“Dreadful service I had to phone them multiple times when they got things wrong and gave the wrong postcode to the car hire company I was piggy in the middle from the get go. Why anyone would use this company is beyond my comprehension. I was the innocent party yet I felt harassed and stressed beyond belief. Rubbish experience.”
“Worst incompetent deceitful company I’ve had the unpleasure of loosing my sanity too !! Back tracking on their own e mails and decisions .. trying to get out of paying damage to my car their garage caused which was utterly negligent to the extreme !!
Financial ombudsman on the case and believe me they will pay !
Communication .. well they e mail that it was the fault of their repairer then they back track
I mean damaging suspension driving 6 miles on flat ? What’s to argue with a fully qualified BMW engineer ??
AVOID AT ALL COSTS .. as it will cost you
Raheem is the worst and seems to take pleasure it all that he does ..
you are not getting away with this !”
“After being duped by this firm, I felt hopeless. However, as soon as I got in touch with C O N C E P T S T R D, they got right to work and promptly returned my money and profit back within some days. Their staff was incredibly cordial, competent, and always available to address any queries I had. I heartily endorse using their services!”
“I have been dealing with Kinderton for nearly 10 months following an incident where my car was hit. Despite the initial assurance that my claim would be handled promptly and my car would be repaired, I find myself still waiting for any form of resolution. The communication from Kinderton has been deeply disappointing. After several attempts to reach out via emails and phone calls, my inquiries remain unanswered, and the promised callbacks within 24 hours never materialize.
The lack of response and the apparent disregard for customer satisfaction is concerning, especially after discovering numerous other customers have faced similar issues, as reflected in the company’s overall poor reviews. It's disheartening to encounter such a lack of professionalism and customer care, particularly in a situation that already poses its own stress and inconvenience.
I had hoped for a straightforward and fair claims process, but the experience has been anything but. I am now considering escalating the matter through formal complaints and seeking external advice to achieve what should have been a simple resolution.
To anyone considering Kinderton for their insurance needs, I urge you to look closely at the experiences of myself and countless others. An insurance company should offer peace of mind and support when you need it most, not add to your burdens through poor communication and inaction.”
“Just utter scumbags of a company.
Do not use this company they are useless. If you want to me lied to and cheated out of money then you crack on and deal with the stress that will follow.”
“Nothing went right !!
They are RUDE , They Lie , They Delay , They don’t answer e mails or phone calls
The advisors only pass on messages to managers to call back
Classic stalling techniques..
never known a more corrupt incompetent company in my life
My husband is in the police and if anyone causes damage to your vehicle they arrest them and test their chosen garage has damaged my car costing thousands but they plead ignorance
Your right Kindertons you are extremely ignorant . Do not deal with Raheem ..
He’s the bad cop sent into the case to be as rude and as can be and to close the case ..
we are now seeking legal advice as after 5 months and huge amount of damage done to our car they still haven’t progressed any resolution or admitted liability ..
this company is criminal and needs shut down
Next step .. lawyers then the national newspapers”
“Terrible service. My car was written off 0ct 23,...Jan 24 still waiting for payment! Nightmare to get through on the phones ..they either blame the computer or they sound about 10yrs of age telling me what I already know! So frustrating....just come off the phone for the 10th time to ask about payment..which they have previously said would be in last week.. (obviously I desperately need this to purchase another vehicle ) they have said I have to give hire car back even though payment may not be in our bank?? That can't be right, I will be left without a car! Don't use these..worst company I have ever had to deal with!”
“This company is extremely incompetent with no regard for customer service. I had a nightmare experience with them a few months ago. I had to make dozens of calls to them to get things done. It's very difficult to get through to the relevant person. I always got a promise of a call back but no one ever did. No one responds to emails either. Furthermore, this company is also very dishonest with everyone. Charges they had for rental car were extremely excessive. They have given different figures for my compensation every time I call them and they still owe me £1000 which I have little hope to recover from them.
Claim Number: KAM2003118”
“This company is completely inefficient and supremely difficult to get hold of. 20 to 30 minutes holding on the phone to speak to someone who is ineffectual is standard operating procedure. They dress themselves up as being professional and following data protection policy etc but it’s all waffle and time wasting. Not a company that should to be in business at all. Least of all customer facing. Looking at the reviews they are a institutionally a failure.”
“This company is one big rip off merchant.
They are devious from the get go.
They come on the phone after you report your incident as if they've been sent by the insurers to deal with it. No openess, no options or clarity. I found out almost too late that they are sent by the Brokers NOT the Underwriters. In fact if you check, you'll find your Underwriters haven't even been informed of the claim.
They're in it to get you into one of their disgustingly overpriced hire vehicles. The one they gave me was charged out at £475.00 PER DAY!! THEY GOT OVER £12K in money just for that car.
