Karen Millen Reviews

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Does Karen Millen deliver on time?

Helpful Report

(2 weeks ago)

Greater than 61% of reviewers feedback is Karen Millen normally delivers on time.

Helpful Report

(2 weeks ago)

51.72%

Industry Average

“ I am happy with the quality of the items I ordered but having having no free delivery options regardless of what you spend is unfair. You also don't get free returns if you want a refund or an exchange! They take an additional £2 as a return fee and don't refund you the £4.99 delivery cost even for an exchange. ”

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Karen Millen Reviews

Delivery - Average