Kitchen Fittings Direct Reviews

Name: Kitchen Fittings Direct
Rating: 4.79

4.8 Rating 2,619 Reviews

95 %

of reviewers recommend Kitchen Fittings Direct

Company Reviews

Questions

Metrics

4.8

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0035318645210

Email:

sales@kitchenfittingsdirect.com

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Kitchen Fittings Direct 2 star review on 6th February 2025

Anonymous

Kitchen Fittings Direct 1 star review on 27th September 2022

Ash

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent telephone support when I was deciding which product to buy. Very helpful and even called me back to check. The actual items themselves - sliding drawers-are very high quality. Will be returning for more purchases.”

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Posted 6 years ago

“Item never turned up.. emailed twice about refund, they are yet to reply.. terrible service !”

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Posted 6 years ago

“The drawers are tight in the rail making them hard to pull open”

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Posted 6 years ago

“Good service no problems”

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Posted 6 years ago

“Great value and very timely delivery, all good!!!”

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Posted 6 years ago

“Ordered 3 x pull-out Larder Baskets on runners, and 2 x Spice Racks. Good value for money, and items arrived very quickly.”

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Posted 6 years ago

“Great service with prompt delivery and quality product”

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Posted 6 years ago

“Easy to order and arrived on time and text message before delivery.”

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Posted 6 years ago

“The product ( a corner unit interior sliding shelf unit) was well priced and of excellent quality. The instructions were clear and made it easy to fit. Delivery was even quicker than quoted - well done!!!”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Items were as described and arrived promptly. Very happy with the service.”

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Posted 6 years ago

“I bought 4 wire kitchen drawers from you only complaint one was 10mml in depth larger than the other three .I did ring about this only to be told quite abruptly " Take a photo and email it to us ", I couldn't really see that you would be able to make this out on a photo but felt you needed to know as when fitting in a specific place they need to be right , luckily i managed to get over this where as others might not have . i would still recommend your company as delivery is speedy and efficient .”

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Posted 6 years ago

“Excellent customer service when I ordered my sink the wrong way round! Love the sink and it’s an excellent price.”

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Posted 6 years ago

“Bought a porcelain sink and door handles/knobs online and all arrived on time and in perfect condition. Great price and great service, would highly recommend this company.”

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Posted 6 years ago

“Ordered 2 items but only 1 arrived but this was quickly sorted and the 2nd duly arrived. No complaints. I ordered 2 magic corner cupboard mechanisms because my wife had complained about the difficulty of reaching kitchen utensils in our corner units. The mechanisms or units come with a 15 year guarantee and well made. Careful measuring is required but the instructions provide all the measurements. I'd hesitate to say easy to fit in situ because access was so restricted but it's within the range of diy and is cheaper than replacing the whole kitchen. My wife is pleased with the result!”

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Posted 6 years ago

“perfect, just what i wanted and fast delivery. thank you”

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Posted 6 years ago

“I was very pleased with the handles and the measurements were correct with my previous handles. Over all satisfied with the product and the quick delivery”

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Posted 6 years ago

“I recently purchased a soft close magic corner unit for £135 from Kitchen Fittings Direct. It arrived promptly and the box it was packed in was in excellent condition. As by law a customer has 30 days in which to check the condition of any goods I decided not to check the contents immediately and leave that up to my kitchen fitter. As he was on holiday he did not check it until almost 4 weeks after the delivery but when we inspected the contents we found that it was slightly bent and would probably not work properly. It appeared to us that the unit had not been manufactured properly in the first place and it was not the fault of Kitchen Fittings Direct that it was misaligned. This should have been easy for Kitchen Fittings Direct to check. I contacted the company about being sent a replacement unit but they said that as I had not checked it within 10 days and returned it within 20 days they would not comply with this request as it broke their returns policy. They suggested that I get the screwdriver and try to bend it back into position but naturally I was reluctant to do this as if I had not done this properly it would have meant that I had lost my right for a replacement or refund. Further, they even suggested that the goods may well have been damaged while in my possession which I found insulting. I pointed out that under the Consumer Rights Act of 2015 their returns policy is illegal as a customer has 30 days in which to check goods and should expect a replacement or refund if they are faulty. Despite my protestations about this illegality they refused to give any recompense. I have purchased hundreds of products via the Internet but I have never found any other company that does not respect legal consumer rights and so I would definitely not recommend that anyone use this company.”

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Posted 6 years ago

“Thank you so much for my order promt and excellent service definitely a rate of 5”

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Posted 6 years ago

“Unbelievable quality and service! And very good value for money! Would highly recommend”

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Posted 6 years ago

Kitchen Fittings Direct is rated 4.8 based on 2,619 reviews