Wrote mine off straight away. Took their hire car back off me to put me under pressure to settle on their measly estimate of my cars' value.
Well, it hasn't worked! I've taken the claim out of their hands and gone back to me underwriters.
They even had the cheek to make me pay for a new tyre at £375 on THEIR VEHICLE under the pretence I could claim it back, only to be told the puncture happened while I had their vehicle, so my responsibility!! Meanwhile THEIR vehicle is swanning around with a brand new tyre on it courtesy of me!!
How does this all work and how do they get away with it??”
“Will not be insuring my vehicle with anyone who uses Kindertons again.
Got passed over to them by Privilege and went down hill from then.
Many phone calls lasting over a week asking same questions. When I cancelled the hire car they were really P☆☆☆ed off.”
“One person commented they are Un Regulated? Erh, yes they are, Try the FCA Financial Conduct Authority, or go to the Financial Ombudsman. There is a Proceedure involved, Raise a C9m0laint with the company, recieve thir final descission, Go to the Finacial Ombudsman, then FCA.”
“I don't want to go to much into detail but you can tell Reading others reviews just how bad this company is. They will promise the world just to get you into one of their overpriced hire vehicles to sting 3rd party insurers. They will keep you in that vehicle for as long as physically possible. They don't call you back. You never go through to right department They fob you off o and if you get fed up of waiting and decide to get another work vehicle because what they supplied isn't fit for purpose and send it back They cancel their agreement with you!”
“AVOID AVOID AVOID
This company is corrupt at the highest level. All they want is your car and to give you a courtesy car. They write your car off then charge you for the courtesy car. Negligent from the get go don't communicate with you at all tell you there is no engineer to inspect your car in the area. Central between 2 large cities how is there no engineer. Never ring back never resolve anything with Third Party Insurers infact don't even contact them. Took them to small claims they spent more on their solicitors/barristers then the value of the claim. They are unregulated and something needs to be done. I am more then happy to push this Company into the public glare anybody wishing to join feel free to contact me with your experience.”
“Kindertons is a USA based Insrance accident claims handling service provider. They take your car under false pretenses as "Further Inspection", by their Contracred "Salvage and Aution" partners "COPART" Who are also USA Based, who wright your repairable car off deliberately so they can Auction it off as a Repairable, to Supply Demand For the Second-hand Car sales Market. This is what is Putting up your car Insurence? Not Crash for Cash, or Fraudulent Insurence Claims.”
“Joke of a company, not really interested in helping as long as they pulled your trousers over your head and had there pound of flesh, there engineers must of got there qualifications from a corn flakes packet if its a small simple job they just write it off, avoid at all costs”
“******Please Avoid*******
I genuinely have never been a customer of a company that are so so poor at customer service, in most if not all my dealings with them even though I’m the customer I’ve had to chance query, object even at one point Emailing the MD of parent company only to be fobbed of over time. So It started really as soon as they get you a car as it’s their main objective to start earning revenue( and a hell of a lot at that) messed up delivery times of that then had to swap the car two days later as it needed an Mot! Then my car took nearly two weeks to be collected to be as I thought assessed and repaired. Even the car delivery driver said if it’s going to CarPort it’s a weight off! This is before anyone’s seen it. When it was finally taken I accidentally left my dash cam in. This was stolen by the people that supposedly are taking care of my vehicle, although Kindertons repaid me the money this is wrong on so many levels. So from fighting to get a realistic quote for my vehicle to dealing with what felt like everyone in the company even though I supposedly had a claims handler.
Even when I had one person that was point of contact after raising concerns he wouldn’t update me on payments or they didn't even have the decency to say that’s it your all done thank you for your custom. Just a few sarcastic Emails from the so called customer experience people. Just to rub a bit of salt in the wounds.
I genuydid give them a chance to take on board my feedback and experience and fix it but they cleat don't care. I just hope to gif that this gets to people prior to them acting on your behalf or should I say their behalf as it just about revenue for them from my experience.
Massive stress and uncertainty caused by them I’m missing loads out but my main point is please don’t go near them.
I understand if you’re reading this and think he’s just moaning for the sake of it. I can assure you I’ve never had such a stressful time when I’ve not been to blame for an accident in all my driving time. It’s like I had to justify everything at every step along the way to the company I entrusted to act in my best interests.
Also please read more reviews on here, god I wish I had. Moral of story just go to your insurance company.
Note for Kindertons please don’t respond to this with any false promises or comments to make you sound sincere. This is just genuinely for your future customers to make an informed choice.”
“This company now seems to be stalling and delaying resolution, the Other Party are Simply Refusing to accept Liability, and as I presume Kindertons Don't Have their own Legal Department? To take this case to court they advised me to "Claim Compensation" from Aviva. It would then be wise for Aviva to Take over this Claim.”
