“I waited nearly 2 weeks for my order to arrive, when I got in touch I was told it hadn't completed for some reason and they did not know why. The candle was re-ordered for me and it arrived quickly the second time around. The candle itself is lovely.”
“When I chose additional items to be added (candle accessories), my order was confirmed. A few days later, I received an email notifying me that the items added were out of stock and I would get a refund (which I got). However, I would not have placed an order if I knew the accessories were out of stock because I didn’t want to buy a candle by itself (it’s for a gift). A few days later, I received a notification from the post office that I had to pay taxes in order to have my package delivered (21€). I would’ve liked to have known of the potential fees during the checkout of my order. Overall, the candles are nice but unfortunately I am disappointed due to the expensive taxes and the misinformation of the availability of the items.”
“The customer service is fantastic. The delivery was fast and the packing and box was lovely. The candles were not great for me but I’m sure the company is taking this into consideration and making improvements. Trusted business.”
“Hi I am afraid I cannot write a review because my packet has not arrived yet .
I have give it some extra time because of the Postal Industrial Action
Could you please send me the tracking number ?
Many thanks
Vicky Bailey”
“I do love kindred fires candles, however, I was disappointed with my last order as previously when I have ordered, each candle has come in a separate box. This time I ordered two for Christmas presents and they came in the same box?”
“A nice subtle fragrance with a strong burn flame - a wee bit of tunnelling but not a problem. Nicely packaged but far too many info cards / leaflets etc inside (5 in my package).”
“Disappointed with myself making an incorrect date on the personalisation label then had to spend another, nearly £3 for another label after buying two candles plus. I paid for some matches and then saw ever candle came with complimentary ones-I ordered and paid for one lot but two candles but free ones never appeared plus both candles were dispatched in the same box-not good when they were two separate gifts!
They smelt amazing/gorgeous and I had received a delivery as a gift & was thrilled hence me doing the same for someone else but not sure I would bother again. Sorry.”
“I have bought many candles from Kindred Fires and have alaways been really pleased with them. However, this time I was disappointed as the candle wax had leaked and made the box stained and greasy.”
“I purchased a 50th birthday candle for a friend as I wanted a quality personalised product. Whilst I loved the fragrance and colour of the candle (velvet rose and oud) the personalised label was not to a good standard - the text was very small and did not ‘stand out’ - whilst I understand that the length of the message would affect the text, I used similar characters as the one advertised. It was the name that could barely be read. I did contact customer care and had a quick response (thank you) but I was just told that the text varies from product to product (a bit of a disappointing response given the cost of the candle!). I think the personalisation of a candle is a great idea but given my experience, and the cost of the candle, I would not purchase another.”
“Very poor website in terms on knowing what you were receiving when something is personalised. The summary of your purchase is confusing and I had to ask questions twice. Improvement required on placing a order, it should be visibly transparent.”
“Little disappointed when it arrived as the box was crumpled & the address label was hard to get off & as it's presented in the box doesn't look the same if you take the candle out. Maybe it would be better to send in an outer box ?”
“Hi! I bought one of your candles for my granddaughter’ 21st birthday. Presentation was lovely but unfortunately the wick wasn’t quite central & therefore it didn’t burn evenly as it should! Little disappointing!”
“I was not going to complain about this as I love supporting small businesses, However I was slightly disappointed with my purchase due to the sticker being slightly wonky. I understand it was due to a busy Christmas period but it was clearly done with little care. The candle has a beautiful scent, amazing packaging just unfortunate about the sticker.”
“Item was a gift for a friend who lost her father. The candle was posted directly to her and I asked for the billing address to be sent to my address. Never received it. Hope she didn’t see the bill!”
