“We were very disappointed with the gift.The candle was ok but I could hardly see the message even with my glasses on,and it was for such a special occasion”
“Kindred Fires failed to print the place name on the candle. When I queried this they blamed me. I will look at alternative companies for this type of gift.”
“Candle and packing was perfect but very disappointed with the label that was stuck on the candle as you could hardly see the message as too small and more about the company then the message”
“I do not like the candle. It is cheaply painted white and I could not tell that from the description. I even went back and read the description. Cannot find anywhere it says the holder is painted white. I would not recommend.”
“My candle arrived and the box was in excellent condition. When I opened it the glass that the candle was in was all broken. I was very disappointed since it was a gift for my daughter’s 21st birthday.”
“Very disappointed, the label that was stuck on had bubbles in it. It came in a cardboard box with cardboard shredding I expected a pretty little box with the candle wrapped in tissue or something. Certainly not worth £17”
“Would never order again from here. Placed an order at the start of January 2021, the website said a few days for delivery when I purchased in time for the funeral, it’s June 2021 and it’s only just arrived. The communication from the ‘customer service’ team if you can call it that, is defensive and didn’t take time to understand the experience from a customer perspective, I wasn’t given any form of apology, it was more ‘it is the way it is now, like it or not’ which I think is an extremely poor customer service approach from being a CS manager myself. I would never order again from here and feel I deserve my money back, product received or not, for being 6 months out of pocket and as to meet basic customer service standard”
