4 based on 75 reviews